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Client Care Associate Jobs in Rhode Island (NOW HIRING)

Miniluxe Inc

Client Services Lead

Cranston, RI · On-site

$17/hr

Nail Care. We celebrate self-care as an everyday luxury for everyone, anywhere, at any time. We are ... The Experience Associate has a passion for beauty and hospitality. The Experience Associate ...

Newport Mental Health

Case Manager

Middletown, RI · On-site

$52K - $63K/yr

Participate in daily team meetings to review client visits, concerns, and coordinate care. * Attend ... Associate's degree required; bachelor's degree preferred. Degree in Human Services field preferred ...

Bcbsri

Manager Client Implementation

Providence, RI · On-site +1

$102K - $163K/yr

We believe in equipping our associates with the knowledge and resources they need to be successful ... Our focus extends beyond providing access to high-quality, affordable, and equitable care. To ...

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Client Care Associate information

What are the key skills and qualifications needed to thrive as a client care associate?

To thrive as a Client Care Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is commonly required. Exceptional communication, patience, and problem-solving skills help you build rapport and effectively address client concerns. These competencies are essential for ensuring customer satisfaction, maintaining positive relationships, and supporting overall business success.

What is the role of a client care associate?

A client care associate is responsible for providing support and assistance to clients, addressing their inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat and may use customer relationship management (CRM) tools to track interactions and follow up on client needs.

What does a client care associate do?

A client care associate provides support to clients by addressing inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat, maintain accurate records, and may use customer relationship management (CRM) tools to track interactions and follow up as needed.

What do client care associates do?

Client care associates provide support to clients by addressing inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat, and may use customer relationship management (CRM) tools to track interactions and follow up as needed.

How does a client care associate typically collaborate with other departments to resolve client issues?

Client Care Associates often act as a bridge between clients and internal departments such as sales, technical support, and billing. When a client raises an issue, the associate gathers detailed information and coordinates with the appropriate team to find a resolution. This role requires clear communication and strong organizational skills to ensure clients receive timely updates and solutions. Collaboration is usually facilitated through regular team meetings, shared digital platforms, and direct communication channels, making teamwork a critical aspect of daily responsibilities.
What are the most commonly searched types of Client Care jobs in Rhode Island? The most popular types of Client Care jobs in Rhode Island are:
What cities in Rhode Island are hiring for Client Care Associate jobs? Cities in Rhode Island with the most Client Care Associate job openings:
Client Care Associate jobs near you
Infographic showing various Client Care Associate job openings in Rhode Island as of August 2026, with employment types broken down into 2% As Needed, 69% Full Time, 23% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Case Manager CCBHC

Care New England Health System

Providence, RI • On-site

$20.25 - $26/hr

Full-time

Re-posted yesterday

Care New England Health System rating

7.2

Company rating: 7.2 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

349th of 887 rated healthcare providers

Job description

Job Summary
This position is eligible for a $2500 retention bonus.
The Providence CenterCase Manager River Av Veterans Housing Team coordinates services for consumers to minimize stressors and to facilitate the reduction of psychiatric and substance abuse disorder symptoms. Encourage consumers to attain the highest possible levels of independence.
The Case Manager supports clients in reducing psychiatric and substance use disorder symptoms, managing stressors, and achieving the highest possible level of independence and community functioning. They deliver person-centered, recovery-oriented case management as part of a multidisciplinary team, providing in-person and community-based support that aligns with program standards. Responsibilities include conducting comprehensive assessments, developing individualized care plans, and connecting clients to housing, healthcare, education, employment, and other community resources. The role also involves ongoing monitoring, crisis intervention, and close collaboration with the client care team and
Duties & Responsibilities
  • Coordinate and deliver person-centered, recovery-oriented case management as part of a multidisciplinary team.
  • Provide services to assigned caseload of clients, ensuring service intensity meets program standards, including required in-person contacts provided in both office- and community-based settings. Also provides services to other clients in need at Center programs. (See addendum for program standards)
  • Conduct comprehensive assessments to identify client needs related to housing, education, employment, financial stability, healthcare, and community resources.
  • Develop, present and implement individualized care plans in collaboration with the care team, clients and their families as appropriate.
  • Connect clients to community resources, including social services, transportation, and financial assistance programs.
  • Provide ongoing monitoring and follow-up to ensure client needs are met and progress is achieved.
  • Work closely with the care team to align case management services with clients' mental health treatment plans.
  • Identify, assess and respond to clinical emergencies and crisis situations, including suicide risk and danger to others. Perform crisis intervention and risk management as needed, escalating to appropriate resources when indicated (Qualified Mental Health Professionals/QMHPs or Emergency Services).
  • Serve as a liaison between clients and community agencies, advocating for client needs and facilitating access to services.
  • Provide education and guidance to clients and families on navigating systems such as healthcare, education, and social services.
  • Prepare reports and documentation as required for grants, audits, and program evaluation.
  • Attend team meetings and case reviews to share updates and collaboratively address client challenges.
  • Conduct home visits, school meetings, and community outreach to support clients in their natural environments.
  • Assist clients with daily activities and life skills through modeling and providing education to promote independence. This includes medication management and budgeting as appropriate.
  • Maintain accurate, detailed, and timely records of all client interactions and services provided, including clinical documentation as required.
  • Ensure compliance with agency policies, ethical standards, and regulatory requirements.
  • Transport clients safely to appointments and activities as needed.
  • Foster cooperative relationships with staff, clients, and community partners.
  • Attend trainings and case presentations.
  • Serve on committees and participate in agency initiatives as assigned.
  • Perform other duties as assigned to support client goals and program needs.

ADDENDUM/ADDITINAL DETAILS:
  • -Ability to cover for program manager for on-call duties for fluid management of 24/7 program
  • -Obtain a growing knowledge of various VA systems through ongoing training and supervision
  • -Assist with program referrals, screenings, and move-ins
  • -Partake in case conferences with VA staff liaisons and social workers
  • -Schedule weekly to monthly office and home visits with all residents to work on case management needs and Care Plan goals
  • -Assist with hosting a weekly house meeting for resource sharing and group feedback
  • -Assist with monthly recurring safety and facilities checks at the property that include fire safety equipment, alarm drills, first aid supplies, and water temperature checks
  • -Veteran/Military knowledge preferred but not required.

Requirements
  • Associate's Degree Required, Bachelor's Degree Preferred; Field of Study: Human Services or related.
  • Experience in Human Services field preferred.
  • Must have valid driver's license, registration, current inspection sticker and insured auto.
  • Strong knowledge of community resources and systems, including housing, education, employment, and healthcare.
  • Excellent organizational, problem-solving, and time management skills.
  • Ability to build rapport and establish trust with diverse clients and community partners.
  • Cultural competence and commitment to providing equitable and inclusive services.
  • Ability to communicate effectively, both verbally and in writing, to convey information clearly and collaborate with multidisciplinary teams.
  • Proficiency in documentation and electronic record-keeping systems, including ability to document in electronic medical records.
  • Ability to travel within the community with reliable transportation.
  • Bilingual preferred. For positions designated as bilingual (Bil), proficiency in the required language is mandatory, and the language assessment must be passed no later than 30 days of starting the role.

About Us
Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation's top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.
Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

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