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Client Engagement Associate Jobs in Davidson, NC

TIAA

Third-Party Relationship Management

Charlotte, NC · On-site

$124K - $174K/yr

Adopts an integrated approach through the client engagement model. * Addresses advisor skill set ... We equip our associates with future-focused skills and AI tools that enable us to advance our ...

Frazier & Deeter

CAAS Senior Associate

Charlotte, NC · On-site

This role blends hands-on accounting execution with increasing responsibility in client engagement ... Review work prepared by Associates, providing timely feedback to support development and ensure ...

Frazier & Deeter

CAAS Senior Associate

Charlotte, NC · Hybrid

This role blends hands-on accounting execution with increasing responsibility in client engagement ... Review work prepared by Associates, providing timely feedback to support development and ensure ...

botsplash

Client Success Associate

Charlotte, NC · On-site

Client Success Associate US - Charlotte Business Team Full time Salary We are seeking a passionate ... in-class digital engagement experiences. The ideal candidate is someone who genuinely enjoys ...

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Showing results 21-40

All JobsClient Engagement Associate JobsClient Engagement Associate Jobs in Davidson, NC

Client Engagement Associate information

See Davidson, NC salary details

$21.3K

$43.5K

$67.1K

How much do client engagement associate jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client engagement associate in Davidson, NC is $43,465.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $51,400.00 per year, depending on experience, location, and employer.

What is a client engagement associate?

A Client Engagement Associate is a professional responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They act as the primary point of contact, addressing client needs, resolving concerns, and supporting account management activities. Their role often includes onboarding new clients, providing updates on products or services, and coordinating with internal teams to deliver exceptional client experiences.

What are the key skills and qualifications needed to thrive as a client engagement associate?

To thrive as a Client Engagement Associate, you need strong communication, relationship-building, and problem-solving skills, typically supported by a bachelor's degree in business, marketing, or a related field. Familiarity with CRM software, project management tools, and customer analytics platforms is often important. Exceptional interpersonal skills, adaptability, and a proactive attitude help you stand out in client interactions. These competencies are crucial for fostering client satisfaction, building long-term partnerships, and driving business growth.

What are some common challenges a client engagement associate may face when managing multiple client accounts?

Client Engagement Associates often juggle several client accounts simultaneously, which can present challenges such as prioritizing tasks, maintaining clear communication, and ensuring timely follow-ups. Balancing client expectations while meeting internal deadlines requires strong organizational skills and adaptability. It's important to develop effective time management strategies and leverage CRM tools to stay organized and responsive. Additionally, proactively addressing client concerns can help build trust and foster long-term relationships.

What is the difference between Client Engagement Associate vs Customer Service Representative?

AspectClient Engagement AssociateCustomer Service Representative
Required CredentialsTypically a bachelor's degree in business, marketing, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, or online support platforms
Employer & Industry UsageFinancial services, consulting, corporate sectorsRetail, telecommunications, hospitality
Common Search & ComparisonFocuses on building long-term client relationships and engagement strategiesPrimarily addresses customer inquiries and resolves issues

The main difference is that a Client Engagement Associate concentrates on fostering ongoing relationships and strategic engagement with clients, often in a professional or corporate setting. In contrast, a Customer Service Representative handles immediate customer inquiries and support, typically in retail or call center environments. Both roles require strong communication skills but serve different purposes within their industries.

What cities near Davidson, NC are hiring for Client Engagement Associate jobs?

Cities near Davidson, NC with the most Client Engagement Associate job openings:

Client Engagement Associate jobs near you
Infographic showing various Client Engagement Associate job openings in Davidson, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $43,465 per year, or $20.9 per hour.

Director of Regional Client Retention -Southeast

Allied Universal

Charlotte, NC • On-site

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,589 frontline employees who took The Breakroom Quiz

77th of 118 rated security

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.


Job Description

Allied Universal® is hiring a Customer Success Director for the Southeast Region. Candidates must reside in or be willing to relocate to Virginia, North Carolina, South Carolina, Georgia, or Alabama, with preference given to those located near a major metropolitan area to support regional travel and client engagement.

