ZipRecruiter

Log In

1

Client Communications Manager Jobs in Tennessee (NOW HIRING)

Image Hotel Management

Sales Coordinator

Mount Juliet, TN · On-site

$17.75 - $24.25/hr

This role helps drive revenue by coordinating client communications, managing group bookings, preparing proposals and contracts, and supporting the operations team in daily operations. They will also ...

CGI Inc.

Software Project Manager

Nashville, TN · On-site

... manage client communications and engagement • Develop and deliver UAT planning, user training, and documentation to drive successful adoption of technology • Drive the on-time delivery of the ...

Alphabe Insight Inc

Communications Specialist

Nashville, TN · On-site

$54K - $59K/yr

Prepare, review, and coordinate professional written communications. * Assist with client, partner ... Ability to manage multiple responsibilities in a fast-paced environment. * Collaborative mindset ...

previous pagenext page

Showing results 21-40

All JobsClient Communications JobsClient Communications Manager JobsClient Communications Manager Jobs in Tennessee

Client Communications Manager information

What does a client communications manager do?

A Client Communications Manager is responsible for overseeing and coordinating all communications between a company and its clients. This role involves developing communication strategies, managing client relationships, and ensuring that information is delivered clearly and effectively. They often handle client inquiries, resolve issues, and work closely with other departments to maintain high client satisfaction. Their goal is to foster strong, long-term relationships with clients and support the company’s brand and reputation.

What are the key skills and qualifications needed to thrive as a client communications manager?

To thrive as a Client Communications Manager, you need strong written and verbal communication abilities, project management experience, and typically a degree in communications, marketing, or a related field. Familiarity with CRM software, digital communication platforms, and analytics tools is commonly required. Relationship-building, active listening, and problem-solving are standout soft skills for this role. These skills ensure effective client engagement, accurate messaging, and the ability to resolve issues, all of which are crucial for maintaining client satisfaction and business success.

How does a client communications manager typically collaborate with other departments to ensure consistent messaging?

A Client Communications Manager works closely with marketing, sales, and customer service teams to develop and maintain unified messaging across all client touchpoints. This collaboration ensures that all client-facing materials and communications reflect the company's brand and objectives. Regular meetings, shared project management tools, and coordinated strategy sessions are common practices to align efforts and avoid miscommunication. Strong interpersonal skills and a proactive approach are essential for facilitating effective cross-departmental communication.

What is the difference between Client Communications Manager vs Customer Service Manager?

AspectClient Communications ManagerCustomer Service Manager
Primary FocusManaging communication strategies with clientsOverseeing customer support and service quality
Required SkillsCommunication, PR, client relationship managementCustomer support, problem-solving, team leadership
Work EnvironmentCorporate, client-facing, marketing or PR teams

While both roles involve client interaction, the Client Communications Manager focuses on strategic communication and maintaining client relationships, often in marketing or PR contexts. The Customer Service Manager emphasizes direct support and resolving customer issues. Understanding these differences helps in choosing the right career path or job search focus.

Client Communications Manager jobs near you

Bank Call Center / Client Services Representative I

SmartBank

Sevierville, TN • On-site

$13 - $17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence.
About Us
SmartBank is rooted in our core values: Acting with Integrity, Being Enthusiastic, Creating Positivity, Demonstrating Accountability, and Embracing Change. Our team lives and breathes these values to fulfill our core purpose: creating "WOW" experiences for our clients.
For more than 19 years, SmartBank has been serving communities across Tennessee, Alabama, and Florida, building meaningful relationships through exceptional service and innovative banking solutions. We empower our associates to make a difference for our clients, support one another, and actively engage in the communities we serve. That's the SmartBank way.
Position Overview
As a Client Service Representative I, you'll be at the heart of delivering an exceptional banking experience. Serving as one of the first points of contact for our clients, you'll assist with a variety of banking needs through phone, chat, email, and digital banking channels.
This role is ideal for someone who enjoys helping others, solving problems, building relationships, and creating positive experiences with every interaction. If you're passionate about customer service, enjoy working in a team environment, and thrive in a fast-paced setting, we'd love to meet you.
What You'll Do
Deliver Exceptional Client Service
  • Serve as a trusted resource for clients through phone, chat, email, and online banking channels
  • Build relationships by identifying client needs and recommending appropriate SmartBank products and services
  • Resolve client inquiries accurately and efficiently while delivering a "WOW" experience
  • Serve as a key point of contact for client communications across multiple departments

Support Personal & Business Banking Clients
  • Assist clients with account maintenance and servicing requests
  • Answer questions regarding account balances, transactions, rates, and account types
  • Process stop payments, disputes, check orders, and phone transfers
  • Open savings accounts for existing clients via phone
  • Research and resolve account-related inquiries

Provide Debit Card & Digital Banking Support
  • Order and maintain debit cards
  • Assist with fraud alerts, travel notifications, and transaction concerns
  • Process debit card limit increase requests
  • Support online banking enrollment, password resets, and account access
  • Assist clients with Bill Pay, External Transfers, Zelle, and other digital banking services
  • Help clients navigate and utilize SmartBank's online and mobile banking platforms

Support Mortgage, Treasury & Private Banking Services
  • Provide Tier I support for mortgage servicing inquiries
  • Assist with statement requests, escrow questions, and payment inquiries
  • Support Treasury Management clients with password resets and basic technical troubleshooting
  • Serve Private Banking clients when their Private Banker is unavailable
  • Collaborate with internal business partners to ensure seamless client service

Contribute to Operational Excellence
  • Maintain accurate client information and account documentation
  • Process requests and provide support through interdepartmental ticketing systems
  • Assist with client communications during mergers and acquisitions
  • Ensure compliance with all banking regulations, policies, and procedures
  • Support team goals and special projects as assigned

What You'll Bring
Required Qualifications
  • High school diploma or equivalent
  • Strong verbal and written communication skills
  • Excellent customer service and relationship-building abilities
  • Detail-oriented with strong organizational skills
  • Ability to work effectively in a collaborative team environment
  • Strong problem-solving skills and sound judgment
  • Positive attitude and commitment to delivering outstanding service
  • Proficiency in Microsoft Office applications and general computer systems
  • Ability to type at least 40 words per minute

Preferred Qualifications
  • Minimum one year of banking experience
  • Call center or client contact center experience
  • Sales or relationship-building experience
  • Familiarity with digital banking products and services

Why Join SmartBank?
We believe in taking care of our people so they can take care of our clients.
Benefits & Perks Include:
  • Competitive base salary + performance incentives
  • Comprehensive health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off, holidays, and volunteer time
  • Career growth and leadership development opportunities
  • A values-driven, people-first culture
  • Opportunities to make a meaningful impact in your local community

Apply Today
If you're passionate about helping people, enjoy solving problems, and want to be part of a team committed to delivering exceptional client experiences, we encourage you to apply. Join SmartBank and help us create "WOW" experiences for every client, every day.

Apply