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Client Engagement Associate Jobs in Edmonton, AB

ATB

Director, New Advisors

Edmonton, AB

Partner closely with enablement teams (Advisor Associate Support, Coaching, Onboarding), regional ... Demonstrated strength in coaching sales strategies, pipeline management, client engagement, and ...

Michael Kors

Sales Associate - PT

Edmonton, AB · On-site

... engagement. As a Sales Associate, you are a team player who has the ability to multitask and is focused on building lasting client relationships. You will work in a fun, inspiring and rewarding ...

Michael Kors

Sales Associate - PT

Edmonton, AB · On-site

... engagement. As a Sales Associate, you are a team player who has the ability to multitask and is focused on building lasting client relationships. You will work in a fun, inspiring and rewarding ...

Scotiabank

Associate Private Banker

Edmonton, AB · On-site

Is this role right for you: * Assist in the effective management of client relationships and ... Consultative customer engagement style with the ability to build trust * Ability to balance ...

New

Knix

Sales Associate (West Edmonton Mall)

Edmonton, AB · On-site

CA$19.70/hr

You see the 'open space' on the floor and fill it-whether that's connecting with a client or ... Maintain high energy and engagement on the floor, contributing to a positive in-store experience ...

SALT XC

Sales Representative

Edmonton, AB

CA$22 - CA$26/hr

... tech client within a retail environment (Best Buy). This role is ideal for someone who is ... Build and maintain positive relationships with retail managers and store associates * Act as the ...

Pagnotta Inc.

Project Coordinator - GC

Edmonton, AB · On-site

... objectives and client requirements. Your primary focus will be on facilitating project ... Engagement: - Build and maintain strong relationships with internal and external stakeholders ...

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Client Engagement Associate information

What is a client engagement associate?

A Client Engagement Associate is a professional responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They act as the primary point of contact, addressing client needs, resolving concerns, and supporting account management activities. Their role often includes onboarding new clients, providing updates on products or services, and coordinating with internal teams to deliver exceptional client experiences.

What are the key skills and qualifications needed to thrive as a client engagement associate?

To thrive as a Client Engagement Associate, you need strong communication, relationship-building, and problem-solving skills, typically supported by a bachelor's degree in business, marketing, or a related field. Familiarity with CRM software, project management tools, and customer analytics platforms is often important. Exceptional interpersonal skills, adaptability, and a proactive attitude help you stand out in client interactions. These competencies are crucial for fostering client satisfaction, building long-term partnerships, and driving business growth.

What are some common challenges a client engagement associate may face when managing multiple client accounts?

Client Engagement Associates often juggle several client accounts simultaneously, which can present challenges such as prioritizing tasks, maintaining clear communication, and ensuring timely follow-ups. Balancing client expectations while meeting internal deadlines requires strong organizational skills and adaptability. It's important to develop effective time management strategies and leverage CRM tools to stay organized and responsive. Additionally, proactively addressing client concerns can help build trust and foster long-term relationships.

What is the difference between Client Engagement Associate vs Customer Service Representative?

AspectClient Engagement AssociateCustomer Service Representative
Required CredentialsTypically a bachelor's degree in business, marketing, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, or online support platforms
Employer & Industry UsageFinancial services, consulting, corporate sectorsRetail, telecommunications, hospitality
Common Search & ComparisonFocuses on building long-term client relationships and engagement strategiesPrimarily addresses customer inquiries and resolves issues

The main difference is that a Client Engagement Associate concentrates on fostering ongoing relationships and strategic engagement with clients, often in a professional or corporate setting. In contrast, a Customer Service Representative handles immediate customer inquiries and support, typically in retail or call center environments. Both roles require strong communication skills but serve different purposes within their industries.

Client Engagement Associate jobs near you
Infographic showing various Client Engagement Associate job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

Virtual Engagement Associate (Western Canada)

Edmonton, AB • Remote

Inizio Engage
Health Care and Social Assistance • 5 - 10K employees
Learn more about Inizio Engageexternal

Full-time

Posted 19 days ago

Job description

Virtual Engagement Associate

Inizio Engage is seeking an energetic and customer-focused Virtual Engagement Associate to join our team. In this role, you will engage healthcare professionals and healthcare facilities through outbound calls to deliver approved program information on behalf of our client. You will build professional relationships, provide exceptional customer service, accurately document interactions, and support program objectives through consistent, high-quality outreach. The ideal candidate is a strong communicator, has a collaborative mindset, and a commitment to achieving performance goals while maintaining the highest standards of quality and compliance.

Reporting to: Business Manager, Commercial Services

Location: 100% remote

Contract length: 4-months

Key Objectives:

  • Engage healthcare professionals (HCPs), clinic, pharmacy, and hospital stakeholders through outbound calls to deliver approved program and service-related messages on behalf of the client.

  • Consistently achieve or exceed program KPIs and performance objectives as communicated by the direct manager.

  • Build rapport and foster positive customer relationships through professional, high-quality interactions.

  • Accurately document and submit daily call activity and required customer information in the Client Relationship Management (CRM) system.

  • Respond to customer inquiries promptly and professionally.

  • Maintain a collaborative and professional team environment through effective communication and partnership with colleagues.

  • Actively participate in team meetings, department meetings, and training programs.

  • Participate professionally in all client-sponsored training sessions and educational activities as required.

  • Demonstrate and uphold Inizio Engage's values in all interactions and activities.

Job Holder Specification:

  • Strong oral and written communication skills

  • College or Bachelor's degree preferred.

  • Energetic, self-motivated and strong interpersonal skills.

  • Ability to collaborate with internal and external business stakeholders.

  • Able to prioritize and plan assign target list coverage.

  • Professionalism, autonomous and team player.

  • Excellent customer service and patient centric focused.

  • Tech and digital savvy, proficient in Microsoft Office.

  • Fluently bilingual French and English (oral and written) (if interacting with HCPs in Quebec).

Salary range: 50k to 52k + bonus

About Inizio Engage:

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.health/

Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

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