Client Care Associate Jobs in Nevada (NOW HIRING)

Management Track, i.e. applicants hired into this role navigate their 90 days as a Direct Care Associate to learn the foundation of the company; upon successful completion of the review period, management will meet with the employee to determine if Assistant House Manager or House Manager is the appropriate fit. However, if neither, the employee has to the option to stay on as a Direct Care Associate.

PURPOSE:

The purpose of the Manager Position with Redhead Supports is to create, cultivate, sustain, and maintain (in every aspect) the kind of programs they would entrust their loved ones to.

PHILOSOPHY:

It is imperative that Redhead Supports have highly skilled, thoroughly trained Managers. An effective and invested Manager will be the difference between average care and excellent care for the individuals with disabilities Redhead Supports supports. The Manager is not content with providing average services and as such, strives to maintain high standards of performance in all aspects of their work. The Manager must be magnificent.

The Manager is responsible for day-to-day operations of his or her assigned program (e.g., residential, supported living, supported employment, day program). Under the direction of our Management Team, the Manager administers all aspects of client care, including dietary and hygiene needs, medical needs (if applicable), financial needs (if applicable), day program, school, or work attendance, participation in enriching and educational activities both at home and in the community, and general client welfare. The Manager fulfills their responsibilities in a professional manner and places a high priority on establishing and maintaining positive working relationships with the individuals they serve, their families, and their Support Coordinators.

The Manager should understand that the safety, cultivation, and care of their clients is their first priority. No other success as a Manger will compensate for failure to cultivate the clients they have stewardship alongside of. The Manager should understand the importance of stretching the individuals they serve out of their comfort zone in order to assist the individual in growth and progression toward autonomy and independence. The Manager should understand that the ultimate goal when working with our clients is to teach them to make intelligent decisions independently and to arm them with the skills necessary to meet life's situations with confidence.The Manager should be client-centered. They should structure and prioritize their time with the clients they support based on the client's preferences, and what goals the client's team has deemed necessary to focus on. The Manager facilitates enriching, educational and exercise-oriented activities for their clients and according to their clients' choosing. The Manager perpetually seeks to offer new experiences for the client to, again, assist them in progressing toward autonomy. They do this by working hand in hand with the team and by leading by example.

Positive relationships are utterly vital to the success and quality of work rendered at Redhead Supports. The Manager is the person to exemplify the 6 Driving Values in every way and will hold each Manager to the same level of standard without exception. The more often any person associated with Redhead Supports has positive exposure/experiences with an Redhead Supports employee, the more goodwill and trust is fostered. This goodwill and trust will be a buffer in the relationship in the event that the caretaking seas get rocky and rambunctious. However, along with this tremendous responsibility comes the reality of leadership, stewardship and accountability. It's not enough just to be a Manager by title, a Manager fully accepts that the success and failure of his or her Team rests on their shoulders and at the end of the day will do everything in their power to insure that every clients needs are met, every shift is covered, every document is submitted correctly and Redhead Supports is always in compliance with its state contracts.

TOP PRIORITIES:

Ensure the health, safety, and developmental needs of every client in their charge are being met.

Establish and cultivate relationships with clients, families, Support Coordinators, Upper Management, and all other affiliated parties.

Oversee house staffing (i.e., cultivate, support, train, and provide accountability).

Assist and hold the team accountable for ensuring all client and program paperwork is continuously organized, up-to-date, accurate, and submitted prior to the established deadline.

Requirements

• Experience working with people with IDD in a residential setting is mandatory; management experience is preferred
• Knowledge and practical experience with regard to computer skills and use of office software (e.g., Microsoft Word, Excel, Google sheets, docs etc)
• Able to multi-task
• Organized and able to prioritize work and meet frequent deadlines
• Strong verbal and written communication skills
• Polite, courteous, and tactful with the public
• High moral character and good attendance record
• Aptitude for thinking outside the box and identifying creative solutions for a non-cookie cutter business
• Enthusiastic and transformative leadership skills
• Background clearance
• Reliable transportation and the ability to transport adults with disabilities

MISSION STATEMENT
WE, THE PEOPLE OF REDHEAD SUPPORTS, HUMBLY DESIRE TO MAKE A POSITIVE AND DEFINABLE DIFFERENCE IN OUR WORLD. WE INTEND TO ACCOMPLISH THIS VERY AMBITIOUS DESIRE BY USING LOVE, KINDNESS, HONESTY AND SERVICE TO OTHERS. WE WILL MAKE ALL COMPANY DECISIONS BASED ON A CHRISTIAN CONCERN FOR ALL PEOPLE. WE STRIVE TO IMPROVE AND ENHANCE THE LIVES OF EACH AND EVERY PERSON WE MEET: OUR FAMILIES, OUR EMPLOYEES, OUR CLIENTS, AND ALL OTHER HUMAN BEINGS. WE BELIEVE IT IS A PRIVILEGE AND A GIFT FROM HEAVENLY FATHER TO LIVE NOW UPON THIS BEAUTIFUL EARTH DURING THESE WONDERFUL YET CHALLENGING TIMES, IN THIS GREAT GOD-GIVEN COUNTRY. WE INTEND TO MAKE A DIFFERENCE IN THE LIVES EVERYONE WE ASSOCIATE WITH; OUR FAMILIES, OUR CLIENTS, OUR EMPLOYEES AND OUR BUSINESS ASSOCIATES AS WE DEDICATED OUR LIVES TO SERVICE IN THE VINEYARD OF OUR MAKER.