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Client Engagement Manager Jobs in Portland, ME (NOW HIRING)

Unum Group

Director, Group Client Engagement

Portland, ME · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Director, Group Client Engagement leads the Long Term Care (LTC) Client Engagement team that ... Efficiently recruit, manage, develop and motivate a team responsible for supporting all levels of ...

Unum UK

Director, Group Client Engagement

Portland, ME · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Director, Group Client Engagement leads the Long Term Care (LTC) Client Engagement team that ... Efficiently recruit, manage, develop and motivate a team responsible for supporting all levels of ...

Southern Shingles

Territory Manager

Portland, ME · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Territory Manager at SRS Building Products drives sales growth and strengthens customer ... Lead territory sales strategies to exceed revenue targets through proactive client engagement and ...

Sun Life Financial

Senior Engagement Consultant

Portland, ME · On-site +1

$81K - $121K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage vendor-supported activities and cross-functional inputs to ensure deliverables meet ... marketing, client strategy, or a related field, with a track record of delivering complex ...

Sun Life Financial

Senior Engagement Consultant

Portland, ME · On-site +1

$81K - $121K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage vendor-supported activities and cross-functional inputs to ensure deliverables meet ... marketing, client strategy, or a related field, with a track record of delivering complex ...

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All JobsClient Engagement JobsClient Engagement Manager JobsClient Engagement Manager Jobs in Portland, ME

Client Engagement Manager information

See Portland, ME salary details

$35.8K

$101.8K

$176.4K

How much do client engagement manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for client engagement manager in Portland, ME is $101,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,700.00 and $127,600.00 per year, depending on experience, location, and employer.

Is a client engagement manager a good career?

A client engagement manager is a valuable role focused on building and maintaining client relationships, often requiring strong communication, problem-solving, and project management skills. It can offer opportunities for career growth, leadership, and industry specialization, with typical work environments in consulting, marketing, or technology sectors.

What are the key skills and qualifications needed to thrive as a client engagement manager?

To thrive as a Client Engagement Manager, you need a strong background in account management, relationship building, and understanding client needs, usually supported by a degree in business or a related field. Familiarity with CRM systems like Salesforce, project management tools, and sometimes certifications in customer success or project management are commonly required. Excellent communication, problem-solving, and negotiation skills help you stand out in managing complex client interactions. These competencies are essential for building lasting client relationships, driving customer satisfaction, and supporting business growth.

What is the difference between Client Engagement Manager vs Account Manager?

AspectClient Engagement ManagerAccount Manager
Primary FocusBuilding and maintaining client relationships, ensuring engagement and satisfactionManaging client accounts, upselling, and renewals
ResponsibilitiesDeveloping engagement strategies, coordinating with teams, enhancing client experienceHandling client requests, managing contracts, achieving sales targets
Work EnvironmentCustomer-centric, collaborative, often in service or consulting industriesSales-driven, client-focused, in various industries including tech and finance
Required SkillsCommunication, relationship management, strategic thinkingSales skills, negotiation, account management experience

While both roles involve client interaction, the Client Engagement Manager primarily focuses on fostering long-term relationships and ensuring client satisfaction, whereas the Account Manager concentrates on managing specific accounts, sales, and renewals. Understanding these differences helps in choosing the right career path or job search focus.

What is a client engagement manager?

Client Engagement Managers are professionals responsible for building and maintaining strong relationships between a company and its clients. They serve as the main point of contact, ensuring client needs are met and their expectations are managed throughout the business relationship. Their duties often include onboarding new clients, resolving issues, facilitating communication, and working with internal teams to deliver quality service. By fostering loyalty and satisfaction, Client Engagement Managers aim to maximize client retention and support business growth.

What does a client engagement manager do?

A client engagement manager is responsible for building and maintaining strong relationships with clients to ensure their needs are met and satisfaction is high. They coordinate communication between clients and internal teams, develop strategies to improve client retention, and often use customer relationship management (CRM) tools to track interactions. The role requires strong communication, problem-solving skills, and a focus on delivering value to clients throughout their engagement.

How does a client engagement manager typically collaborate with internal teams to ensure client satisfaction?

