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Client Communications Manager Jobs in Alabama (NOW HIRING)

WaterColor Management

Be Seen First

Client Account Manager

Decatur, AL · On-site

$12 - $30/hr

Excellent customer service and communication skills * Ability to multitask and meet deadlines ... and account management teams * Maintain organized and accurate policy and client files

PCH Hotels & Resorts

Event Manager

Mobile, AL · On-site

Develop and manage Banquet Event Orders (BEOs), room blocks, meeting space, event timelines, and client communications while maintaining accuracy throughout the planning process. * Conduct pre ...

PNC Bank

Account Manager II

Birmingham, AL · On-site

Maintaining accurate documentation related to contracts, project activities, client communications ... Manages processes outlined in the contract and partners to resolve challenges regarding ...

PCH Hotels & Resorts

Event Manager

Mobile, AL · On-site

Develop and manage Banquet Event Orders (BEOs), room blocks, meeting space, event timelines, and client communications while maintaining accuracy throughout the planning process. * Conduct pre ...

SERVPRO

Reconstruction Project Manager

Montgomery, AL

$55K - $60K/hr

Educate customers on construction process and maintain customer and client communications ... Plan, organize, and manage crews, subcontractors and material suppliers * Negotiate terms and set ...

Pop! Promos

$17.75 - $24/hr

The Client Success Coordinator supports Pop!'s inside and outside sales team in their efforts to ... Additional training or certification in customer service, CRM platforms, or business communication ...

New

PCH

Event Manager

Mobile, AL · On-site

Develop and manage Banquet Event Orders (BEOs), room blocks, meeting space, event timelines, and client communications while maintaining accuracy throughout the planning process. * Conduct pre ...

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Client Communications Manager information

What does a client communications manager do?

A Client Communications Manager is responsible for overseeing and coordinating all communications between a company and its clients. This role involves developing communication strategies, managing client relationships, and ensuring that information is delivered clearly and effectively. They often handle client inquiries, resolve issues, and work closely with other departments to maintain high client satisfaction. Their goal is to foster strong, long-term relationships with clients and support the company’s brand and reputation.

What are the key skills and qualifications needed to thrive as a client communications manager?

To thrive as a Client Communications Manager, you need strong written and verbal communication abilities, project management experience, and typically a degree in communications, marketing, or a related field. Familiarity with CRM software, digital communication platforms, and analytics tools is commonly required. Relationship-building, active listening, and problem-solving are standout soft skills for this role. These skills ensure effective client engagement, accurate messaging, and the ability to resolve issues, all of which are crucial for maintaining client satisfaction and business success.

How does a client communications manager typically collaborate with other departments to ensure consistent messaging?

A Client Communications Manager works closely with marketing, sales, and customer service teams to develop and maintain unified messaging across all client touchpoints. This collaboration ensures that all client-facing materials and communications reflect the company's brand and objectives. Regular meetings, shared project management tools, and coordinated strategy sessions are common practices to align efforts and avoid miscommunication. Strong interpersonal skills and a proactive approach are essential for facilitating effective cross-departmental communication.

What is the difference between Client Communications Manager vs Customer Service Manager?

AspectClient Communications ManagerCustomer Service Manager
Primary FocusManaging communication strategies with clientsOverseeing customer support and service quality
Required SkillsCommunication, PR, client relationship managementCustomer support, problem-solving, team leadership
Work EnvironmentCorporate, client-facing, marketing or PR teams

While both roles involve client interaction, the Client Communications Manager focuses on strategic communication and maintaining client relationships, often in marketing or PR contexts. The Customer Service Manager emphasizes direct support and resolving customer issues. Understanding these differences helps in choosing the right career path or job search focus.

What are the most commonly searched types of Client Communications jobs in Alabama?

The most popular types of Client Communications jobs in Alabama are:

What cities in Alabama are hiring for Client Communications Manager jobs?

Cities in Alabama with the most Client Communications Manager job openings:

Client Communications Manager jobs near you

Client Account Manager

WaterColor Management

Decatur, AL • On-site

$12 - $30/hr

Full-time

Vision, PTO

Posted 9 days ago

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Job description

Company Description

WaterColor Management specializes in providing Property & Casualty Insurance and Risk Management services to clients in the water and wastewater industries across the U.S. and Canada, including rural water districts, groundwater and sewer contractors, engineers, and scientists. As a Managing General Underwriter and a Lloyd’s Coverholder, WaterColor Management delivers tailored insurance solutions with expertise. The organization is committed to offering reliable, industry-specific services to address the unique needs of its clients.

We are seeking a motivated, detail-oriented professional to join our surplus lines commercial insurance office. This is a great opportunity for someone who enjoys working with numbers, is highly organized, and delivers excellent customer service. This is a non-sales position with no production quotas.

Qualifications

  • College degree preferred
  • Strong with numbers and accuracy
  • Highly organized and detail oriented
  • Excellent customer service and communication skills
  • Ability to multitask and meet deadlines
  • Insurance license preferred (or willingness to obtain)
  • Proficiency in Microsoft Office (Excel needed)

Responsibilities:

  • Assist with surplus lines policy renewals
  • Provide timely, accurate service to agents and clients
  • Support underwriting and account management teams
  • Maintain organized and accurate policy and client files
  • Communicate with carriers, agents, and internal departments

Benefits:

  • All paid federal holidays off
  • 401(k)
  • Accrued sick leave and vacation
  • Personal leave
  • Stable office environment
  • Competitive pay based on experience
  • Licensing and professional development support
  • No sales pressure or quotas

Company Description

WaterColor Management is a Surplus Lines insurance brokerage doing business 49 states and Canada.