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Client Engagement Associate Jobs in Decatur, GA (NOW HIRING)

Risk3Sixty LLC

Consultant

Marietta, GA · On-site

Manage multiple deliverables within a client engagement. * Own your personal deliverables and ensure the quality of all project team outputs. * Provide day-to-day leadership to Senior Associates and ...

Aderant

Associate Client Success Manager

Atlanta, GA · On-site

Aderant is seeking a Assoc. Client Success Manager Aderant is a global industry leading software ... CSMs operate across different engagement models depending on customer tier, product complexity, and ...

Aon

Associate Account Executive

Atlanta, GA · On-site

Aon is looking for an Associate Account Executive As part of an industry-leading team, you will ... New Client Onboarding: deliver New Client Engagement Letter and Welcome Packet (as appropriate ...

Blue Trust Inc

Trust Associate

Alpharetta, GA

$15.50 - $20.50/hr

Description The Trust Associate is responsible for supporting Philanthropic Trust Administration ... Ability to perform role with excellence and a keen focus on overall client engagement, striving for ...

Ronald Blue Trust

Trust Associate

Alpharetta, GA · On-site

$15.50 - $20.50/hr

Job Type Full-time Description The Trust Associate is responsible for supporting Philanthropic ... Ability to perform role with excellence and a keen focus on overall client engagement, striving for ...

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All JobsClient Engagement Associate JobsClient Engagement Associate Jobs in Decatur, GA

Client Engagement Associate information

See Decatur, GA salary details

$22.5K

$45.9K

$70.8K

How much do client engagement associate jobs pay per year?

As of Aug 21, 2026, the average yearly pay for client engagement associate in Decatur, GA is $45,851.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,100.00 and $54,200.00 per year, depending on experience, location, and employer.

What is a client engagement associate?

A Client Engagement Associate is a professional responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They act as the primary point of contact, addressing client needs, resolving concerns, and supporting account management activities. Their role often includes onboarding new clients, providing updates on products or services, and coordinating with internal teams to deliver exceptional client experiences.

What are the key skills and qualifications needed to thrive as a client engagement associate?

To thrive as a Client Engagement Associate, you need strong communication, relationship-building, and problem-solving skills, typically supported by a bachelor's degree in business, marketing, or a related field. Familiarity with CRM software, project management tools, and customer analytics platforms is often important. Exceptional interpersonal skills, adaptability, and a proactive attitude help you stand out in client interactions. These competencies are crucial for fostering client satisfaction, building long-term partnerships, and driving business growth.

What are some common challenges a client engagement associate may face when managing multiple client accounts?

Client Engagement Associates often juggle several client accounts simultaneously, which can present challenges such as prioritizing tasks, maintaining clear communication, and ensuring timely follow-ups. Balancing client expectations while meeting internal deadlines requires strong organizational skills and adaptability. It's important to develop effective time management strategies and leverage CRM tools to stay organized and responsive. Additionally, proactively addressing client concerns can help build trust and foster long-term relationships.

What is the difference between Client Engagement Associate vs Customer Service Representative?

AspectClient Engagement AssociateCustomer Service Representative
Required CredentialsTypically a bachelor's degree in business, marketing, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, or online support platforms
Employer & Industry UsageFinancial services, consulting, corporate sectorsRetail, telecommunications, hospitality
Common Search & ComparisonFocuses on building long-term client relationships and engagement strategiesPrimarily addresses customer inquiries and resolves issues

The main difference is that a Client Engagement Associate concentrates on fostering ongoing relationships and strategic engagement with clients, often in a professional or corporate setting. In contrast, a Customer Service Representative handles immediate customer inquiries and support, typically in retail or call center environments. Both roles require strong communication skills but serve different purposes within their industries.

What cities near Decatur, GA are hiring for Client Engagement Associate jobs?

Cities near Decatur, GA with the most Client Engagement Associate job openings:

Client Engagement Associate jobs near you

Associate Director - Client Experience

Goodway Group

Atlanta, GA • Remote

Full-time

Re-posted 4 days ago

Job description

The Associate Director, is a sales-focused service partner, working side by side with our Business Development Managers. From the time of engagement, they own (and want ownership) of the client partnership!
They build relationships, identify opportunities to expand opportunities and client impact, and manage the day-to-day success of their campaigns. They know their clients inside and out, engage in ongoing results-based dialogue, overcome obstacles, and in a nutshell, create a fantastic client experience.
What You Will Do
  • Manage overall client relationship, being the day-to-day lead on accounts where you’ll drive satisfaction, growth, and product adoption
  • Partner with Business Development and/or Sr Director of CX to identify expansion opportunities and offerings that drive revenue working in tandem to achieve revenue targets.
  • Be continually aware of the client environment, products/services, strategy/vision, needs, competitive landscape, and challenges, and communicate those effectively to internal partners, leading the internal team to ensure recommendations and performance are aligned to and can exceed client expectations.
  • Work with clients to define measurable digital KPIs that tie to their overall business objective and lead the comprehensive team to ensure recommendations, strategy, and performance are aligned to and can exceed client expectations.
  • Actively participating/leading internal and external calls, including Kick-off, Account Team, Sales team, and educational meetings, and client calls.
  • Managing and solving conflicts both internally and externally with clients and internal teams


Who You Are
  • You have a minimum of 7 years of working in paid digital media, either within account management or media, inclusive of Paid Search, Paid Social, and Programmatic (display, native, etc.) and have a working knowledge of the overall marketing landscape with the ability to lead and guide CMO level client discussions.
  • 7+ years of holistic marketing and media experience and strong knowledge of the digital media and programmatic ecosystem.
  • 5+ years of digital marketing/media experience with a heavy focus on strategy and working directly with senior stakeholders.
  • 5+ years with direct client management
  • You have strong analytical and problem-solving abilities (creative analytics) with the ability to stay on top of client and industry trends to understand market demand and competitive trends.
  • You have a strong understanding of direct response/performance marketing metrics such as visitor-to-lead and lead-to-sale ratios, sales revenue by channel, cost per lead, landing page conversion rate (CVR%), customer lifetime value (CLV or LTV), LTV: CAC ratios, customer retention rate (CRR), customer acquisition cost (CAC)
  • You have strong analytical and problem-solving abilities (creative analytics) with the ability to stay on top of client and industry trends to understand market demand and competitive trends
  • Ability to work within multiple technical systems and platforms necessary for managing client campaigns, dashboard reporting, ad tags, and sales funnel. Tableau, DV360, Trade Desk, AdWords and Facebook experience preferred.
  • You have had roles where you have had to manage change well, are a motivated self-starter with a team-player mentality, and can travel up to 20% (including two required all company trips per year)
  • Bachelor’s degree or equivalent training in a technical discipline. Advanced degree, professional certification, or equivalent training preferred.

Things You Should Know

  • Our workdays can sometimes be long and unpredictable. You should be comfortable and capable of sitting and/or standing at a desk for at least 8 hours
  • Twice per year, we gather together to work and play for a week. Both retreats are “can’t miss” events. There may also be other opportunities to travel depending on your specific role and business needs

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