Client Engagement Managers work closely with cross-functional teams such as sales, marketing, product development, and customer support to deliver tailored solutions that meet client needs. They often act as the primary liaison, facilitating communication between clients and internal stakeholders to resolve issues quickly and proactively. Regular meetings, detailed reporting, and collaborative planning sessions are common practices to ensure everyone is aligned and that client expectations are consistently met. This collaborative environment not only helps in addressing client concerns efficiently but also fosters long-term client relationships.
What job categories do people searching Client Engagement Manager jobs in Portland, ME look for? The top searched job categories for Client Engagement Manager jobs in Portland, ME are:
What cities near Portland, ME are hiring for Client Engagement Manager jobs? Cities near Portland, ME with the most Client Engagement Manager job openings:
Client Engagement Manager jobs near you
Infographic showing various Client Engagement Manager job openings in Portland, ME as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $101,813 per year, or $48.9 per hour.

Director, Group Client Engagement

Unum Group

Portland, ME • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Posting End Date: August 10
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
  • Award-winning culture
  • Inclusion and diversity as a priority
  • Performance Based Incentive Plans
  • Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
  • Generous PTO (including paid time to volunteer!)
  • Up to 9.5% 401(k) employer contribution
  • Mental health support
  • Career advancement opportunities
  • Student loan repayment options
  • Tuition reimbursement
  • Flexible work environments

*All the benefits listed above are subject to the terms of their individual Plans.
And that's just the beginning...
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
General Summary:
The Director, Group Client Engagement leads the Long Term Care (LTC) Client Engagement team that supports our employer clients, with a primary focus on developing and executing strategic engagement initiatives in line with Unum's closed block LTC strategy.
This role acts as a strategic partner across the Home Office, Field leadership, and broker organizations, ensuring alignment on engagement priorities and advancing a proactive, education-focused approach to managing client needs. The Director identifies emerging trends, shapes & implements scalable engagement strategies, and influences cross-functional decisions to drive appropriate risk-based outcomes.
The Director also oversees the evolution of the Group Client Engagement model and leads a team of professionals, ensuring strong capability, accountability, and alignment to business priorities. Through cross-functional collaboration and leadership of strategic initiatives, this role ensures the function delivers consistent, high-quality outcomes that support enterprise goals.
Principal Duties and Responsibilities
  • Efficiently recruit, manage, develop and motivate a team responsible for supporting all levels of the Field Office, brokers and clients as needed
  • Ownership for certain aspects of servicing of in-force customers, with appropriate collaboration with field and partners outside of own business area
  • Creating, testing and refining new approaches to our strategy to improve overall performance and sharing best practices
  • Embrace and lead change to improve workflow, enhance customer service and reduce operating costs
  • Leverage strong internal partnerships to find service resolutions and make it easy for our clients to do business with Unum
  • Instill a sense of urgency in others and ensure that field partners, brokers and clients are getting the level of responsiveness and service they expect
  • Provide strategic direction to team and partners as new processes, products, systems or platforms are developed
  • Ensure collective ownership of talent effectiveness across the teams with accountability for candid exchange of feedback that motivates and rewards high performers and ensures calibration of assessment
  • Identification of trends within teams and oversee the consistent implementation of creative strategies (e.g. training) to ensure team is knowledgeable and customer focused
  • Proactively identify and research problems or trends and develop and implement resolutions independently or partnering with internal connects as needed
  • Participate in a strategic leadership capacity in the analysis, design, development and delivery of Home Office driven projects
  • Initiate and drive continuous improvement efforts around key business processes
  • Keep abreast of Business and workflow changes in all supported organizations and implement workflow changes accordingly
  • Ensure that the highest level of quality is maintained
  • Perform other duties as assigned

Job Specifications
  • Bachelor's degree or equivalent experience required
  • 5+ years' experience managing in a related complex customer service environment required
  • 5+ years management experience preferred
  • Strong knowledge of the insurance business, the company's operating structure, product offerings, external drivers and corresponding workflow processes
  • Strong understanding of market dynamics with ability to favorably position and represent Unum to external constituents preferred
  • Demonstrated commitment to customer service and quality improvement methods
  • Ability to alter style or approach according to different situations and individual needs
  • Technical and Project management experience strongly desired
  • Develop and implement solutions by influencing and negotiating with partners across multiple functions and at various levels
  • Strong collaboration skills; demonstrated ability to partner at all levels with cross-functional business areas on both strategic and tactical levels to achieve results with multiple and diverse priorities
  • Critical thinking; ability to problem solve complex issues
  • Ability to manage and develop people remotely
  • Proven leadership and people management skills, including coaching and development of other managers
  • Ability to effectively work in a team environment with solid team building skills
  • Effective communication with field, brokers and customers
  • Versatility/adaptability with proven ability to lead change
  • May require occasional travel

#LI-LR1
#LI-Onsite
~IN1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$89,900.00-$169,900.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum

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