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Client Management Associate Jobs in Alaska (NOW HIRING)

Odyssey

Manager, Customer/Client Services

Soldotna, AK · On-site

Yes - approximately 8 associates Travel: Travel across Alaska locations to support training, process standardization, and operational initiatives Summary / Primary Role The Customer Service Manager ...

olt

Manager, Customer/Client Services

Fairbanks, AK · On-site

Yes - approximately 8 associates Travel: Travel across Alaska locations to support training, process standardization, and operational initiatives Summary / Primary Role The Customer Service Manager ...

Sephora

Operations Associate - Flex

Anchorage, AK · On-site

$19.80 - $22.90/hr

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient operations that support an exceptional client experience. From inventory management to visual merchandising ...

Sephora

Operations Associate - Flex

Anchorage, AK

$19.80 - $22.90/hr

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient operations that support an exceptional client experience. From inventory management to visual merchandising ...

CROSSMARK1

Retail Merchandiser

Kenai, AK · On-site

$13.75 - $17/hr

... store management, associates and other merchandising companies to effectively meet company and client objectives. Insures proper maintenance on all company equipment. Follows company policies ...

InsCipher

Tax Associate

Juneau, AK · Remote

$21 - $26/hr

Ensure proper documents are received and reviewed from client submission * Conduct compliance and ... Manage multiple priorities in a high-volume position, deliver timely and accurate work products ...

KnitWell Group

Part Time sales associate

Anchorage, AK

$15.25 - $17.75/hr

Addresses client concerns, coming to resolution when possible, and involving management where ... Proactively uses associate education tools to build product and styling knowledge with his/her ...

InsCipher

Tax Associate

Fairbanks, AK · Remote

$21 - $26/hr

Ensure proper documents are received and reviewed from client submission * Conduct compliance and ... Manage multiple priorities in a high-volume position, deliver timely and accurate work products ...

InsCipher

Tax Associate

Fairbanks, AK · On-site

$21 - $26/hr

Ensure proper documents are received and reviewed from client submission * Conduct compliance and ... Manage multiple priorities in a high-volume position, deliver timely and accurate work products ...

InsCipher

Tax Associate

Anchorage, AK · On-site

$21 - $26/hr

Ensure proper documents are received and reviewed from client submission * Conduct compliance and ... Manage multiple priorities in a high-volume position, deliver timely and accurate work products ...

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Showing results 41-60

All JobsClient Management Associate JobsClient Management Associate Jobs in Alaska

Client Management Associate information

See Alaska salary details

$10

$24

$44

How much do client management associate jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for client management associate in Alaska is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $26.92 per hour, depending on experience, location, and employer.

How does a Client Management Associate typically collaborate with other departments to ensure client satisfaction?

As a Client Management Associate, you’ll regularly collaborate with teams such as sales, account management, product, and customer support to address client needs and resolve issues efficiently. You may participate in cross-functional meetings to share client feedback, coordinate on deliverables, and ensure seamless communication between departments. This collaborative approach not only helps maintain strong client relationships but also provides valuable insights into company operations and client expectations, supporting your professional growth.

What are the key skills and qualifications needed to thrive as a Client Management Associate, and why are they important?

To thrive as a Client Management Associate, you need strong communication skills, attention to detail, and a relevant bachelor's degree, often in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes basic data analysis tools is typically expected. Exceptional organizational skills, adaptability, and a customer-focused mindset help you build strong client relationships and manage multiple accounts effectively. These competencies are essential for ensuring client satisfaction, maintaining long-term partnerships, and supporting business growth.

What does a client management associate do?

A client management associate is responsible for maintaining relationships with clients, addressing their needs, and ensuring satisfaction. They often handle communication, coordinate services, and use customer relationship management (CRM) tools to track interactions and client data.

What cities in Alaska are hiring for Client Management Associate jobs?

Cities in Alaska with the most Client Management Associate job openings:

Client Management Associate jobs near you
Infographic showing various Client Management Associate job openings in Alaska as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $50,183 per year, or $24.1 per hour.

Manager, Customer/Client Services

Soldotna, AK • On-site

Odyssey
See more jobs at Odysseyexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Key responsibilities

  • Oversee customer accounts and ensure customer interactions are handled professionally, accurately, and efficiently.

  • Serve as the primary point of contact for new customer onboarding activities and ensure smooth transition into ongoing operations.

  • Supervise and develop a team of approximately 8 customer service associates, assigning roles, coaching, and addressing performance issues.

