ICI is seeking a Commercial Claims Advocate to join our Wichita office. This person is responsible for taking the first report of claim, reporting the claim to the appropriate carrier, and working the claim through to resolution. The Claims Advocate serves as an advocate for the client when appropriate, and acts as a liaison between the client, claimant, and carrier adjuster ensuring every claim is handled promptly, professionally, and with the client's best interest represented throughout.
BenefitsPaid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
ResponsibilitiesTake first report of claim from clients and gather all relevant details
Report claims to the appropriate carrier promptly and accurately
Work the claim through to resolution, keeping it moving and keeping the client informed
Serve as an advocate for the client when appropriate, ensuring their interests are represented throughout the claims process
Act as liaison between the client, claimant, and carrier adjuster to facilitate clear communication and timely outcomes
Document all claim activity and correspondence within EPIC
Manage day-to-day commercial account service needs, including policy changes, renewals, and coverage reviews
Collaborate with producers and account executives to support overall client retention and satisfaction
RequirementsActive Kansas Property & Casualty insurance license (or ability to obtain within 30 days of hire)
3+ years of experience in commercial insurance account management, claims handling, or claims advocacy
Strong understanding of commercial lines coverage (property, liability, auto, workers' comp, etc.)
Excellent communication skills and a genuine commitment to client advocacy
Ability to manage multiple claims and accounts simultaneously with attention to detail
Experience with EPIC or a similar agency management system preferred
A collaborative, team-first mindset consistent with our core values: Do the Right Thing, Culture Focused, Empower Others, Growth Mindset, and Embrace Change