Claims Operations Associate Jobs in Philadelphia, PA

Insurance Operations Specialist $55,000-$70,000 annually – NJ Location

Position Overview

The Insurance Operations Specialist is responsible for administering all aspects of NMEF’s insurance program, including data entry, customer and agent communications, claims processing, certificate and policy review, and reporting. This role sits within the Insurance & Operations team and reports directly to the Director of Insurance & Operations, supporting a seamless and compliant experience for customers, vendors, brokers, and internal stakeholders.

Key Responsibilities

Customer & Agent Communications

· Answer inbound phone calls and emails from customers, agents, brokers, and NMEF employees to explain insurance requirements and assist in obtaining appropriate documentation to fulfill lease agreement obligations.

· Communicate NMEF’s equipment insurance policy coverage, including coverage terms, exclusions, fee quotes, refunds, and claims procedures, in a clear and professional manner.

· Contact customers, vendors, brokers, insurance agents, and other individuals or organizations to validate insurance claims and investigate circumstances surrounding coverage determinations.

Certificate & Policy Administration

· Review all insurance certificates and policies to determine whether coverage meets NMEF’s requirements; enter insurance information into the loan origination system or respond to customers and agents when documentation is insufficient or incomplete.

· Maintain accurate and up-to-date insurance files in accordance with company policy and regulatory requirements.

Reporting & Program Accuracy

· Generate weekly reports to verify the accuracy of customers placed on NMEF’s insurance program and produce notification letters to customers regarding placement status and obligations.

· Monitor insurance program activity for accuracy, including placement reconciliation, premium tracking, and reinsurer reporting.

Claims Processing

· Process claims for covered equipment, including initiating the claim report from customers, preparing claim packets, evaluating submissions for completeness and validity, and preparing files for management review.

· Submit claims to the insurance company, process and track vendor and insurance company payments, and monitor and maintain files in accordance with company policy.

Account Management & Documentation

· Review customer accounts in the loan origination and servicing system, including payment histories, coverage histories, charge logs, and adjustments, to deliver exceptional service across all customers.

· Document all verbal and written correspondence in the company’s systems of record, maintaining complete and audit-ready account notes.

· Perform other duties and special projects as assigned by the Director of Insurance & Operations.

Required Qualifications

Education & Experience

· High school diploma required; associate’s or bachelor’s degree in Business, Finance, or a related field preferred.

· Minimum of five (5) years of related experience in insurance operations, equipment finance, leasing, or a comparable customer-facing role.

· Prior experience in an equipment finance or commercial lending environment a plus.

Technical & Professional Competencies

· Proficiency in Microsoft Office Suite (Excel, Word, Outlook) required

· Strong detail orientation and commitment to data accuracy

· Experience with loan origination or servicing platforms preferred

· Excellent written and verbal communication skills

· P&C Insurance Producer License preferred, not required

· Ability to manage multiple priorities in a fast-paced environment

· Familiarity with insurance certificate review and claims processing

· Customer-oriented professional with strong problem-solving skills