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Claims Unit Manager Jobs in Manchester, CT (NOW HIRING)

Aflac

Mgr, Claims Operations

Windsor, CT · On-site

$90K - $120K/yr

Principal Duties & Responsibilities • Manages the daily operations of the Claims business unit; manages employees and operations of the business unit at the functional level; gathers and analyzes ...

Aflac Incorporated

Mgr, Claims Operations

Windsor, CT · Remote

$90K - $120K/yr

Principal Duties & Responsibilities Manages the daily operations of the Claims business unit; manages employees and operations of the business unit at the functional level; gathers and analyzes data ...

Aflac, Incorporated

Mgr, Claims Operations

Windsor, CT · Remote

$90K - $120K/yr

Principal Duties & Responsibilities • Manages the daily operations of the Claims business unit; manages employees and operations of the business unit at the functional level; gathers and analyzes ...

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Claims Unit Manager information

See Manchester, CT salary details

$35.4K

$88.7K

$140.4K

How much do claims unit manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for claims unit manager in Manchester, CT is $88,740.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,700.00 and $106,000.00 per year, depending on experience, location, and employer.

What is a claims unit manager?

Claims Unit Managers are professionals who oversee a team of claims adjusters or examiners within an insurance company. They are responsible for managing daily operations, ensuring claims are processed accurately and efficiently, and maintaining compliance with company policies and legal regulations. Claims Unit Managers also handle escalated or complex cases, provide training and mentorship to staff, and monitor performance metrics to improve service quality. Their role is essential in ensuring fair and timely settlements for policyholders while minimizing risk for the company.

What are the key skills and qualifications needed to thrive as a claims unit manager?

To thrive as a Claims Unit Manager, you need expertise in claims processing, insurance regulations, team leadership, and typically a bachelor's degree in business, finance, or a related field. Familiarity with claims management systems, data analysis tools, and, in some cases, certifications like AIC (Associate in Claims) are highly valued. Strong communication, problem-solving, and organizational skills help foster an effective team environment and ensure high service standards. These skills and qualities are crucial to efficiently managing claims operations, minimizing risk, and ensuring regulatory compliance.

What are some common challenges faced by claims unit managers, and how can they effectively address them?

Claims Unit Managers often encounter challenges such as balancing workloads across their teams, ensuring compliance with ever-changing regulations, and maintaining high levels of customer satisfaction. To address these, it's important to implement efficient workflow systems, provide ongoing training for staff on regulatory updates, and foster a collaborative team environment. Regular communication with both team members and upper management is also key to identifying bottlenecks early and implementing solutions proactively.

What is the difference between Claims Unit Manager vs Claims Adjuster?

AspectClaims Unit ManagerClaims Adjuster
CredentialsRelevant certifications (e.g., CPCU, ARM), leadership experienceLicenses as required by state, insurance adjuster certifications
Work EnvironmentSupervisory role overseeing teams, administrative tasksField or office-based, evaluating claims and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Search & Comparison IntentManagement, leadership, team oversightClaims evaluation, settlement, investigation

The Claims Unit Manager typically oversees a team of claims adjusters, focusing on management, strategy, and administrative duties. In contrast, a Claims Adjuster directly investigates and settles claims. Both roles require insurance knowledge and certifications, but the managerial position emphasizes leadership and team coordination, while the adjuster role centers on claim assessment and resolution.

What job categories do people searching Claims Unit Manager jobs in Manchester, CT look for?

The top searched job categories for Claims Unit Manager jobs in Manchester, CT are:

What cities near Manchester, CT are hiring for Claims Unit Manager jobs?

Cities near Manchester, CT with the most Claims Unit Manager job openings:

Claims Unit Manager jobs near you

Claims Manager - Complex Claims Unit

The Hartford Financial Services Group, Inc.

