You see the 'open space' on the floor and fill it-whether that's connecting with a client or ... Maintain high energy and engagement on the floor, contributing to a positive in-store experience ...
You see the 'open space' on the floor and fill it-whether that's connecting with a client or ... Maintain high energy and engagement on the floor, contributing to a positive in-store experience ...
Academic Service Coordinator
Waterloo, ON · On-site
... engagement events. Program Administration - Provides administrative support to the Associate Chairs ... client service focus are critical for success Proven ability to work independently, and to problem ...
Academic Service Coordinator
Waterloo, ON · On-site
... engagement events. Program Administration - Provides administrative support to the Associate Chairs ... client service focus are critical for success Proven ability to work independently, and to problem ...
Accounting Technician
Brantford, ON · On-site
CA$50K - CA$75K/yr
Local travel will require access to a vehicle for client visits. Key Responsibilities * Involvement ... Ensure that all significant engagement matters are documented and brought to the attention of the ...
Quick apply
Accounting Technician
Brantford, ON · On-site
CA$50K - CA$75K/yr
Local travel will require access to a vehicle for client visits. Key Responsibilities * Involvement ... Ensure that all significant engagement matters are documented and brought to the attention of the ...
Accounting Technician
Brantford, ON · On-site
CA$50K - CA$75K/yr
Local travel will require access to a vehicle for client visits. Key Responsibilities * Involvement ... Ensure that all significant engagement matters are documented and brought to the attention of the ...
Accounting Technician
Brantford, ON · On-site
CA$50K - CA$75K/yr
Local travel will require access to a vehicle for client visits. Key Responsibilities * Involvement ... Ensure that all significant engagement matters are documented and brought to the attention of the ...
Accounting Co-op (Winter 2027)
Brantford, ON · On-site
CA$39K - CA$49K/yr
... Managers/Associates, and Partners to support a variety of client engagements during our busy tax ... review engagement files. * Learn and utilize accounting and bookkeeping software applications.
Accounting Co-op (Winter 2027)
Brantford, ON · On-site
CA$39K - CA$49K/yr
... Managers/Associates, and Partners to support a variety of client engagements during our busy tax ... review engagement files. * Learn and utilize accounting and bookkeeping software applications.
Accounting Co-op (Winter 2027)
Brantford, ON · On-site
CA$39K - CA$49K/yr
... Managers/Associates, and Partners to support a variety of client engagements during our busy tax ... review engagement files. * Learn and utilize accounting and bookkeeping software applications.
Quick apply
Accounting Co-op (Winter 2027)
Brantford, ON · On-site
CA$39K - CA$49K/yr
... Managers/Associates, and Partners to support a variety of client engagements during our busy tax ... review engagement files. * Learn and utilize accounting and bookkeeping software applications.
CPA Senior Accountant
Brantford, ON · On-site
CA$80K - CA$120K/yr
... client service. With the majority of our CPAs and Partners having started as students with us, we ... Involvement with work related to engagement assignments, including review and compilation, as well ...
Quick apply
CPA Senior Accountant
Brantford, ON · On-site
CA$80K - CA$120K/yr
... client service. With the majority of our CPAs and Partners having started as students with us, we ... Involvement with work related to engagement assignments, including review and compilation, as well ...
CPA Senior Accountant
Brantford, ON · On-site
CA$80K - CA$120K/yr
... client service. With the majority of our CPAs and Partners having started as students with us, we ... Involvement with work related to engagement assignments, including review and compilation, as well ...
CPA Senior Accountant
Brantford, ON · On-site
CA$80K - CA$120K/yr
... client service. With the majority of our CPAs and Partners having started as students with us, we ... Involvement with work related to engagement assignments, including review and compilation, as well ...
Client Engagement Associate information
What is a client engagement associate?
A Client Engagement Associate is a professional responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They act as the primary point of contact, addressing client needs, resolving concerns, and supporting account management activities. Their role often includes onboarding new clients, providing updates on products or services, and coordinating with internal teams to deliver exceptional client experiences.
What are the key skills and qualifications needed to thrive as a client engagement associate?
To thrive as a Client Engagement Associate, you need strong communication, relationship-building, and problem-solving skills, typically supported by a bachelor's degree in business, marketing, or a related field. Familiarity with CRM software, project management tools, and customer analytics platforms is often important. Exceptional interpersonal skills, adaptability, and a proactive attitude help you stand out in client interactions. These competencies are crucial for fostering client satisfaction, building long-term partnerships, and driving business growth.
What are some common challenges a client engagement associate may face when managing multiple client accounts?
Client Engagement Associates often juggle several client accounts simultaneously, which can present challenges such as prioritizing tasks, maintaining clear communication, and ensuring timely follow-ups. Balancing client expectations while meeting internal deadlines requires strong organizational skills and adaptability. It's important to develop effective time management strategies and leverage CRM tools to stay organized and responsive. Additionally, proactively addressing client concerns can help build trust and foster long-term relationships.
