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Claims Handler Jobs in Virginia (NOW HIRING)

Brookfield

Senior Claims Account Manager

Richmond, VA · On-site

This position reports into the VP of Program Claims who works from our San Antonio, TX office.This ... Hold TPAs and internal claim handlers accountable for timely investigation, supportable reserves ...

Acosta

Lead Event Specialist Part Time

Danville, VA · On-site

$15.50/hr

Responsibilities With Regard to Workers' Compensation Claims: You are responsible for reporting all ... Food Safety Professional Certification, Local Food handlers permit if required. Physical Demands:

Acosta

Lead Event Specialist Part Time

Sterling, VA · On-site

$17.50/hr

Responsibilities With Regard to Workers' Compensation Claims: You are responsible for reporting all ... Food Safety Professional Certification, Local Food handlers permit if required. Physical Demands:

Acosta

Lead Event Specialist Part Time

Woodbridge, VA · On-site

$16.50/hr

Responsibilities With Regard to Workers' Compensation Claims: You are responsible for reporting all ... Food Safety Professional Certification, Local Food handlers permit if required. Physical Demands:

All JobsClaims Handler JobsClaims Handler Jobs in Virginia

Claims Handler information

See Virginia salary details

$9

$17

$24

How much do claims handler jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for claims handler in Virginia is $17.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $18.61 per hour, depending on experience, location, and employer.

What does a claims handler do?

A Claims Handler is responsible for managing insurance claims from start to finish. They assess policyholder claims, gather necessary documentation, investigate the circumstances, and determine the validity and amount of the claim. Claims Handlers communicate with clients, insurance adjusters, and other stakeholders to ensure a fair and efficient resolution. Their goal is to process claims accurately and in accordance with company policies and legal requirements.

What are the key skills and qualifications needed to thrive as a claims handler, and why are they important?

To thrive as a Claims Handler, you need strong analytical skills, attention to detail, and a solid understanding of insurance policies, typically supported by a degree or equivalent experience in insurance or finance. Familiarity with claims management software, CRM systems, and regulatory compliance tools is commonly required. Excellent communication, negotiation, and problem-solving skills help you efficiently resolve claims and build trust with clients. These skills are essential to ensure accurate claims processing, minimize risk, and deliver positive customer experiences.

What are some common challenges a claims handler may face, and how can they be addressed?

Claims Handlers often encounter challenges such as managing high caseloads, dealing with complex or disputed claims, and maintaining clear communication with clients and third parties. Staying organized and prioritizing tasks is essential to handle workloads efficiently. Developing strong negotiation and problem-solving skills can help when working through disputed claims, while keeping up-to-date with industry regulations ensures compliance and accuracy. Building positive relationships with colleagues and customers also helps create a supportive work environment and improves claim resolution outcomes.

What is the difference between Claims Handler vs Claims Adjuster?

AspectClaims HandlerClaims Adjuster
CredentialsOften requires insurance-related certifications or trainingTypically requires similar certifications, such as CPCU or AIC
Work EnvironmentOffice-based, customer service focusField or office-based, investigation-oriented
Industry UsageCommon in insurance companies, brokersUsed in insurance companies, especially in property and casualty
Search & Comparison IntentPeople compare Claims Handler with Claims Adjuster for job roles and responsibilitiesSimilar roles with nuanced differences in investigation and settlement processes

Claims Handlers and Claims Adjusters both work within the insurance industry, often requiring similar certifications and working environments. While Claims Handlers primarily focus on customer service and processing claims, Claims Adjusters are more involved in investigating and assessing claims, sometimes in the field. Understanding these differences helps job seekers and employers find the right fit for their needs.

What are the most commonly searched types of Claims Handler jobs in Virginia?

The most popular types of Claims Handler jobs in Virginia are:

Claims Handler jobs near you
Infographic showing various Claims Handler job openings in Virginia as of August 2026, with employment types broken down into 1% Internship, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $37,053 per year, or $17.8 per hour.

Auto PIP - Manager Casualty Claims

The Hanover Insurance Group, Inc.