Hartford, CT • On-site

Full-time

Posted 28 days ago

The Hartford rating

8.8

Company rating: 8.8 out of 10

Based on 122 frontline employees who took The Breakroom Quiz

58th of 315 rated insurance

Job description

Manager Claims - CH07AE
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
Are you ready to take on a pivotal leadership role within the Complex Claims Unit (CCU)? CCU is a highly specialized home office claim organization responsible for managing the Company's most complex, high-exposure, and long-tail liability claims. These claims often involve environmental contamination, toxic torts, asbestos, sexual molestation, and other latent bodily injury or property damage exposures, and frequently present complex coverage, liability, causation, allocation, and litigation management challenges spanning multiple years of insurance coverage.
As a Claim Manager, you will lead a team of claim professionals responsible for handling some of the Company's most significant environmental and latent bodily injury matters. You will be accountable for delivering high-quality claim outcomes, outstanding customer service, strong financial stewardship, innovative claim strategies, and the development of a diverse and highly engaged team.
Responsibilities:
  • Effectively train, coach, and develop staff to enable them to perform their jobs and achieve individual and professional goals.
  • Lead a team responsible for investigating, evaluating, negotiating, and resolving complex environmental, toxic tort, asbestos, sexual molestation, and other long-tail liability claims.
  • Provide strategic oversight and direction on coverage, liability, damages, allocation, litigation management, and settlement strategies involving high-severity exposures.
  • Drive the development and implementation of innovative claim disposition strategies and pursue timely, effective claim resolutions.
  • Monitor claim performance, financial results, reserving accuracy, settlement outcomes, and key operational metrics, identifying trends and implementing appropriate actions.
  • Evaluate and communicate emerging industry developments, litigation trends, scientific developments, regulatory activity, and jurisdictional changes that may impact environmental and latent bodily injury exposures.
  • Partner closely with Coverage Counsel, Operations, Reinsurance, Underwriting, Actuarial, Product, Risk Control, brokers, agents, outside counsel, consultants, and senior leadership.
  • Oversee litigation strategy, including management of outside counsel, experts, consultants, and vendor partners.
  • Ensure consistent, high-quality claim handling and exceptional customer service across the team.
  • Build and maintain a high-performing, diverse, and inclusive team where individual strengths and perspectives are valued.
  • Promote continuous improvement by identifying opportunities to enhance claim handling practices, operational effectiveness, and technological capabilities, including the use of data analytics and AI-enabled tools.

Qualifications:
  • Bachelor's degree preferred; advanced degree or other relevant professional designation, including JD, CPCU, AIC, ARM, are a plus.
  • Minimum of 7 years of casualty claim experience within a property and casualty claim organization.
  • Significant experience handling environmental, toxic tort, asbestos, sexual molestation, latent bodily injury, or other complex long-tail liability claims.
  • Strong understanding of complex insurance coverage issues, including occurrence-based liability coverage, allocation, trigger theories, long-tail exposures, bankruptcy trust considerations, and multi-year claim analysis.
  • Demonstrated ability to evaluate liability, coverage, damages, and litigation risks and develop effective claim resolution strategies.
  • Superior negotiation, communication, presentation, and interpersonal skills.
  • Prior management experience, including direct leadership, employee development, mentoring, or project leadership responsibilities.
  • Ability to influence and collaborate effectively across business functions and with senior stakeholders.
  • Proven ability to coach technical claim professionals and provide strategic recommendations to management.
  • Strong analytical, critical thinking, and decision-making skills.
  • Experience managing high-severity litigation and coordinating with outside counsel, experts, consultants, and other stakeholders.
  • Ability to prioritize competing demands and effectively manage workload in a fast-paced environment.
  • Demonstrated commitment to customer service, employee engagement, diversity and inclusion, and continuous improvement.
  • Strong technical acumen and proficiency with Microsoft Office applications and AI-enabled technologies, including Microsoft Copilot, with the ability to quickly learn and leverage new systems and tools.

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$112,000 - $168,000
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us | Our Culture | What It's Like to Work Here | Perks & Benefits

What The Hartford employees say

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About Hartford

Sourced by ZipRecruiter

Hartford Financial Services Group, widely recognized as The Hartford, is a renowned company based in Hartford, CT, US. Established in 1810, it has evolved into an industry leader in the insurance and financial services sector, proudly serving more than one million businesses in the US. The Hartford is committed to offering a gamut of insurance products that include homeowners, automobile, and business insurance as well as employee benefits and mutual funds. The company’s core values revolve around customer-focused innovations, diversity and inclusion, and ethical dealings that have earned them a customer-centric reputation. This shapes their mission which revolves around aiding their clients to overcome unforeseen obstacles and enhancing their wealth over time. Among the company's noted accomplishments is being consistently listed among the World's Most Ethical Companies, a testament to their unwavering commitment towards responsible business practices.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Hartford, CT, US

Year founded

1810

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