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Client Intake Coordinator Jobs in Tennessee (NOW HIRING)

Apex Recovery LLC

Intake Coordinator

Columbia, TN · On-site

$16.25 - $22.25/hr

As well as, respond to client's requests and concerns and manage the insurance verification and authorization process. The Intake Coordinator will also be expected to work with clients from beginning ...

Brighter Day Law

Client Intake Specialist

Nashville, TN · On-site

$50K/yr

We are looking for a Client Intake Specialist in our Nashville office who brings genuine empathy ... care coordination, or any high-stakes service role where people were depending on you during ...

Covenant Health

BEHAVORIAL HEALTH INTAKE COORD I

Louisville, TN · On-site

$34K - $39K/yr

Behavioral Health Intake Coordinator, Admitting and Registration Full Time, 72 Hours Per Pay Period ... client and referral agency education, and advocacy. * Assesses referrals for appropriate levels of ...

Covenant Health

BEHAVORIAL HEALTH INTAKE COORD I

Louisville, TN · On-site

$34K - $39K/yr

Behavioral Health Intake Coordinator, Admitting and Registration Full Time, 72 Hours Per Pay Period ... client and referral agency education, and advocacy. * Assesses referrals for appropriate levels of ...

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Client Intake Coordinator information

What does a client intake coordinator do?

A Client Intake Coordinator is responsible for managing the initial contact between clients and an organization, such as a healthcare facility, law firm, or social services agency. They gather essential information from new clients, assess their needs, and ensure that all necessary documentation is completed. Their role is crucial in setting the tone for a positive client experience and ensuring that clients are directed to the appropriate services or professionals. They often work closely with other staff members to coordinate appointments and follow-ups, helping streamline the intake process and maintain accurate records.

What skills and qualifications are needed to thrive as a client intake coordinator?

To thrive as a Client Intake Coordinator, you need strong organizational skills, attention to detail, and experience with administrative processes, often supported by a background in customer service or healthcare administration. Familiarity with client management systems, electronic health records (EHR), and scheduling software is typically required. Excellent interpersonal communication, empathy, and problem-solving abilities help you build rapport with clients and coordinate efficiently with team members. These skills ensure accurate data collection, positive client experiences, and smooth onboarding processes essential for organizational success.

How does a client intake coordinator typically collaborate with other departments during the onboarding process?

A Client Intake Coordinator works closely with multiple departments, such as sales, legal, and operations, to ensure a smooth onboarding experience for new clients. This involves gathering essential information, clarifying client needs, and communicating requirements to relevant teams. Coordinators often act as a bridge, relaying updates and resolving any issues that arise during intake. Effective collaboration helps to prevent miscommunication, streamline workflows, and ensure that clients receive consistent, high-quality service from the start.

What cities in Tennessee are hiring for Client Intake Coordinator jobs?

Cities in Tennessee with the most Client Intake Coordinator job openings:

Client Intake Coordinator jobs near you
Infographic showing various Client Intake Coordinator job openings in Tennessee as of August 2026, with employment types broken down into 84% Full Time, 10% Part Time, and 6% Contract. Highlights an 61% Physical, 4% Hybrid, and 35% Remote job distribution.

Intake Coordinator

Apex Recovery LLC

Columbia, TN • On-site

$16.25 - $22.25/hr

Full-time

Re-posted 5 days ago

Job description

Description:

The Intake Coordinator will be responsible for establishing and maintaining positive relationships with potential admits and referral sources. As well as, respond to client's requests and concerns and manage the insurance verification and authorization process. The Intake Coordinator will also be expected to work with clients from beginning of treatment through discharge with accurate case conceptualization of long-term needs and assessment of overall Client satisfaction.


Essential Duties and Responsibilities:

  • Coordinate daily client referral through telephone screening of calls to obtain personal and demographic information and development of rapport with each caller through answering questions and concerns.
  • Coordinate intake process, including completing basic assessments and scheduling of intake. Ensure compliance with The Joint Commission, State, Federal and referral/intake regulatory requirements for behavioral health and addiction recovery centers.
  • Ensure maximum reimbursement authorization process.
  • Negotiate service pricing with insurance Case Managers and other payers within established financial parameters in collaboration with the leadership team at APEX with understanding of the concept of medical necessity.
  • Maintain comprehensive working knowledge of Agency contractual relationships and ensure that clients are admitted according to contract provisions.
  • Assess discharge needs of each person served and coordinate discharge planning activities to ensure continuing care supports are in place as needed.
  • Collaborate with the treatment team to meet discharge goals.
  • Represent the program and company within the community through outreach and business development.
  • Participate in the afterhours on-call schedule as assigned by the leadership team.
  • Other duties as assigned.
Requirements:

Education and/or Work Experience Requirement:

  • Ideal candidate should have a bachelor's Degree in Social Work, Sociology, Psychology, or other Human Services related field; LADC, CADAC or equivalent registration.
  • Nursing licensure preferred, CNA, LPN, RN, etc.
  • Must have a valid Tennessee driver's license and a clean driving record.
  • Knowledge of insurance companies and verification of insurance benefits preferred.

At least 2 years of experience in Behavioral Health, preferably in addiction and recovery.