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Claims Service Assistant Jobs in Appleton, WI (NOW HIRING)

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Claims Service Assistant information

See Appleton, WI salary details

$13

$20

$27

How much do claims service assistant jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for claims service assistant in Appleton, WI is $20.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $22.26 per hour, depending on experience, location, and employer.

What is the difference between Claims Service Assistant vs Claims Processor?

AspectClaims Service AssistantClaims Processor
Required CredentialsHigh school diploma; some roles may prefer insurance-related certificationsHigh school diploma; often requires insurance or claims processing certifications
Work EnvironmentOffice setting, customer service interactions, administrative tasksOffice setting, reviewing claims, data entry, and processing
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, claims departments
Search & Comparison IntentUnderstanding entry-level claims support rolesDetailing claims processing duties and qualifications

The Claims Service Assistant and Claims Processor roles share similarities in work environment and required certifications, often involving office-based tasks within insurance companies. The main difference lies in their responsibilities: Claims Service Assistants focus on customer service and administrative support, while Claims Processors handle detailed claim review and data entry. Both roles are essential in the claims workflow, with the Claims Service Assistant typically serving as an entry point for support functions.

Is claims processing a stressful job?

Claims Service Assistants often find claims processing to be a demanding role due to the need for accuracy, attention to detail, and meeting deadlines. The job can involve handling complex cases and communicating with clients, which may contribute to stress levels, but proper training and organizational support can help manage workload and reduce stress.

What is a claims service assistant?

A claims service assistant supports insurance claims processing by gathering information, reviewing documents, and communicating with clients and adjusters. They often use claims management software and need strong organizational and communication skills to ensure accurate and efficient handling of claims.

What is the role of a claims service assistant?

A claims service assistant supports the claims department by processing insurance claims, verifying information, and communicating with clients and adjusters. They often use claims management software and require strong organizational and communication skills to ensure accurate and efficient claim handling.

What cities near Appleton, WI are hiring for Claims Service Assistant jobs?

Cities near Appleton, WI with the most Claims Service Assistant job openings:

Claims Service Assistant jobs near you

Pharmacy Customer Service Associate

Menasha, WI • On-site

Walgreens
Pharmaceutical and Medicine Manufacturing • 51 - 200 employees
Learn more about Walgreensexternal

Full-time

Re-posted yesterday

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,238 frontline employees who took The Breakroom Quiz

Job description

  • Models and delivers a distinctive and delightful customer experience.
  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
  • In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy.  Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services.  Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customer and recommends trade-up and/or companion items.
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.  Takes customer to OTC aisle when possible to assist in locating products.
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.  Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
  • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly,  filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.  Assists pharmacists in scheduling and maintaining work flow.
  • Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
  • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
  • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
  • Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
  • Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals.  Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.  Completes resets and revisions as directed.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).  For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
Training & Personal Development
  • Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
  • Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits.  Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

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