Technical Success Partner
Houston, TX · On-site
This includes managing the technical integration of our platforms with other technology services and platforms our customers use, including Clever, ClassLink, Canvas, Schoology, and Google Classroom.
Houston, TX · On-site
This includes managing the technical integration of our platforms with other technology services and platforms our customers use, including Clever, ClassLink, Canvas, Schoology, and Google Classroom.
Houston, TX · On-site
This includes managing the technical integration of our platforms with other technology services and platforms our customers use, including Clever, ClassLink, Canvas, Schoology, and Google Classroom.
$22.4K - $33.7K
1% of jobs
$33.7K - $45.1K
1% of jobs
$45.1K - $56.4K
2% of jobs
$56.4K - $67.8K
2% of jobs
$67.8K - $79.1K
7% of jobs
$88K is the 25th percentile. Wages below this are outliers.
$79.1K - $90.5K
15% of jobs
$90.5K - $101.8K
18% of jobs
The median wage is $104.1K / yr.
$101.8K - $113.2K
21% of jobs
$119.6K is the 75th percentile. Wages above this are outliers.
$113.2K - $124.5K
15% of jobs
$124.5K - $135.9K
13% of jobs
$135.9K - $147.2K
6% of jobs
$22.4K
$104.7K
$147.2K
A ClassLink job typically refers to a role at ClassLink, a company that provides cloud-based education technology solutions for single sign-on (SSO) and student data access. Employees at ClassLink may work in various areas such as software development, customer support, sales, or education technology consulting. These roles focus on improving digital learning experiences for schools and organizations. Positions may require technical expertise, knowledge of the education sector, or experience with IT infrastructure.
To excel in a ClassLink Administrator role, candidates should have strong technical troubleshooting abilities, experience with Single Sign-On (SSO) and cloud-based educational platforms, and a background in IT or computer science. Familiarity with systems such as ClassLink Management Console, Active Directory, and identity management protocols is often required. Excellent communication, attention to detail, and organizational skills help facilitate collaboration with educators and IT departments. These competencies ensure the reliable deployment and ongoing management of digital learning resources in K-12 or higher education settings.
A typical day for a ClassLink Administrator involves managing user accounts, overseeing application integrations, and troubleshooting technical issues to ensure seamless access to digital resources. You will coordinate closely with teachers, students, and IT staff to support instructional technology initiatives and respond to helpdesk tickets related to logins or access. Administrators also regularly update permissions, monitor usage analytics, and participate in training sessions to keep users informed about platform updates. This role offers exposure to both IT operations and educational technology, providing valuable experience for advancement into broader IT or EdTech leadership roles.

The Technical Success Partner is responsible for ensuring that Accelerate Learning products (STEMscopes, Math Nation, etc.) are successfully implemented at school districts across the country. This includes managing the technical integration of our platforms with other technology services and platforms our customers use, including Clever, ClassLink, Canvas, Schoology, and Google Classroom.
The Technical Success Partner will work with school districts to provide support, resources, and data integration services. They will build regional customer relationships, manage customer technical and feedback cases, resolve cases from the queue, effectively communicate implementation requirements to customers, and become an expert in the customer needs characteristic of the region. The Technical Success Partner will work cross-functionally to identify and implement opportunities to be proactive, automate, and simplify processes and workflows.
Product Knowledge: Participate in product training to build working knowledge of all products. Apply platform functionality and feature knowledge to appropriate case resolution.
System Integrations: Guide new customers through the setup/rostering/integration process to ensure a smooth transition and successful initial setup. Implement Single Sign-On (SSO) and data integration solutions for new and existing clients. Translate technical resolutions into non-technical terms during phone and video conferences with districts.
Case Resolution: Collect and resolve technical issues related to SSO and data integration using an agile resolution approach. Lead district implementations, coordinate tasks, and plan implementation timelines. Organize complex information and navigate large systems. Apply knowledge of internal and external system functionality and features to appropriate case resolution.
Relationship Building: Develop and maintain strong relationships with regional internal and external customers to foster loyalty and satisfaction. Become an expert in the customer needs characteristic of the region to provide proactive outreach, as applicable.
Collaboration: Work with other departments to ensure effective and timely resolution of all customer inquiries. Demonstrate teamwork, dedication, and a commitment to excellence in customer success.
Other duties and responsibilities as assigned.
Required Skills/Abilities/Experience:
Attributes:
Sourced by ZipRecruiter
E-learning
11 - 50 Employees
Houston, TX, US
2013