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Claims Service Assistant Jobs in Wisconsin (NOW HIRING)

CBCS

Claims Account Manager

Madison, WI · On-site

This role serves as the key liaison between clients and internal claims teams, ensuring service ... * Assist with contracts, renewals, and financial reconciliation, including claim costs and program ...

CNA

WI · On-site

$54K - $103K/yr

At CNA, we strive to create a culture in which people know they matter and are part of something ... of customer service. Reviews and makes recommendations regarding claim decision processes and ...

Acuity Insurance

Claims Intern

Sheboygan, WI · On-site

$19 - $24/hr

Acuity is seeking a Claims Intern to promptly investigate assigned claims to determine specifics ... This includes providing superior customer service to all involved parties, as well as obtaining ...

Accuity

Claims Intern

Sheboygan, WI · On-site

$19 - $24/hr

Acuity is seeking a Claims Intern to promptly investigate assigned claims to determine specifics ... This includes providing superior customer service to all involved parties, as well as obtaining ...

PacificSource

Claims Team Leader

Oregon, WI · On-site

Oversee and assist team in providing exceptional claims processing service to members, providers, employers, agents and other insurance companies. Includes accurate interpretation of benefit and ...

Corvel

Claims Supervisor

Waukesha, WI · On-site

$73K - $113K/yr

... service criteria are met while adhering to company policies and procedures. The WC Claims ... Ability to assist team members to develop knowledge and understanding of claims practice

Corvel

Claims Supervisor

Waukesha, WI · Remote

$73K - $113K/yr

... service criteria are met while adhering to company policies and procedures. The WC Claims ... Ability to assist team members to develop knowledge and understanding of claims practice

Sedgwick Claims Management Services Ltd

WI · On-site

$45K - $59K/yr

... service throughout the claims process. The ideal candidate will possess strong claims handling ... Support process improvement initiatives and best practices. * Assist with program growth and client ...

Berkley

Senior Claims Specialist

Appleton, WI · On-site

$80K - $100K/yr

... service. The Associate Underwriter role is a key part of this function, helping ensure renewal ... Consult with attorneys, assist in negotiation of settlement, mediations and trials (attend trials ...

Berkley

Senior Claims Specialist

Appleton, WI · On-site

$80K - $100K/yr

... service. The Associate Underwriter role is a key part of this function, helping ensure renewal ... Consult with attorneys, assist in negotiation of settlement, mediations and trials (attend trials ...

Berkley

Senior Claims Specialist

Appleton, WI · On-site

$80K - $100K/yr

... service. The Associate Underwriter role is a key part of this function, helping ensure renewal ... Consult with attorneys, assist in negotiation of settlement, mediations and trials (attend trials ...

Great American Insurance Group

$20 - $27/hr

Through our specialized insurance expertise and field-based service model, we build lasting ... * Assist with litigation support by organizing and providing required claim documentation.

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All JobsClaims Service JobsClaims Service Assistant JobsClaims Service Assistant Jobs in Wisconsin

Claims Service Assistant information

What is the difference between Claims Service Assistant vs Claims Processor?

AspectClaims Service AssistantClaims Processor
Required CredentialsHigh school diploma; some roles may prefer insurance-related certificationsHigh school diploma; often requires insurance or claims processing certifications
Work EnvironmentOffice setting, customer service interactions, administrative tasksOffice setting, reviewing claims, data entry, and processing
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, claims departments
Search & Comparison IntentUnderstanding entry-level claims support rolesDetailing claims processing duties and qualifications

The Claims Service Assistant and Claims Processor roles share similarities in work environment and required certifications, often involving office-based tasks within insurance companies. The main difference lies in their responsibilities: Claims Service Assistants focus on customer service and administrative support, while Claims Processors handle detailed claim review and data entry. Both roles are essential in the claims workflow, with the Claims Service Assistant typically serving as an entry point for support functions.

Is claims processing a stressful job?

Claims Service Assistants often find claims processing to be a demanding role due to the need for accuracy, attention to detail, and meeting deadlines. The job can involve handling complex cases and communicating with clients, which may contribute to stress levels, but proper training and organizational support can help manage workload and reduce stress.

What is a claims service assistant?

A claims service assistant supports insurance claims processing by gathering information, reviewing documents, and communicating with clients and adjusters. They often use claims management software and need strong organizational and communication skills to ensure accurate and efficient handling of claims.

What is the role of a claims service assistant?

A claims service assistant supports the claims department by processing insurance claims, verifying information, and communicating with clients and adjusters. They often use claims management software and require strong organizational and communication skills to ensure accurate and efficient claim handling.

What are the most commonly searched types of Claims Service jobs in Wisconsin?

The most popular types of Claims Service jobs in Wisconsin are:

What cities in Wisconsin are hiring for Claims Service Assistant jobs?

Cities in Wisconsin with the most Claims Service Assistant job openings:

Claims Service Assistant jobs near you
Infographic showing various Claims Service Assistant job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Claims Account Manager

Madison, WI • On-site

CBCS
Insurance Services • 51 - 200 employees
Learn more about CBCSexternal

Full-time

Re-posted 28 days ago

Job description

We are seeking an experienced Account Manager with strong Third-Party Administrator (TPA) or claims experience to manage client relationships and drive performance across auto liability, general liability, and/or workers' compensation programs. This role serves as the key liaison between clients and internal claims teams, ensuring service excellence, operational efficiency, and strong program outcomes throughout the lifecycle of each account.

Key Responsibilities

  • Serve as the primary point of contact for assigned accounts, managing relationships from onboarding through renewal
  • Lead client meetings, claims reviews, and stewardship sessions, presenting actionable insights on claim performance, trends, and outcomes
  • Monitor claims handling quality and TPA performance, ensuring adherence to best practices, service standards, and regulatory requirements
  • Partner with adjusters, supervisors, and leadership to resolve escalations and improve claim outcomes
  • Analyze claims data (frequency, severity, lag time, expenses) to recommend cost containment and program optimization strategies
  • Support implementation of new accounts, ensuring a smooth transition of claims handling and reporting
  • Assist with contracts, renewals, and financial reconciliation, including claim costs and program performance
  • Participate in sales presentations and finalist meetings, showcasing claims expertise and service capabilities

Qualifications & Experience

  • 3–7+ years of experience within a TPA, insurance carrier, or claims organization
  • Strong background in auto liability, general liability, and/or workers' compensation claims
  • Proven experience in a client-facing, consultative, or account management role
  • Bachelor's degree preferred
  • Industry designations such as AIC, CPCU, or similar are a plus

Skills & Expertise

  • Deep understanding of claims lifecycle, coverage, and TPA service delivery models
  • Strong analytical skills with the ability to interpret and present claims data
  • Excellent communication and presentation skills with client-facing confidence
  • Highly organized with the ability to manage multiple accounts and priorities
  • Proficient in claims systems, Microsoft Office (especially Excel/PowerPoint), and CRM tools

About Cottingham & Butler Claims Services (CBCS)

At CBCS, we sell a promise to help our clients through life's toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of "better every day" constantly pushing ourselves to be better than yesterday – that's who we are and what we believe in.

As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.