The Customer Success Director is responsible for driving client retention, renewal success, and strategic account growth across the Southeast Region. This role leads complex contract renewals, rebids, and retention initiatives while partnering with operations, finance, pricing, and executive leadership teams to maximize customer satisfaction, contract profitability, and long-term client value.

The ideal candidate will bring experience in customer success, client success, strategic account management, contract services, or business development, with a proven track record of managing large client relationships, leading RFP and bid responses, negotiating contracts, and retaining enterprise customers. Experience within the security services, facilities management, janitorial, staffing, or other business-to-business service industries is highly desirable.

Qualified candidates must either live in or be able to relocate to Virginia, North Carolina, South Carolina, Georgia, or Alabama. Regional travel is approximately 60%.

WHY JOIN US?

  • Drive Strategic Impact—Lead client retention strategies and directly influence regional success and client loyalty, travel expectation is approximately 60%
  • Regional Leadership Opportunity—There area total of 8 Customer Success Directors, one per region (SW, NW, NE, MA, MW, CE, FL, SE), each one ideally located near a major city for efficient travel and high-level client engagement. 
  • Rewarding Compensation & Growth—Competitive base salary (Base salary ranges: $90,000–$110,000+, based on experience and location) plus 20% bonus opportunity and equity. Compensation for this role will be determined based on factors such as relevant experience, skills, and market alignment. The final offer may vary depending on these considerations.

RESPONSIBILITIES:

  • Lead strategic contract renewal, rebid, and retention efforts for large regional and multi-state accounts.
  • Manage the end-to-end RFP and bid response process in partnership with operations, finance, pricing, and subject matter experts.
  • Serve as an executive relationship manager for key clients during contract renewal cycles.
  • Identify and mitigate account risks while developing proactive retention and customer success plans.
  • Partner with regional and branch leadership to strengthen customer relationships, improve client satisfaction, and increase renewal success.
  • Lead negotiations involving contract terms, pricing strategies, service enhancements, and customer commitments.
  • Facilitate executive business reviews, quarterly business reviews (QBRs), and strategic client meetings.
  • Conduct competitive analysis and develop compelling value propositions to improve win rates during rebids.
  • Analyze renewal performance, retention metrics, profitability, labor economics, and customer health indicators to identify opportunities and risks.
  • Conduct post-award and post-loss reviews and implement best practices across the region.
  • Provide leadership and guidance to Rebid Specialists and cross-functional teams supporting client retention initiatives.
  • Drive accountability for customer retention, renewal outcomes, and contract performance throughout the region.

QUALIFICATIONS (MUST HAVE):

  • Must possess one of the following:
    • Bachelor’s degree in Business, Criminal Justice, Security Management, or related field of study with a minimum of eight (8) years of client retention experience
    • Associate’s degree in Business, Criminal Justice, Security Management, or related field of study with a minimum of ten (10) years of client retention experience
    • High school diploma or equivalent with a minimum of fifteen (15) years of client retention experience
  • Valid driver’s license if driving a company vehicle or personal vehicle while conducting business (e.g., client visits, attending networking events)
  • Minimum of four (4) years of cross-functional leadership experience
  • Strategic planning and Request for Proposal (RFP) development experience
  • Ability to lead, coordinate, and influence cross-functional teams across multiple branches
  • Proven success in client retention, contract and contract management
  • Strong consultative selling and relationship-building skills; thrive in partnering with operations and client satisfaction
  • Excellent communication and presentation skills
  • Advanced Microsoft Office Suite proficiency
  • Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently
  • Strong analytical skills for contract economics and labor modeling, wage structures, and resource planning

PREFERRED QUALIFICATIONS (NICE TO HAVE):

  • Prior experience building, coaching, or leading customer success, account management, or client retention teams.
  • Experience leading competitive bids and contract negotiations exceeding $1M+ in annual revenue.
  • Experience in the security services, facilities management, janitorial services, staffing, outsourcing, or other recurring contract service industries.
  • Experience managing enterprise or national accounts.Master's degree in Business Administration or related field.

BENEFITS:

  • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

#LI-26   


Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.


Requisition ID
2026-1667788

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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