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Client Intake Manager Jobs in Baltimore, MD (NOW HIRING)

Tau Counseling Services of Maryland

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Licensed Therapist - Remote 1099 Contractor (MD, DC, VA, DE, WV or PA)

Lutherville Timonium, MD · Remote

$3.0K - $8.0K/mo

Virtual receptionist support for client intake and scheduling * Access to a collaborative clinical ... Manage your own caseload within your established availability * Maintain active licensure and ...

New

Tau Counseling Services of Maryland

Be Seen First

Licensed Therapist - Remote 1099 Contractor (MD, DC, VA, DE, WV or PA)

Lutherville Timonium, MD · Remote

$3.0K - $8.0K/mo

Virtual receptionist support for client intake and scheduling * Access to a collaborative clinical ... Manage your own caseload within your established availability * Maintain active licensure and ...

New

Tau Counseling Services of Maryland

Be Seen First

Licensed Therapist - Remote 1099 Contractor (MD, DC, VA, DE, WV or PA)

Lutherville Timonium, MD · Remote

$3.0K - $8.0K/mo

Virtual receptionist support for client intake and scheduling * Access to a collaborative clinical ... Manage your own caseload within your established availability * Maintain active licensure and ...

New

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All JobsClient Intake JobsClient Intake Manager JobsClient Intake Manager Jobs in Baltimore, MD

Client Intake Manager information

See Baltimore, MD salary details

$35.3K

$66.5K

$108.8K

How much do client intake manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for client intake manager in Baltimore, MD is $66,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,700.00 and $78,500.00 per year, depending on experience, location, and employer.

How does a Client Intake Manager typically collaborate with other departments during the onboarding process?

A Client Intake Manager works closely with various teams, such as sales, legal, and customer service, to ensure a seamless onboarding experience for new clients. They coordinate the collection of necessary documentation, clarify client requirements, and address any concerns that may arise during the intake process. Effective communication and strong organizational skills are essential, as the role often requires managing multiple stakeholders and maintaining up-to-date records to facilitate smooth handoffs between departments.

What are the key skills and qualifications needed to thrive as a Client Intake Manager, and why are they important?

To thrive as a Client Intake Manager, you need strong organizational abilities, attention to detail, and experience with client onboarding or case management, often backed by a degree in business, social work, or a related field. Familiarity with customer relationship management (CRM) software, case management systems, and data entry tools is typically required. Exceptional interpersonal communication, problem-solving, and multitasking skills help you build rapport and handle sensitive client information effectively. These competencies ensure smooth client onboarding, enhance client satisfaction, and support organizational efficiency in managing workflows.

What does a Client Intake Manager do?

A Client Intake Manager oversees the process of welcoming and onboarding new clients into a business or organization. Their responsibilities include gathering essential client information, assessing client needs, ensuring all necessary documentation is completed, and coordinating with different departments to facilitate a smooth start for new clients. They play a critical role in ensuring clients have a positive initial experience and that all compliance and regulatory requirements are met. This position often requires strong organizational, communication, and problem-solving skills.
Client Intake Manager jobs near you
Clinical Behavioral Health Intake Coordinator (On-Site)

Clinical Behavioral Health Intake Coordinator (On-Site)

BTST Services LLC

Baltimore, MD

$18 - $24.25/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted yesterday

Job description

The Intake Coordinator is responsible for coordinating the intake and referral process for new clients, processing and assigning referrals across all BTST programs, managing initial and concurrent authorizations, and ensuring accurate client record management in the Electronic Medical Records (EMR) system. This role also serves as a liaison with referral sources, stakeholders, and internal teams to ensure smooth client onboarding.


Essential Functions

  • Process referrals and authorizations for PRP (Psychiatric Rehabilitative Program), TCM (Targeted Case Management), and CC (Care Coordination).
  • Provide information to and address inquiries from clients, family members, providers, and stakeholders about program services, intake processes, and eligibility.
  • Process referrals for all programs, ensuring timely and accurate review.
  • Accurately create and maintain client charts within the EMR system.
  • Process initial and concurrent authorizations for services, including verification of benefits and coverage.
  • Act as a liaison with referral sources to support ongoing relationships and referral needs.
  • Communicate effectively with stakeholders, staff, and management regarding referral status, client onboarding, and departmental updates.
  • Audit work completed to ensure accuracy and compliance with BTST standards and regulatory requirements.
  • Manage all department emails to ensure timely responses and resolution of inquiries.
  • Assign and ensure follow-through on all new client paperwork, including consent forms, intake packets and releases.
  • Coordinate care with client-identified providers and process all related documentation.
  • Attend weekly department meetings and all company-mandatory meetings.
  • Assign intake providers to new clients on a weekly basis.
  • Maintain and update the referral tracker daily, reflecting client status and next steps.
  • Provide census and data reports from the EMR system as requested.
  • Enter and submit billing to payers as directed; track submitted billings and produce reports as needed.
  • Research and assist in resolving billing rejections from payers.
  • Cover front office duties and assist with other clerical tasks in the absence of staff.
  • Perform other duties as needed in accordance with the agency's mission and values.

Minimum Qualifications

  • Experienced intake coordinator within the mental health industry
  • High school diploma required; associate or bachelor's degree preferred.
  • Excellent organizational skills with strong attention to detail.
  • Proficiency in Microsoft Office Suite and EMR systems.
  • Excellent written and verbal communication skills.
  • Ability to work independently and collaboratively in a fast-paced environment.

Perks for Full Time Employees:

  • 401k plan with company contribution according to plan requirements
  • Flexible Spending Account and Dependent Flexible Spending Account
  • Health Insurance Benefits with employer contribution
  • Medical, Dental and Vision
  • 100% Employee Paid Voluntary Benefits
  • 100% Employee Sponsored Benefits
  • Company Sponsored Employee Assistance Program (EAP)
  • Company Sponsored $25k Basic Life Insurance Policy
  • Partnerships with select colleges/universities (tuition discounts, scholarships, etc.)
  • Sick and Safe Leave
  • Referral Program
  • Flexible Schedule

EEO Statement

We are an equal opportunity employer and will consider all applications without regard to race, color, religion, ancestry or national origin, sex, age, marital status, sexual orientation, gender identity, disability, or genetic information. Applicants with disabilities that require accommodation or assistance for a position, please contact us directly at hr@btstservices.com.

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