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Client Intake Assistant Jobs in Sullivan, MO (NOW HIRING)

Client Intake Assistant information

See Sullivan, MO salary details

$11

$23

$34

How much do client intake assistant jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for client intake assistant in Sullivan, MO is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $26.59 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Client Intake Assistant, and how can they be addressed?

Client Intake Assistants often encounter challenges such as managing a high volume of inquiries, accurately collecting sensitive information, and maintaining clear communication between clients and the team. Staying organized with digital tools and checklists can help ensure information is not lost or overlooked. Additionally, developing strong interpersonal skills and keeping up-to-date with the latest intake protocols can help streamline the process and provide clients with a positive first impression of the organization.

What is the difference between Client Intake Assistant vs Customer Service Representative?

AspectClient Intake AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer administrative or customer service experienceHigh school diploma; customer service experience often preferred
Work EnvironmentOffice settings, healthcare, legal, or financial industriesRetail, call centers, corporate offices, various industries
Employer & Industry UsageUsed in healthcare, legal, financial sectors for client onboardingUsed across retail, telecom, banking for customer support
Search & Comparison IntentUnderstanding client onboarding roles and responsibilitiesCustomer support and service functions

The main difference is that a Client Intake Assistant focuses on onboarding clients, gathering initial information, and setting up accounts in specialized industries like healthcare or legal. A Customer Service Representative handles ongoing support, inquiries, and issue resolution across various sectors. Both roles require strong communication skills but serve different stages of the client or customer journey.

What are the key skills and qualifications needed to thrive as a Client Intake Assistant, and why are they important?

To thrive as a Client Intake Assistant, you need strong organizational abilities, attention to detail, and familiarity with client management processes, often supported by a high school diploma or associate degree. Proficiency with customer relationship management (CRM) software, data entry systems, and office productivity tools is typically required. Excellent communication, active listening, and a friendly, professional demeanor help you build rapport and accurately gather client information. These skills ensure efficient, accurate client onboarding and a positive first impression for your organization.

What are Client Intake Assistants?

Client Intake Assistants are administrative professionals who serve as the first point of contact for new clients in organizations such as law firms, medical offices, or social service agencies. They are responsible for gathering and verifying client information, explaining services, scheduling appointments, and ensuring all necessary documentation is completed accurately. Their role is crucial in creating a positive first impression and streamlining the onboarding process for clients. Client Intake Assistants also help ensure compliance with privacy and confidentiality standards.
Infographic showing various Client Intake Assistant job openings in Sullivan, MO as of June 2026, with employment types broken down into 1% As Needed, 87% Full Time, 4% Part Time, 1% Temporary, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,116 per year, or $23.1 per hour.
Direct Support Professional - Marthasville/Washington (36435)

Direct Support Professional - Marthasville/Washington (36435)

Emmaus Homes Inc

MO • On-site

$20 - $22/hr

Other

Posted 20 days ago


Job description

$20 hr. starting wage with opportunity to increase to $22 through completion of additional 160 hours of online training modules.
Complete the modules at your own pace, in as little as a few months or spread out over a longer period. Complete the first 100 hours & increase to $21 hourly & complete the last 60 hours to increase to $22.
Job Summary
The Direct Support Professional (DSP) supports the needs of clients in maximizing their ability to be as independent as possible. A successful DSP advocates in the best interest of clients by empowering their informed choice, and ensuring they are safe at home and in the community.
Emmaus Core Values
Core Values: Customer Centered, Integrity, Initiative, and Collaboration.
All employees are expected to advocate for the best interest of Emmaus clients and demonstrate Emmaus' Core Values in all aspects of their job.
Key Responsibilities
Direct Support - Client Care
  • Promote and respect client choice.
  • Ensure clients are working toward and achieving their goals.
  • Support the health and well-being of clients by administering medications per physician orders and the Medication Administration Record (MAR).
  • Collaborate with the client to plan appropriate and meaningful outings. Attend scheduled and spontaneous outings, seek, and share feedback on experiences.
  • Assist clients with scheduling and attending both emergency and routine medical appointments.

Direct Support - Documentation, Safety, and Compliance
  • Be an expert on the Person Centered Support Plans (PCSPs) and Behavioral Support Plans (BSPs) of clients. Demonstrate understanding and apply supports in accordance with the plans.
  • Be an expert on the physician ordered client diet to include food texture, adaptive eating equipment, and other special instructions. Seek immediate training or instruction on diet any time there is a question and before administering food to the client.
  • Proactively report conditions and take appropriate action when a client is at risk of illness or injury.
  • Advocate for the client's health needs.
  • Maintain timely, accurate and professional records through electronic and manual systems including observation and goal notes by the end of shift, electronic MAR at time of medication administration, monthly safety packet data, incident reporting, financial records, personal and fleet mileage tracking, training acknowledgements, shift duties, and any tracking related to clients' support needs including but not limited to intake and elimination.
  • Ensure all activities and operations comply with regulatory agencies and requirements.

Teamwork and Conduct
  • Communicate effectively with team members by being timely, courteous, and respectful. Share essential information and concerns with coworkers, all client support team members, and leadership to ensure necessary follow-up occurs. Work across CSM team and other locations as directed.
  • Assist with training and provide shadowing to new DSPs including but not limited to PCSPs and/or BSPs, household duties, systems, and 45-day checklist.
  • Ensure adaptive equipment is maintained and assist staff with proper training and its usage.
  • Complete oil changes, recalls, and routine maintenance as directed. Clean and fuel fleet vehicles as needed.
  • Other duties as assigned.

Standard - Demands of the Job
  • Operate standard office equipment including but not limited to a laptop, cell phone, fax machine, printer, and copier.
  • Drive an average vehicle independently, including an accessible van as required by job location.
  • May be exposed to extreme weather conditions.
  • Appropriately and effectively assist individuals during crisis or emergency situations.
  • Perform detailed data collection, recording and reporting in handwriting and typing.
  • Complete required training as defined in the Emmaus Employee Training Curriculum, within the Emmaus timeline including but not limited to successful completion of CPR/First Aid, Medication Administration Level 1 and Mandt training.

In Ratio - Demands of the Job
  • Assist clients in accordance with appropriate procedures to stand from the ground, stand from a sitting position or to exit the bathtub, etc.
  • Reposition clients as needed, assist them in utilizing a wheelchair, use adaptive equipment to lift a client safely and comfortably.
  • Stand in a lunge position (bend at the knees), with feet wider than the widest part of body, while maintaining balance and stability during MANDT training or when using MANDT de-escalation techniques.
  • Transfer a client from a bed, couch, or chair to the floor to perform CPR or client evacuation in an emergency.
  • Kneel on the ground and maintain proper positioning to perform continuous CPR cycles consistent with American Red Cross & Emmaus standards. For training purposes, this currently requires completion of five (5) full CPR cycles; in an emergency situation, CPR is performed until relieved by EMS.
  • Lift 50 pounds on a limited basis and frequently assist with lifting, transferring, or moving clients and/or equipment up to the client's full body weight with the assistance of adaptive equipment depending on home assignment. This includes assisting clients in and out of average vehicles and vans as well as loading and unloading equipment and supplies.
  • Operate client adaptive equipment.

Job Requirements/Desired Education and/or Experience
  • H.S. diploma or equivalent OR completion of one hundred hours of training within one year of hire date required.
  • Experience with individuals with developmental disabilities preferred.
  • Experience using MS Office 365 products preferred.
  • Valid and current driver's license required.
  • Acceptable driving record, valid car insurance and personal working vehicle available for transporting clients and completing work related tasks required.
  • Must be at least 18 years of age.

Emmaus Homes provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.