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Claims Support Assistant Jobs in Alabama (NOW HIRING)

Long's Human Resource Services

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Customer Care Representative

Fairhope, AL · On-site

$16/hr

Maintain organized customer and claims records Team Support * Assist with training new customer service representatives as needed * Work closely with team members to maintain a high level of customer ...

Baldwin

Claims Specialist

Birmingham, AL · On-site

Additionally, they will assist in the development and creation of underwriting review submissions ... Supply the highest quality support to customers through effective communication, diligence ...

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Claims Support Assistant information

What does a claims support assistant do?

A Claims Support Assistant provides administrative and clerical support to claims adjusters or specialists in insurance companies. Their duties typically include processing claim forms, maintaining records, handling correspondence, and assisting customers with basic inquiries. They play an essential role in ensuring that claims are handled efficiently and accurately by organizing documentation, scheduling appointments, and updating databases. This position requires strong organizational skills, attention to detail, and good communication abilities.

What are the key skills and qualifications needed to thrive as a claims support assistant, and why are they important?

To thrive as a Claims Support Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance claims processes, usually supported by a high school diploma or equivalent. Familiarity with claims management software, Microsoft Office Suite, and document management systems is typically required. Excellent communication, time management, and problem-solving abilities help you effectively interact with clients and team members. These skills ensure accurate claims processing, efficient workflow, and high-quality customer service, which are crucial for success in this role.

What are some typical challenges a claims support assistant may face in managing their workload, and how are they addressed?

Claims Support Assistants often handle a high volume of documentation and must ensure accuracy and compliance with company and regulatory standards. Balancing multiple claims, prioritizing urgent requests, and maintaining clear communication with adjusters and clients can be challenging. Many organizations provide structured workflows, digital tools, and regular team check-ins to help manage these demands efficiently. Support and training are also typically available to help new team members adapt and stay organized.

What is the difference between Claims Support Assistant vs Claims Processor?

AspectClaims Support AssistantClaims Processor
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in insurance or customer serviceHigh school diploma; certifications in insurance claims processing are common
Work EnvironmentOffice setting, interacting with customers and support teamsOffice or claims department, reviewing and processing claims
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, claims departments
Common Search & ComparisonOften compared for entry-level roles assisting claims teamsCompared for roles focused on processing and evaluating claims

The Claims Support Assistant typically provides administrative and customer support within the claims process, assisting claimants and team members. In contrast, a Claims Processor actively reviews, evaluates, and processes insurance claims. While both roles require similar credentials and work in the same industry environment, their responsibilities differ, with the Claims Processor handling more technical claim evaluation tasks.

Is claims processing a stressful job?

Claims Support Assistants often find claims processing to be a demanding role due to tight deadlines, detailed documentation, and the need for accuracy. The job requires strong organizational skills and the ability to handle sensitive information, which can contribute to stress levels, especially during high workload periods or complex claims cases.

What is a claims support assistant?

A claims support assistant is a professional who helps process and manage insurance claims by gathering information, verifying details, and supporting claim adjusters. They often use claims management software and require strong organizational and communication skills to ensure efficient claim handling.

What is the role of a claims support assistant?

A claims support assistant helps process insurance claims by gathering documentation, verifying information, and communicating with clients and adjusters. They often use claim management software and require strong organizational and communication skills to ensure accurate and efficient claim handling.

What cities in Alabama are hiring for Claims Support Assistant jobs?

Cities in Alabama with the most Claims Support Assistant job openings:

Infographic showing various Claims Support Assistant job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Care Representative

Fairhope, AL • On-site

Long's Human Resource Services
51 - 200 employees
Learn more about Long's Human Resource Servicesexternal

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

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Job description

Customer Care Representative

Fairhope, AL | Temp-to-Perm | Full-Time
Monday-Friday | 9:00 AM-6:00 PM

Pay

  • $16.00/hr
  • $17.00/hr for bilingual English/Spanish candidates

Long’s Human Resource Services is seeking a Customer Care Representative for a busy customer service and claims support team in Fairhope, AL.

This is a great opportunity for someone who enjoys helping people, stays organized in a fast-paced environment, and brings strong attention to detail.

The role combines customer service, claims support, order entry, invoicing, and administrative work, with occasional responsibility for helping train new customer service representatives.

Key Responsibilities

Customer Service

  • Handle incoming customer service calls
  • Answer customer questions and maintain strong product knowledge
  • Assist with escalated customer service issues
  • Provide professional, helpful support throughout each interaction

Claims & Administrative Support

  • Process customer claims
  • Handle order entry and invoicing
  • Perform accurate data entry and documentation
  • Maintain organized customer and claims records

Team Support

  • Assist with training new customer service representatives as needed
  • Work closely with team members to maintain a high level of customer support
  • Contribute to a dependable, professional team environment

Qualifications

  • Previous customer service experience required
  • Strong phone and communication skills
  • Good computer and data entry skills
  • 10-key experience preferred
  • Strong attention to detail and organizational skills
  • Dependable attendance and professional demeanor
  • Self-motivated and team-oriented
  • Claims handling experience preferred
  • Bilingual English/Spanish is a plus

Why Consider This Opportunity?

This position offers a consistent weekday schedule, stable office environment, and long-term potential with an established company.

Apply today!

Company Description

About Long's Human Resource Services

At Long’s, our people are our greatest asset. We’ve been serving Mobile and Baldwin Counties – and the entire Gulf Coast area – since 1948. With this experience, we bring unparalleled knowledge of the area markets, and this knowledge translates to the best possible job fit for companies and employees.