Job description

Customer Service Manager
Anchorage, Fairbanks, and Soldotna, Alaska
Fife, Washington
About Odyssey Logistics
Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services, including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage.
Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data-driven solutions across complex supply chains. Our work is complex, fast-moving, and highly collaborative, and we value individuals who take ownership, challenge the status quo, and turn insight into action.
The Role
Pay: Competitive salary plus bonus plan
Schedule: Full-time; approximately 40 hours per week, with overtime as required
Supervisory Responsibilities: Yes - approximately 8 associates
Travel: Travel across Alaska locations to support training, process standardization, and operational initiatives
Summary / Primary Role
The Customer Service Manager is responsible for delivering an exceptional customer experience by leading and developing a team of customer service representatives. This role ensures customer interactions are handled with professionalism, empathy, and efficiency while meeting internal performance and service-level goals.
The manager will provide hands-on coaching, oversee customer onboarding and account success, monitor key performance indicators, improve operational processes, and collaborate with customer service, dispatch, terminal leadership, and other cross-functional teams to resolve issues and enhance the overall customer journey.
What You'll Do
Customer Service & Customer Success
  • Oversee customer accounts from a Customer Success Management perspective.
  • Ensure customer interactions and service commitments are handled professionally, accurately, and efficiently.
  • Conduct bi-weekly customer satisfaction and health-check feedback sessions.
  • Monitor customer concerns and proactively identify opportunities to improve service delivery.
  • Serve as a key liaison between customer service, dispatch, leadership, and other internal stakeholders.

New Customer Onboarding
  • Serve as the primary point of contact for all new customer onboarding activities.
  • Develop a strong understanding of the company's business portfolio and workflows associated with new accounts.
  • Train and guide new team members on customer expectations, account requirements, processes, and service standards.
  • Ensure new accounts are transitioned smoothly into ongoing operations.

Team Leadership & Development
  • Supervise approximately 8 associates in accordance with company policies and customer service standards.
  • Assign roles and organize workloads to ensure timely and accurate execution of customer orders and service commitments.
  • Train, coach, and develop employees to deliver exceptional customer service.
  • Foster a safe, supportive, and accountable work environment.
  • Empower employees to resolve customer issues quickly and professionally.
  • Address performance issues and provide ongoing feedback and development.

Operational Excellence & Process Improvement
  • Collaborate with cross-functional teams to develop operational strategies that improve service delivery and exceed customer expectations.
  • Implement LEAN practices and quality management systems to promote consistent, high-quality outcomes.
  • Continuously assess and improve processes to increase efficiency, reduce errors, and enhance the customer experience.
  • Maintain clear and current process documentation and SOPs.
  • Identify operational risks and recommend corrective action plans.

Performance & KPI Management
  • Monitor key performance indicators related to quality, delivery, responsiveness, and customer satisfaction.
  • Track and analyze:
    • Customer Satisfaction and Health Check Feedback
    • Forecast Accuracy versus Actual Volume
    • Response Time to Escalations
    • Adherence to Internal Standard Operating Procedures (SOPs)
  • Report ongoing issues, trends, and performance risks to the Terminal Manager.
  • Recommend and implement action plans to address operational and customer-service gaps.
  • All other duties and projects as assigned.

What You Bring
  • 3-5 years of management or supervisory experience.
  • Approximately 3.5+ years of experience in logistics or a related industry.
  • Bachelor's degree or equivalent experience in Business, Industrial Management, or a related field preferred.
  • Strong knowledge of warehouse, transportation, and supply chain operations.
  • Proficiency with TruckMate and other enterprise resource planning (ERP) platforms.
  • Advanced Microsoft Office skills, particularly Excel, including pivot tables, formulas, and data analysis.
  • Strong understanding of financial, business, and strategic management.
  • Experience with customer success, customer service operations, and account management.
  • Demonstrated ability to lead, coach, and develop teams.
  • Strong analytical, quantitative, and qualitative skills.
  • Excellent written and verbal communication skills.
  • Strong conflict management and interpersonal skills.
  • Ability to prioritize, manage time effectively, and work in a fast-paced environment.
  • Strong professionalism, accountability, reliability, and attention to detail.
  • Commitment to safety, security, and operational excellence.

Travel Requirements
Travel throughout Alaska may be required to support training initiatives, standardize operational processes, and collaboratively address operational challenges across locations.
Physical Demands & Work Environment
The physical demands described are representative of those required to successfully perform the essential functions of the position.
This is not a safety-sensitive position.
Benefits
Odyssey offers a comprehensive and competitive compensation and benefits package, including:
  • Medical plans with FSA and HSA options
  • Dental insurance
  • Vision insurance
  • Company-paid life and disability insurance
  • 401(k) plan with company match
  • Paid Time Off (PTO) and company holidays
  • Employee Assistance Program
  • Company Health & Wellness Program
  • Discounts with preferred vendors

Odyssey is committed to creating an inclusive workplace where individuals are evaluated based on the qualifications needed for the role while bringing their unique skills, experiences, and perspectives to the organization.
Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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