What is the difference between Client Engagement Associate vs Customer Service Representative?
| Aspect | Client Engagement Associate | Customer Service Representative |
|---|---|---|
| Required Credentials | Typically a bachelor's degree in business, marketing, or related field | High school diploma or equivalent; some roles prefer post-secondary education |
| Work Environment | Office setting, client meetings, account management | Call centers, retail, or online support platforms |
| Employer & Industry Usage | Financial services, consulting, corporate sectors | Retail, telecommunications, hospitality |
| Common Search & Comparison | Focuses on building long-term client relationships and engagement strategies | Primarily addresses customer inquiries and resolves issues |
The main difference is that a Client Engagement Associate concentrates on fostering ongoing relationships and strategic engagement with clients, often in a professional or corporate setting. In contrast, a Customer Service Representative handles immediate customer inquiries and support, typically in retail or call center environments. Both roles require strong communication skills but serve different purposes within their industries.
What are the most commonly searched types of Client Engagement jobs in Kitchener, ON?
The most popular types of Client Engagement jobs in Kitchener, ON are:
Sales Associate (Mapleview Centre) - New Store Opening!
Burlington, ON • On-site
Part-time
Re-posted 26 days ago
Key responsibilities
Create a comfortable, inclusive, and uplifting end-to-end experience for all customers.
Actively listen to customers' needs and guide them to suitable products to ensure they leave confident and with the perfect fit.
Support visual standards, organization, and operational needs to keep the store customer-ready.
Job description
As a Sales Associate at Knix, you play a key role in creating a warm, inclusive, and confidence-building experience for every customer who walks through our doors. From first hello to finding the perfect fit, you bring the Knix experience to life through genuine connection, thoughtful listening, and personalized product guidance. Join a high-performance team where your contribution is measured by your impact. At Knix, we don't just sell; we empower through results. You will thrive here if you are self-motivated, initiative-driven, and love the thrill of hitting a goal.
Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career!
Join us for our grand opening - This is an exciting opportunity to roll up your sleeves and play a hands-on role in establishing the Knix culture within a brand-new space. Help us launch this adventure from day one and bring our mission to the Burlington community!
What's in it for you (Benefits & Perks)
- Competitive Pay - Highly competitive compensation plus monthly bonus!
- Product Discounts - Generous Discounts on your favourite Knix products and Gratis Program
- Health - Access to a mental health & wellness platform that offers therapy and coaching sessions
- Work Environment - A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
- Career Advancement - Knix keeps growing and we love to promote from within!
About You
- You're a Knix Ambassador - inspired by our mission, and driven to translate that passion into measurable brand growth.
- You're energized by a fast-paced and sales-driven environment, adapt quickly to change, and consistently strive to meet and exceed sales goals.
- You are a self-starter who doesn't wait for a task list. You see the 'open space' on the floor and fill it-whether that's connecting with a client or optimizing a display to drive UPT.
- You know how to read customer cues and tailor each interaction to create a welcoming, memorable experience.
- You understand the vulnerability of fitting rooms and naturally make others feel comfortable, confident, and supported.
- You treat feedback as a tool for success, proactively applying coaching to hit your targets and support the store's success.
- You're a team player who strives to keep the floor positive, productive, and customer-focused.
- You're comfortable handling difficult customer interactions and objections.
The Opportunity
- Create a comfortable, inclusive, and uplifting end-to-end experience for all Knix customers.
- Actively listen to customers' unique needs and guide them to the right Knix products, ensuring they leave confident and with the perfect fit.
- Comfortable working in a sales-driven environment. Adopt a 'lean in" mindset toward sales targets. You understand that every KPI (AOV, CVR, UPT) is a direct reflection of how well we are serving our community.
- Stay knowledgeable on our growing product assortment and current promotions to confidently support customer decisions.
- Maintain high energy and engagement on the floor, contributing to a positive in-store experience regardless of traffic levels.
- Support visual standards, organization, and general operational needs to keep the store customer-ready.
- Escalate any issues or opportunities as required to the Manager on Duty.
Qualifications
- Previous experience in customer service or retail is considered an asset, but above all else, you're great with people and are passionate about delivering exceptional customer experiences.
- You love being part of a team and are a great collaborator.
- Ability to stay flexible, take initiative, and handle multiple customer interactions with care and attention.
- Experience in a sales-driven environment, working with KPIs and sales targets is considered an asset.
Eligibility Requirements
- Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older.
- Ability to lift and handle packages weighing up to 25lbs.
- Ability to move efficiently through the store for long periods of time and as needed for an entire shift.
- Available to work a flexible schedule to meet the needs of the business, including holiday, evening, and weekend shifts.
Hourly Salary
- $19.70 per hour
AI Disclosure Statement
We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is made by real people who care about finding the best addition to our team. We use these tools to support our process, not to replace the human connection that makes our culture special.
How we Hire
Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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