Client Management Associate Jobs in Minto, AK (NOW HIRING)

The General Manager provides overall direction to a 47-170 (depending on the home) bed senior services assisted living facility account with food, laundry and housekeeping services. Candidates with extensive food service knowledge, including culinary experience are required. Daily client contact is required as is an outgoing personality and calm demeanor. Evening, holiday, and weekend hours will be required. This is a long-term client and one of six affiliated facilities. The mission of Alaska Pioneer Homes is to assist older Alaskans to have the highest quality of life by providing assisted living in a safe home setting which promotes positive relationships, meaningful activities, physical, emotional, and spiritual growth.

The employees at the Pioneer Home in Fairbanks, AK are covered by a collective bargaining agreement between NMS and Laborers' Local 942 and membership in the union, including deduction of dues, is a required term of employment. The General Manager is a non-union position. The successfully hired candidate must be willing to relocate to Fairbanks, AK - if residing outside the State of Alaska.

• Plans, develop, implements, and revises organization policies, operations, and goals. Measures the performance of assigned activities.
• Establishes and implements an organized system of supervision and general operating procedures.
• Maintains excellent customer communications and relations that permit continuous improvement in services provided, efficient problem resolution, and acceptance of new services.
• Reads, understands and orchestras the terms of the contract and ensures internal compliance with those terms.
• Directs and coordinates the promotion of new services/programs.
• Accountable for the delivery of high quality and cost-effective services as well as ensuring all activities and operations comply with applicable internal and external regulations, laws, and sound business practices.
• Develops and directs the maintenance of such typically required business reports, administrative matters, or materials as budgets, budget expenditures, operational reports, cost analysis, operational documentation, etc.
• Tracks financial data, reports, forecasts, and expenditures to achieve optimum efficiency and economy of operations.
• Supports an active safety program. Continuously seeks to improve the quality of assigned activities.
• Direct, train, supervise, lead, evaluate, and develop personnel to keep them informed and motivated.
• Plans and implements an effective staff training program. Make sure the responsibilities, authorities, and accountability of all assigned employees are defined and understood.
• Consistently demonstrates professional skills in efficiently carrying out assigned activities, using all forms of communications, handling of change, developing employees, solving typical business problems, and making decisions.
• Other duties that are pertinent to the department or unit's success also may be assigned.
• This position is responsible for the supervision of staff.

Supervisory responsibilities:

• Manage other associates in an assigned area or function. Responsible for their overall direction, coordination, and evaluation. Responsibilities include training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

• High school diploma or GED equivalent.
• Minimum five (5) years of general management experience in a hospitality or similar environment.
• Minimum of two (2) years of EVS management experience in a hospitality, health care, or senior living environment.
• Must be a Certified Dietary Manager or be able to obtain within 18 months.
• Must have a valid Driver's License and an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy.
• This contract requires employees to have the following immunizations: TB. Successful candidates must be able to provide immunization records for this and/or be willing to take the vaccination if offered the job.
• Proficient computer skills; Excel, Microsoft outlook and Microsoft Word.
• Contract requires employees to speak, understand, read and write English.
• This position will manage employees covered by a collective bargaining agreement between NMS and Laborers' Local 942.

Preferred Qualifications

• Bachelor's degree with culinary arts emphasis.
• Food Service Management experience in hospitality, health care, or senior living environment.

Working Conditions and Physical Requirements

Weather: Indoors: Environmentally controlled; requires most or all work to be done inside

Noise level: Moderate

Office conditions: Pace of work environment: Medium

Customer Interaction: High

Description of environment: This is in an assisted living setting.

Physical requirements: Employee is frequently required to stand, walk, use hands/fingers to handle or feel, talk/hear, see, taste/smell, and carry weight/lift. The employee is infrequently required to stoop, kneel, crouch, or crawl. Occasionally (typically once a week.) inspect under beds, chairs, etc.

Must frequently lift and/or move up to 35 lbs.

Travel: None

Competencies

NMS Core Values

Safety guides our behavior.

Honesty and integrity govern our activities.

Commitments made will be fulfilled.

All individuals are treated with dignity and respect.

The environment will be protected and sustained.