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Claims Technical Assistant Jobs in Indiana (NOW HIRING)

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Claims Examiner

Indianapolis, IN · On-site

$20/hr

... warrants * Assist claimants and employers in filing appeal forms for protested claims * Provide ... Ability to interpret and apply technical manuals, memos, and written guidelines regarding ...

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Claims Examiner

Indianapolis, IN · On-site

... technical guidelines and communicate complex regulations clearly. The position requires ... Conduct investigations involving stolen, lost, destroyed, or forged benefit warrants. * Assist ...

The MJ Companies

Claims Consultant

Carmel, IN · On-site

ESSENTIAL FUNCTIONS/RESPONSIBILITIES + Assist client with claim reporting by establishing best ... TECHNICAL FUNCTIONS + Proficient in the use of Microsoft Office Products: Excel, Word, Outlook ...

The MJ Companies

Claims Consultant

Carmel, IN · On-site

ESSENTIAL FUNCTIONS/RESPONSIBILITIES + Assist client with claim reporting by establishing best ... TECHNICAL FUNCTIONS + Proficient in the use of Microsoft Office Products: Excel, Word, Outlook ...

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Claims Specialist

Fort Wayne, IN · On-site

$20/hr

... technical guidelines, communicate effectively, and organize a heavy workload efficiently ... warrants * Assist claimants and employers in filing appeal forms for protested claims * Provide ...

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Claims Specialist

Kokomo, IN · On-site

$22/hr

... warrants * Assist claimants and employers in filing appeal forms for protested claims * Provide ... Ability to interpret and apply technical manuals, memos, and written guidelines regarding ...

Liberty Mutual

Senior Claims Specialist

Indianapolis, IN

$22.25 - $30.50/hr

The Senior Claims Specialist may also assist the Claims Team Manager with assigning new claims to team members, providing technical directions, and monitoring caseloads. You will be required to go ...

AIG

Claims Adjuster, Warranty

Jeffersonville, IN · On-site

... consistent technical excellence and showcasing our service differentiation to create an ... Be familiar with state statues concerning claims practices. * Assist in training of other claims ...

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Claims Technical Assistant information

See Indiana salary details

$18.1K

$42.1K

$72.8K

How much do claims technical assistant jobs pay per year?

As of Sep 9, 2026, the average yearly pay for claims technical assistant in Indiana is $42,123.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $41,900.00 per year, depending on experience, location, and employer.

What is a claims technical assistant?

Claims Technical Assistants are professionals who support claims departments in insurance companies by handling administrative and technical tasks. Their responsibilities often include processing claim forms, maintaining records, verifying data, and assisting claims adjusters or examiners with documentation and communication. They play a key role in ensuring the claims process runs smoothly, efficiently, and in compliance with company policies and regulatory requirements. Claims Technical Assistants may also interact with customers, agents, and other stakeholders to gather information or provide updates on claim status.

What are the key skills and qualifications needed to thrive as a claims technical assistant?

To thrive as a Claims Technical Assistant, you need strong attention to detail, organizational skills, and a basic understanding of insurance processes, often supported by a high school diploma or some college coursework. Familiarity with claims management software, Microsoft Office Suite, and document processing systems is typically required. Excellent communication, teamwork, and problem-solving abilities help you efficiently support adjusters and interact with clients. These skills and qualities are crucial for ensuring accurate claims processing, timely support, and effective collaboration within insurance teams.

What are some typical challenges faced by claims technical assistants, and how can they be effectively managed?

Claims Technical Assistants often encounter challenges such as managing a high volume of documentation, meeting tight deadlines, and ensuring accuracy in claim processing. Staying organized and utilizing digital tools for workflow management can help address these challenges. Additionally, maintaining clear communication with claims adjusters and other team members is essential for resolving issues quickly and delivering quality service. Proactively seeking feedback and ongoing training can further enhance efficiency and job performance.

What is the difference between Claims Technical Assistant vs Claims Adjuster?

AspectClaims Technical AssistantClaims Adjuster
CredentialsTypically requires a high school diploma or associate degree; certifications like CPCU or ARM are a plusRequires similar credentials; often holds adjuster licenses and relevant certifications
Work EnvironmentOffice-based, supporting claims processing and technical analysisField or office-based, investigating claims and assessing damages
Employer & IndustryInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Primary FocusSupporting claims processing, verifying policy details, technical documentationEvaluating damages, determining claim validity, negotiating settlements

While both roles work within the insurance industry, Claims Technical Assistants primarily support claims processing through technical and administrative tasks, whereas Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers identify the right career path within the insurance sector.

