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Claims Operations Associate Jobs in Detroit, MI (NOW HIRING)

BeneSys, Inc.

Specialty Claims Analyst (Troy, MI)

Troy, MI · Remote

$21 - $24/hr

Run checks on assigned days weekly, for SUB, Disability, Flex and Death Benefits, advise Operations ... Support Plan Manager/Associates as needed. * Regular and predictable attendance is an essential ...

BeneSys

Specialty Claims Analyst (Troy, MI)

Troy, MI · On-site

$21 - $24/hr

Run checks on assigned days weekly, for SUB, Disability, Flex and Death Benefits, advise Operations ... Support Plan Manager/Associates as needed. * Regular and predictable attendance is an essential ...

Stellantis

Legal Operations Coordinator

Auburn Hills, MI · On-site

$44K - $58K/yr

Coordinate warranty litigation claims and arbitration matters by monitoring key dates, updating ... Associate's degree (2-year) or higher; or High School Diploma/GED with 5+ years of related ...

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All JobsClaims Operations Associate JobsClaims Operations Associate Jobs in Detroit, MI

Claims Operations Associate information

See Detroit, MI salary details

$12

$19

$27

How much do claims operations associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for claims operations associate in Detroit, MI is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.11 per hour, depending on experience, location, and employer.

What is a claims operations associate?

A Claims Operations Associate is a professional who supports the processing and administration of insurance claims. They handle tasks such as reviewing claim forms, verifying information, entering data into systems, and assisting claims adjusters or examiners with documentation and communications. Their role is crucial in ensuring that claims are processed efficiently, accurately, and in compliance with company policies and regulatory requirements. Claims Operations Associates may work for insurance companies, healthcare providers, or third-party administrators.

What skills and qualifications are needed to be a claims operations associate?

To thrive as a Claims Operations Associate, you need strong analytical abilities, attention to detail, and a solid understanding of insurance processes, often supported by a bachelor's degree or relevant experience. Familiarity with claims management systems, Microsoft Office Suite, and sometimes industry certifications like AIC (Associate in Claims) are typically required. Excellent communication, organizational skills, and problem-solving abilities help you manage complex claims and collaborate effectively with internal and external stakeholders. These competencies ensure accurate, efficient claims processing and contribute to customer satisfaction and organizational compliance.

What challenges might a claims operations associate encounter in their daily work?

As a Claims Operations Associate, you may encounter challenges such as managing a high volume of claims while ensuring accuracy and compliance with regulations. Balancing timely processing with the need to investigate discrepancies or incomplete information can be demanding. Additionally, you'll often coordinate with adjusters, customers, and other departments, so strong communication and organizational skills are essential. Staying up to date with changing policies or industry standards can also be a key part of the role.

What is the difference between Claims Operations Associate vs Claims Analyst?

AspectClaims Operations AssociateClaims Analyst
CredentialsHigh school diploma or equivalent; some roles may require relevant certificationsHigh school diploma; some roles may prefer certifications like CPCU or similar
Work EnvironmentOffice setting, handling claims processing and customer interactionsOffice or remote, analyzing claims data and making decisions
Employer & IndustryInsurance companies, third-party administratorsInsurance firms, claims departments
Search & Comparison IntentUnderstanding entry-level claims roles and responsibilitiesAnalyzing claims data and decision-making processes

The Claims Operations Associate typically handles claims processing tasks, customer service, and administrative duties within an insurance setting. In contrast, a Claims Analyst focuses more on analyzing claims data, assessing risks, and making decisions based on policy details. Both roles require knowledge of insurance policies and claims procedures, but the Claims Analyst often involves more analytical skills and data interpretation.

How much do claims operations associates make in the US?

Claims operations associates in the US typically earn an average salary ranging from $40,000 to $60,000 per year, depending on experience, location, and company size. Entry-level roles may start lower, while experienced professionals or those with specialized skills can earn higher salaries. Benefits often include health insurance, paid time off, and opportunities for advancement.

Is claims processing a stressful job?

