Client Care Associate Jobs in Detroit, MI (NOW HIRING)

Ready to make a real difference in the lives of others? Join a compassionate team that values your growth, well-being, and success! At Right at Home, we're looking for dedicated team members who are passionate about person-centered care and committed to creating extraordinary care experiences for clients and families. If you’re seeking a rewarding opportunity where you can thrive both personally and professionally, we want you on our team!

We are a locally owned home care company that has an exceptional culture. We are looking for great talent who can work in a fast paced environment, who have exceptional skills in communication, organization and decision making.

We offer paid training and a competitive salary with quarterly and annual bonus potential.

The Scheduling Care Coordinator is responsible for creating extraordinary client and family experiences and ultimately manages “best in home care” care plans. As a Scheduling Care Coordinator, you play a crucial role in facilitating the efficient and effective delivery of services to our clients. You will work closely with care professionals, clients, and their families to exceed their expectations.

Key Responsibilities:

Scheduling:

• Your primary responsibility is to coordinate and schedule shifts, services, and resources to ensure a seamless and coordinated home care experience.

• Receive and manage incoming shift requests from clients and their families.

• Use our homecare software to coordinate and assign shifts based on availability, urgency, and client preferences.

• Efficiently manage calendars, ensuring optimal utilization of resources and minimizing gaps in schedules in a fast paced environment.

Care Coordination:

• Develops and maintains the client care plan, client and caregiver scheduling.
  

• Serves as a mentor to caregivers and supports their care delivery and development.
  

• Coordinate and succesfully complete new prospect assessments, care plan development, initial paperwork and new client starts. Plays an integral role in interfacing with clients and families to ensure safe, appropriate and meaningful care is being provided.

• Successfully trains and introduces care professionals during new client starts.
  

• Regularly follow up with clients to monitor progress, provide support, and make any necessary adjustments to care plans.
  

Communication and Documentation:

• Develop strong working relationships with caregivers and clients.

• Maintain accurate and up-to-date records of client information, shifts, and care plans.
  

• Facilitate communication between caregivers, clients, and their families to ensure everyone is informed about shift details and care instructions.
  

• Answer inquiries and provide information about home care services, appointment availability, and general home care procedures.
  

• Assists with recruiting, interviewing and orientations/onboarding as needed.
  

Problem Solving:

• Proactively address scheduling conflicts, cancellations, care professional call off's, no shows and rescheduling requests promptly and efficiently.
  

• Identify and resolve potential scheduling bottlenecks or issues that may impact client care.
  

• Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment.
  

Training and Support:

• Provide guidance and training to new employees or cross train team members on scheduling protocols and best practices.
  

• Assist colleagues in handling complex scheduling scenarios and resolving issues.

Requirements:

• High school diploma or equivalent, Associates or Bachelors degree preferred.
  

• Previous experience in home care administration, scheduling, or care coordination is preferred.
  

• Familiarity with home care terminology and procedures.
  

• Proficiency in using Google Workspace applications.
  

• Excellent organizational and time management skills with the ability to multitask and prioritize tasks effectively in a fast paced environment.
  

• Strong communication and interpersonal skills to interact with clients, caregivers, and support staff.
  

• Attention to detail and accuracy in managing client records and scheduling information.
  

• Empathy and compassion in dealing with clients and their families during challenging times.
  

• Ability to work independently and as part of a team in a fast-paced home care  environment.