Is claims processing a stressful job?

Claims processing as a Claims Technical Assistant can be stressful due to the need for accuracy, attention to detail, and meeting deadlines. The role often involves handling complex cases and communicating with clients, which can contribute to work-related pressure, especially during high-volume periods or when resolving disputes.

What cities in Indiana are hiring for Claims Technical Assistant jobs?

Cities in Indiana with the most Claims Technical Assistant job openings:

Claims Technical Assistant jobs near you

Sr Claims Adjuster - Casualty

Fort Wayne, IN • On-site

Brotherhood Mutual
Insurance Services • 201 - 500 employees
Learn more about Brotherhood Mutualexternal

Full-time

Re-posted 28 days ago

Brotherhood Mutual rating

7.3

Company rating: 7.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

241st of 315 rated insurance

Job description

Job Title: Sr Claims Adjuster - Casualty
FLSA Status: Exempt
Job Family: Claims
Department: Casualty Claims
Location: Corporate Office (Fort Wayne, IN)
JOB SUMMARY
Responsible for effectively analyzing and resolving assigned serious/complex claims consistent with
claims department standards and company objectives.
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
  • Resolve primarily serious/complex, (including but not limited to claims involving unusual damage
    or coverage issues or need to involve expert analysis or that require early recognition of
    policyholder concerns), claims within established settlement authority in a prompt, fair and
    equitable manner. Identify and investigate coverage, damage, and reserve adequacy on assigned
    claims.
  • Apply statutes, common law, and other applicable legal and regulatory concepts for the effective,
    efficient and equitable resolution of assigned claims.
  • Achieves established claim file audit objectives.
  • Communicate with policyholders, agents, claimants, attorneys, medical providers and other
    persons as needed and direct independent adjusters, appraisers and other support service
    providers to ensure effective, efficient, and equitable claims resolution.
  • Acquire, record and maintain all essential file documentation in accordance with established
    guidelines.
  • Provide timely status reports regarding assigned claims to department management and others.
  • Identify and pursue appropriate cost containment, loss mitigation and subrogation recovery
    opportunities.
  • Participate and provide input in departmental meetings or interdepartmental meetings, projects or
    processes that relate to the claims function.
  • Travel as needed to attend training programs, conferences, mediations/other legal proceedings,
    and to conduct investigation relating to claims resolution.
  • Further the attainment of overall department objectives by assisting other claims personnel as
    needed.
  • Participate as needed in the orientation or training of new department personnel.
  • Assist in the setting of initial reserves as needed.
  • Complete other projects as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform
each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
  • Must be able to effectively communicate with others (both oral and written). Must be able to
    communicate complex coverage and legal concepts in both an oral and written format.
  • Must be able to make independent decisions.
  • Must have strong organizational and interpersonal skills.
  • Must have the ability to handle confrontational situations in a productive manner. Must possess
    strong negotiation skills and utilize them in the resolution of serious/complex claims.
  • Must have a thorough understanding of all issues related to claims. Must have a thorough
    understanding of coverage.
  • Must be able to access, input and retrieve information from a computer. Must have a thorough
    understanding of all automated claims department processing systems and workflows.
  • Must be able to train others on claims department policies, procedures and systems.
  • Should be able to sit for prolonged periods of time. Should have the ability to inspect losses by
    walking, lifting, climbing or bending.
  • Effectively interface with external contacts, Brotherhood employees, managers, and department
    staff members.

EDUCATION AND/OR EXPERIENCE
List Degree Requirement, Years' Experience, and Certifications
  • Bachelor's degree required.
  • Must be able to take and pass mandatory adjuster licensing requirements.
  • Must have five or more years of claim technical experience.
  • CPCU designation strongly desired.
  • Seven years or more of Brotherhood Mutual claims technical experience is desired.

Terms and Conditions
This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Because the company's niche is the church and related ministries market, and because effective service requires a thorough understanding of this market, persons in this position must be familiar with church operations and must conduct themselves in a manner that will neither alienate nor offend persons within this target niche.
Brotherhood Mutual Insurance Company reserves the right to modify, interpret, or apply this position description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The
employment relationship remains "at-will".
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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