Claims processing as a Claims Operations Associate can be stressful due to the need for accuracy, attention to detail, and meeting deadlines. The role often involves handling complex cases and working under time pressure, which can contribute to job-related stress. However, workload and stress levels vary depending on the employer and individual workload management skills.

What cities near Detroit, MI are hiring for Claims Operations Associate jobs?

Cities near Detroit, MI with the most Claims Operations Associate job openings:

Claims Operations Associate jobs near you
Infographic showing various Claims Operations Associate job openings in Detroit, MI as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,942 per year, or $19.2 per hour.

Director, Claims

AAA Life Insurance Company

Livonia, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Overview
AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive.
We need an ambitious, curious leader to become the Director of Claims on the Enterprise Operations Team to help drive the biggest change in the company's history.
The Opportunity - Why Join
Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people's lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America's most trusted brands. We have embarked on a mission to double in size - Becoming one of the largest providers in the US. These facts showcase why we're the right choice:
  • On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies
  • On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA
  • On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview)
  • On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need.

Responsibilities
The Role
The Director, Claims provides strategic leadership for AAA Life's Claims organization, overseeing claims operations while driving operational excellence, digital transformation, analytics, automation, and customer experience. This leader ensures accurate, timely, empathetic, and compliant claims adjudication while leveraging technology and data to modernize operations and support enterprise growth.
The Next Phase
Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grow. If you are drawn to
an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn't just a promise, it is our driving force.
Position Responsibilities
  • Develop and execute the strategic vision for the Life Claims organization aligned to enterprise objectives.
  • Lead all aspects of life insurance claims operations ensuring timely, accurate, empathetic, and compliant adjudication.
  • Establish and monitor KPIs including turnaround time, quality, productivity, customer satisfaction, compliance, and financial outcomes.
  • Build a data-driven claims organization using dashboards, predictive analytics, executive reporting, and workforce forecasting.
  • Lead automation initiatives including workflow automation, RPA, AI-enabled document processing, intelligent routing, and digital claims capabilities.
  • Partner with Technology, Data & Analytics, Underwriting, Actuarial, Compliance, Legal, Finance, and Customer Experience teams.
  • Drive Lean continuous improvement and process redesign initiatives.
  • Oversee complex claims, litigation, appeals, fraud, and escalated customer matters.
  • Manage claims budgets, technology investments, and vendor relationships.
  • Develop high-performing leaders through coaching, succession planning, and performance management.

Core Competencies - How You Will Contribute
  • Strategic Leadership
  • Operational Excellence
  • Claims Analytics & Business Intelligence
  • Data-Driven Decision Making
  • Digital Transformation
  • Process Automation & AI Enablement
  • Regulatory & Risk Management
  • Financial Stewardship
  • Customer Experience Leadership
  • Cross-functional Collaboration
  • Talent Development
  • Continuous Improvement

Qualifications
Basic Qualifications:
  • Bachelor's degree in Business, Insurance, Finance, Risk Management or related field.
  • 10+ years of progressive life insurance claims experience.
  • 7+ years leading managers and operational teams.
  • Experience managing claims operations in a regulated insurance environment.
  • Experience developing operational dashboards, KPIs, and executive reporting.
  • Experience leading enterprise transformation or operational improvement initiatives.

Preferred Qualifications
  • Master's degree (MBA or related).
  • FLMI, ACS, AALU, ALHC or similar insurance designation.
  • Experience implementing workflow automation, RPA, AI, OCR, or intelligent document
    processing.
  • Strong experience with Power BI, Tableau, SQL, Snowflake, or comparable BI tools.
  • Lean Six Sigma certification or equivalent process improvement experience.
  • Experience with claims platform modernization and vendor management.

How You'll Work
  • Work Solution: Hybrid
  • Relocation Eligibility: Available

What We Bring to the Table
  • Hybrid work environment that promotes work-life balance
  • Comprehensive medical, dental, and vision coverage starting from your first day
  • Employer 401k match and employer contribution to a pension plan
  • Generous PTO and paid parental leave to support your family needs
  • Various associate resource groups and community involvement initiatives

Essential Job Functions
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements.
AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.

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