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Client Communications Manager Jobs in Tennessee (NOW HIRING)

Colliers

Client Services Coordinator

Nashville, TN · On-site

$17.75 - $23.75/hr

... client communications * Manage lease, sale, and investment transactions, including tracking ... milestones, documentation, and reporting * Coordinate communication across brokers, clients, and ...

Dream Innovation

Be Seen First

Communications Assistant

Memphis, TN · On-site

$1.2K - $1.6K/wk

Present accurate information about represented products, services, promotions, and client campaigns ... Be organized and capable of managing multiple responsibilities * Feel comfortable speaking with ...

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Colliers

Client Services Coordinator

Nashville, TN · On-site

$17.75 - $23.75/hr

... client communications * Manage lease, sale, and investment transactions, including tracking ... milestones, documentation, and reporting * Coordinate communication across brokers, clients, and ...

GardaWorld

Security Account Manager

Mount Juliet, TN

$50K/yr

Step into the Dynamic Role of Security Account Manager at GardaWorld! Join our dynamic team as a ... You'll handle client issues, communicate with key contacts, and build strong relationships to ...

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GardaWorld

Security Account Manager

Mount Juliet, TN · On-site

$50K/yr

Step into the Dynamic Role of Security Account Manager at GardaWorld! Join our dynamic team as a ... You'll handle client issues, communicate with key contacts, and build strong relationships to ...

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Client Communications Manager information

What does a client communications manager do?

A Client Communications Manager is responsible for overseeing and coordinating all communications between a company and its clients. This role involves developing communication strategies, managing client relationships, and ensuring that information is delivered clearly and effectively. They often handle client inquiries, resolve issues, and work closely with other departments to maintain high client satisfaction. Their goal is to foster strong, long-term relationships with clients and support the company’s brand and reputation.

What are the key skills and qualifications needed to thrive as a client communications manager?

To thrive as a Client Communications Manager, you need strong written and verbal communication abilities, project management experience, and typically a degree in communications, marketing, or a related field. Familiarity with CRM software, digital communication platforms, and analytics tools is commonly required. Relationship-building, active listening, and problem-solving are standout soft skills for this role. These skills ensure effective client engagement, accurate messaging, and the ability to resolve issues, all of which are crucial for maintaining client satisfaction and business success.

How does a client communications manager typically collaborate with other departments to ensure consistent messaging?

A Client Communications Manager works closely with marketing, sales, and customer service teams to develop and maintain unified messaging across all client touchpoints. This collaboration ensures that all client-facing materials and communications reflect the company's brand and objectives. Regular meetings, shared project management tools, and coordinated strategy sessions are common practices to align efforts and avoid miscommunication. Strong interpersonal skills and a proactive approach are essential for facilitating effective cross-departmental communication.

What is the difference between Client Communications Manager vs Customer Service Manager?

AspectClient Communications ManagerCustomer Service Manager
Primary FocusManaging communication strategies with clientsOverseeing customer support and service quality
Required SkillsCommunication, PR, client relationship managementCustomer support, problem-solving, team leadership
Work EnvironmentCorporate, client-facing, marketing or PR teams

While both roles involve client interaction, the Client Communications Manager focuses on strategic communication and maintaining client relationships, often in marketing or PR contexts. The Customer Service Manager emphasizes direct support and resolving customer issues. Understanding these differences helps in choosing the right career path or job search focus.

Client Communications Manager jobs near you

Communications Account Manager

Blueprint Creative Group

Nashville, TN • On-site, Remote

Part-time

Re-posted 8 days ago

Job description

About Us:
Blueprint Creative Group is a strategic communications agency supporting state, local, and federal government agencies with enterprise-wide communications, public affairs, and program management.
Position Overview:
Blueprint Creative Group is seeking a talented and strategic Communications Account Manager to support our communications and public relations contract with our client. This position serves as the primary day-to-day liaison between Blueprint and the client, partnering closely with the client's Marketing Manager to execute strategic communications initiatives, media relations, crisis communications, storytelling, and community engagement efforts.
The ideal candidate is an exceptional writer, relationship builder, and communications professional who thrives in a fast-paced environment, can manage multiple priorities simultaneously, and remains calm under pressure during high-profile or crisis situations.
This position is ideal for a communications professional with approximately 3-7 years of experience in public relations, strategic communications, media relations, or public affairs.
This is a Remote position with occasional travel to Nashville, TN as needed.
This is a part-time role, consisting of 10-15 hours monthly.
Key Responsibilities:
Client Relationship Management
  • Serve as Blueprint's primary point of contact for assigned client initiatives.
  • Build trusted relationships with client stakeholders through responsive communication and exceptional service.
  • Lead recurring client meetings and coordinate follow-up actions.
  • Ensure all client deliverables are completed accurately, on schedule, and within contract requirements.
  • Proactively identify communications opportunities and recommend strategic solutions.
Public relations & Media Relations
  • Develop media strategies that increase visibility and positive public awareness.
  • Research, develop, and pitch compelling news stories to local, regional, and national media.
  • Draft news releases, media advisories, talking points, key messages, and media statements.
  • Coordinate media interviews, press events, and reporter requests.
  • Cultivate and maintain relationships with journalists, editors, and media outlets.
  • Monitor earned media coverage and prepare regular media reports and analysis.
Strategic Communications
  • Creating engaging communications that support organizational goals.
  • Research, write, edit, and proofread newsletters, blogs, website copy, executive messaging, presentations, speeches, and other communications materials.
  • Collaborate with internal subject matter experts to ensure messaging is accurate and compelling.
  • Perform thorough fact checking and quality assurance prior to publication.
Crisis Communications
  • Respond quickly to emerging issues requiring communications support.
  • Assist in developing crisis communication plans, messaging, media statements, FAQs, and executive talking points.
  • Monitor media coverage throughout active news cycles and provide leadership with timely updates.
  • Coordinate communications support before, during, and following crisis events.
  • Exercise sound judgment when handling sensitive or confidential information.
Community Engagement
  • Identify opportunities to increase community awareness and audience engagement.
  • Recommend outreach strategies for underserved or untapped audiences.
  • Support communications campaigns promoting library programs, initiatives, and special events.
  • Assist in strengthening community partnerships through strategic communications.
Project Management
  • Manage multiple communications projects simultaneously while meeting tight deadlines.
  • Track deliverables, priorities, and timelines across multiple assignments.
  • Coordinate with internal creative teams to ensure seamless project execution.
  • Maintain organized project documentation and status updates.
Required Qualifications:
  • Must reside within 30 miles of the Nashville area
  • Bachelor's degree in Communications, Public Relations, Journalism, Marketing, English, Public Affairs, or a related field.
  • 3-7 years of professional experience in public relations, communications, media relations, or strategic communications.
  • Exceptional writing, editing, and proofreading skills.
  • Experience developing media pitches, press releases, and executive communications.
  • Experience managing client relationships and multiple concurrent projects.
  • Strong understanding of traditional, digital, and social media landscapes.
  • Excellent organizational, interpersonal, and time management skills.
  • Ability to work independently with minimal supervision.
  • Ability to prioritize competing deadlines in a fast-paced environment.
  • Ability to travel locally occasionally for client meetings, media events, and special projects.
  • Ability to work outside normal business hours during crisis communications events when necessary.
Preferred Qualifications:
  • Agency experience supporting multiple clients.
  • Experience working with government agencies, municipalities, nonprofits, educational institutions, or public sector organizations.
  • Crisis communications experience.
  • Experience using media monitoring platforms.
  • Experience preparing executive presentations and briefing materials.
  • Familiarity with AP Style.

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