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Client Delivery Associate Jobs in Boston, MA (NOW HIRING)

Foundation Medicine

Client Services Associate

Boston, MA · Hybrid

$42K - $53K/yr

The Client Services Representative is responsible for responding to and resolving a wide range of ... delivering high-quality, transformative diagnostic solutions in cancer and other diseases.

Guidepoint

Client Service Associate

Boston, MA · On-site

$70K/yr

By understanding each client's specific research needs and delivering targeted expert matches ... As an Associate on the Client Service team, you will play a central role in delivering that ...

Guidepoint

Client Service Associate

Boston, MA · Hybrid

$70K/yr

By understanding each client's specific research needs and delivering targeted expert matches ... As an Associate on the Client Service team, you will play a central role in delivering that ...

Guidepoint

Client Service Associate

Boston, MA · On-site

$70K/yr

By understanding each client's specific research needs and delivering targeted expert matches ... As an Associate on the Client Service team, you will play a central role in delivering that ...

Pathstone

Client Service Associate

Boston, MA · On-site

$70K - $85K/yr

The Associate will implement client service strategies, foster client relationships, ensure ... Service Delivery: * Ensure high-quality service delivery across all client touchpoints. * Process ...

Pathstone

Client Service Associate

Boston, MA · On-site

$70K - $85K/yr

The Associate will implement client service strategies, foster client relationships, ensure ... Service Delivery: * Ensure high-quality service delivery across all client touchpoints. * Process ...

Pathstone

Client Service Associate

Boston, MA · On-site

$70K - $85K/yr

The Associate will implement client service strategies, foster client relationships, ensure ... Service Delivery: * Ensure high-quality service delivery across all client touchpoints. * Process ...

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Client Delivery Associate information

See Boston, MA salary details

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How much do client delivery associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for client delivery associate in Boston, MA is $19.37, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $20.62 per hour, depending on experience, location, and employer.

What does a client delivery associate do?

A client delivery associate is responsible for ensuring the timely and accurate delivery of services or products to clients. They coordinate between internal teams and clients, manage schedules, and address any issues that arise to maintain customer satisfaction. Strong communication skills and familiarity with delivery management tools are often required.
What are the most commonly searched types of Client Delivery jobs in Boston, MA? The most popular types of Client Delivery jobs in Boston, MA are:
Client Delivery Associate jobs near you
Infographic showing various Client Delivery Associate job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 33% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $40,280 per year, or $19.4 per hour.

Client Services Associate

Foundation Medicine

Boston, MA • Hybrid

$42K - $53K/yr

Full-time

Re-posted yesterday

Job description

About the Job:

The Client Services Representative is responsible for responding to and resolving a wide range of client inquiries and requests as well as acting as a liaison between departments within FMI, and between FMI and its partners, customers and the patient. The incumbent operates in a supportive function within the fast-paced Client Services department

Key Responsibilities:

  • Provide education, guidance, and support to customers and patients regarding Foundation Medicine's products and services.
  • Provide a supportive link between external customers and internal operations, while demonstrating a positive and professional image through communication via phone and e-mail.
  • Successfully manage high volumes of client-facing interactions and establish strong rapport with physicians, medical/lab staff, and patients via phone and e-mail communication.
  • Use problem solving skills to create and offer solutions to customer issues of varied complexity.
  • Ensure the successful and secure transmission of Foundation Medicine patient reports and other testing status updates.
  • Document all communication and maintain appropriate records.
  • Assist in sample procurement and supply ordering.
  • Assist in entering new test requests into the system.
  • Review and update test requests with ambiguous patient information.
  • Maintain and update database of patient information.
  • Notify appropriate internal management of client issues and complaints.
  • Meet deadlines and work gracefully under pressure.
  • Other duties as assigned.
  • Comply with FMI's attendance policies

Qualifications:

Basic Qualifications:

  • High School Diploma or General Education Degree (GED)
  • 2+ years of experience in a role where service skill sets are required

Preferred Qualifications:

  • General knowledge of Microsoft Office; computer proficiency, strong data entry and typing skills
  • Demonstrated experience with:
    • Understanding and communicating scientific or technical information
    • Working well under pressure while maintaining a professional demeanor
    • Working with phone-based support or in a call center environment
    • Prioritizing and following up on assigned tasks while working in a fast-paced environment
    • Communicating effectively and following written and verbal instructions
    • Working in an open office environment
  • Demonstrated: 
    • Willingness to learn and understand complexity of industry and business
    • Ability to adapt to changing procedures, policies and work environment
    • Attention to detail and organizational skills 
    • Excellent verbal and written communication skills
  • Understanding of HIPAA and the importance of patient data privacy
  • Commitment to reflect FMI's values: Integrity, Courage, and Passion

The expected salary range for this position based on the primary location of Boston, MA is $42,800 - $53,500 per year. The salary range is commensurate with Foundation Medicine's compensation practice and considers factors including, but not limited to, education, training, experience, external market conditions, criticality of role, and internal equity. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for Foundation Medicine's benefits.

#LI-Hybrid

Foundation Medicine, Inc. (FMI) is a global, patient-focused precision medicine company delivering high-quality, transformative diagnostic solutions in cancer and other diseases.

Foundation Medicine is proud to be an Equal Opportunity and Affirmative Action employer and considers all qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin.  Further, qualified applicants will not be discriminated against on the basis of disability or protected veteran status.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.  See also FMI's EEO Statement and EEO is the Law and Supplement.  If you have a disability or special need that requires accommodation, please let us know by completing this form.  (EOE/AAP Employer)

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