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Claims Operations Associate Jobs in Alexandria, KY

MSIG Holdings USA, Inc.

Claims Assistant

Cincinnati, OH · On-site

$45 - $55K/hr

Position Summary The Claims Assistant provides administrative and operational support to the Claims ... Associate's or Bachelor's degree preferred. * 1-3 years of administrative or claims support ...

MSIG Holdings Inc

Claims Assistant

Cincinnati, OH · On-site

$45 - $55K/hr

The Claims Assistant provides administrative and operational support to the Claims team, ensuring ... Associate's or Bachelor's degree preferred. * 1-3 years of administrative or claims support ...

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Claims Operations Associate information

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$12

$19

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How much do claims operations associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for claims operations associate in Alexandria, KY is $19.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $21.88 per hour, depending on experience, location, and employer.

What is a claims operations associate?

A Claims Operations Associate is a professional who supports the processing and administration of insurance claims. They handle tasks such as reviewing claim forms, verifying information, entering data into systems, and assisting claims adjusters or examiners with documentation and communications. Their role is crucial in ensuring that claims are processed efficiently, accurately, and in compliance with company policies and regulatory requirements. Claims Operations Associates may work for insurance companies, healthcare providers, or third-party administrators.

What skills and qualifications are needed to be a claims operations associate?

To thrive as a Claims Operations Associate, you need strong analytical abilities, attention to detail, and a solid understanding of insurance processes, often supported by a bachelor's degree or relevant experience. Familiarity with claims management systems, Microsoft Office Suite, and sometimes industry certifications like AIC (Associate in Claims) are typically required. Excellent communication, organizational skills, and problem-solving abilities help you manage complex claims and collaborate effectively with internal and external stakeholders. These competencies ensure accurate, efficient claims processing and contribute to customer satisfaction and organizational compliance.

What challenges might a claims operations associate encounter in their daily work?

As a Claims Operations Associate, you may encounter challenges such as managing a high volume of claims while ensuring accuracy and compliance with regulations. Balancing timely processing with the need to investigate discrepancies or incomplete information can be demanding. Additionally, you'll often coordinate with adjusters, customers, and other departments, so strong communication and organizational skills are essential. Staying up to date with changing policies or industry standards can also be a key part of the role.

What is the difference between Claims Operations Associate vs Claims Analyst?

AspectClaims Operations AssociateClaims Analyst
CredentialsHigh school diploma or equivalent; some roles may require relevant certificationsHigh school diploma; some roles may prefer certifications like CPCU or similar
Work EnvironmentOffice setting, handling claims processing and customer interactionsOffice or remote, analyzing claims data and making decisions
Employer & IndustryInsurance companies, third-party administratorsInsurance firms, claims departments
Search & Comparison IntentUnderstanding entry-level claims roles and responsibilitiesAnalyzing claims data and decision-making processes

The Claims Operations Associate typically handles claims processing tasks, customer service, and administrative duties within an insurance setting. In contrast, a Claims Analyst focuses more on analyzing claims data, assessing risks, and making decisions based on policy details. Both roles require knowledge of insurance policies and claims procedures, but the Claims Analyst often involves more analytical skills and data interpretation.

How much do claims operations associates make in the US?

Claims operations associates in the US typically earn an average salary ranging from $40,000 to $60,000 per year, depending on experience, location, and company size. Entry-level roles may start lower, while experienced professionals or those with specialized skills can earn higher salaries. Benefits often include health insurance, paid time off, and opportunities for advancement.

Is claims processing a stressful job?

Claims processing as a Claims Operations Associate can be stressful due to the need for accuracy, attention to detail, and meeting deadlines. The role often involves handling complex cases and working under time pressure, which can contribute to job-related stress. However, workload and stress levels vary depending on the employer and individual workload management skills.
Claims Operations Associate jobs near you
Infographic showing various Claims Operations Associate job openings in Alexandria, KY as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $41,405 per year, or $19.9 per hour.

Claim Product Manager

Great American Insurance Group

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Great American Insurance Group rating

8.8

Company rating: 8.8 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

57th of 310 rated insurance

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
The P&C Corporate Claims Division consists of over 100 professionals who support Great American's highly diversified P&C claims operations across the world. The functional teams within our division include Claims Practices, Claims Counsel, Claims Support Services, Claims Resolution Services and Legacy Claims.
Great American's culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in-office days are Tuesday-Thursday, with the fourth day determined by business needs.
The Corporate Claims division is seeking an Associate Technical Product Manager to serve as the business-side Product Owner for Claims technology initiatives. This role partners closely with IT and is responsible for identifying opportunities, defining solutions, prioritizing work, and delivering business value. It will include work in our core claim systems and AI solutions. The position requires strong Claims domain knowledge, business analysis skills, stakeholder management capabilities, and a passion for leveraging technology, AI, and automation to improve business outcomes.
Essential Job Functions and Responsibilities
  • Assist in developing and prioritizing the product roadmap, ensuring alignment with business goals and customer needs. May conduct market research and competitive analysis to identify opportunities and threats.
  • Collaborates with stakeholders to gather and prioritize product requirements.
  • Partners with engineering teams to translate business needs into user stories and technical specifications.
  • Aids in overseeing the product development lifecycle, from concept to launch. Works with engineering teams to ensure timely delivery of features and enhancements.
  • Serves as the primary point of contact for product-related inquiries. Assists in communicating product vision, strategy, and progress to stakeholders at all levels of the organization.
  • Advocates for the end-user by ensuring that products are intuitive, user-friendly, and meet quality standards.
  • Assists in conducting testing and gathering feedback.
  • Partners with engineering teams to support the resolution of technical challenges.
  • Assists in tracking and analyzing product performance metrics, identifying areas for improvement, and implementing changes to optimize product performance.
  • Assists in tracking and analyzing product performance metrics, identifying areas for improvement, and implementing changes to optimize product performance.
  • Performs other duties as assigned.

Qualifications:
  • Bachelor's degree in Business, Information Systems, Insurance, Risk Management, Computer Science, or related field; or equivalent work experience.
  • 3+ years of experience in Property & Casualty insurance, claims operations, product management, business analysis, process improvement, or technology delivery roles.
  • Strong verbal and written communication skills with the ability to communicate effectively with both business and technical stakeholders.
  • Ability to analyze complex business processes, identify improvement opportunities, and recommend practical solutions.
  • Demonstrated ability to influence without direct authority and build consensus across multiple stakeholder groups.
  • Strong organizational, prioritization, and problem-solving skills.

Business Unit:
Corporate Claims
Benefits:
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
*Excludes seasonal employees and interns.

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