Worcester, MA • On-site

$96K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Hanover Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

166th of 311 rated insurance

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.
Our Claims team is currently seeking a Manager Casualty Claims.
This is a full-time, exempt role with a hybrid work schedule at one of our Hanover offices:
  • Itasca, IL
  • Worcester, MA
  • Richmond, VA
  • Syracuse, NY
  • Southfield, MI
  • Howell, MI
  • Grand Rapids, MI

POSITION OVERVIEW:
The Mgr Casualty Claims is responsible for the daily oversight of the claims handling team, leading employees to foster a highly engaged, high-performing workforce aligned with the organization's strategic goals. This role ensures effective front-line claims handling while demonstrating expertise in performance management, communication, decision-making, relationship building, and customer service. The manager proactively assesses current and future resource needs, providing mentorship and guidance to support continuous development and operational excellence.
IN THIS ROLE, YOU WILL:
  • Oversee the day-to-day operations of a claims handling team including the investigation and evaluation of claims.
  • Monitor and assess employee performance through spot checks (e.g., phone listening, file reviews) and data tools (e.g., Power BI, flight decks, trend analysis); provide feedback and implement improvement plans to ensure thorough and efficient investigations.
  • Develop and implement continuous improvement initiatives to enhance the quality and consistency of the investigative process.
  • Create and enforce protocols to detect and prevent fraudulent claims; review claims with potential fraud.
  • Apply technical knowledge (e.g., comparative negligence laws across all 50 states), to support employees in their investigations and evaluations. Direct day-to-day operations including tracking measures, analyzing reports, and reinforcing goals.
  • Handle escalated complaints or disputes, working to resolve issues amicably and maintain positive relationships with clients.
  • May utilize technology and talent management to increase efficiency and scalability in claims handling; analyze claims data to identify trends, areas for improvement, and opportunities for cost savings.
  • Evaluate and approve reserve and settlements outside of individual authorities.
  • Monitor and control expenses related to claim handling activities; review and approve settlement proposals prepared by claims handlers to ensure they are reasonable and justifiable.
  • Support and mentor others and demonstrate proficiency in contractual indemnification.
  • Oversee, manage, and direct litigated claims; mentor others on approach.
  • Collaborate with legal teams to ensure proper handling of litigation cases; analyze claims to identify strengths, weaknesses, and potential risks associated with litigation.
  • Manage and report on litigation outcomes to identify trends and areas for improvement.
  • Monitor and manage litigation costs to ensure they remain within budget and evaluating the financial impact of litigation on the company.
  • Ensure accurate documentation and compliance with legal requirements in litigated claims.
  • Provide guidance on the development of policies and procedures and training and development programs for claims handlers on litigation support.
  • Lead negotiation in contested claims, employing advanced negotiation strategies for optimal outcomes for claims within scope of unit, balancing indemnity and customer satisfaction.
  • Ensure compliance with all claims handling guidelines and policies.
  • Provide regular updates and reports to senior management and other departments; adapt communication styles to audience (e.g., director versus peer).

WHAT YOU NEED TO APPLY:
  • Bachelor's degree; Generally, 5-7 years related claims experience; supervisory experience preferred but not required
  • Skilled in Microsoft Office Suite (Word, Excel), claims management systems, and data analysis tools for documentation, reporting, and process optimization.
  • Ability to cultivate a high-performing team through mentoring, coaching, and fostering a positive work environment.
  • Skilled in leading negotiations with stakeholders to achieve fair outcomes while maintaining policy and financial integrity.
  • Capable of resolving complex or sensitive disputes with empathy and adherence to organizational guidelines.
  • Effective verbal and written communicator across diverse audiences and situations; able to draft factual, objective work products.
  • Proficient in developing others' negotiation, communication, and organizational skills.
  • Highly organized with the ability to manage complex projects and develop scalable organizational strategies.
  • Expert in developing empathetic customer service strategies and delivering exceptional service.
  • Recognized authority in insurance principles, policy coverage, legal liability, and jurisdictional requirements.
  • Expert in managing legal and reputational risks; ensures compliance with regulatory standards.
  • Makes informed, independent decisions within authority, evaluating risks and financial implications.
  • Understands how to align team performance with broader business goals and resource planning.

Core Capabilities:
  • Analytical Reasoning: The ability to identify problems, understand your impact, gather input and data, and develop an effective solution.
  • Customer Centricity: Makes customers/clients and their needs a primary focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customers; gains customer trust and respect; meets or exceeds customer expectations.
  • Digital Fluency: Effectively uses digital tools and technology appropriately to find, evaluate, create, and communicate information understands how to navigate digital platforms, use software applications, and leverage technology for productivity and communication purposes.
  • Persuasion and Influence: Uses appropriate interpersonal skills and techniques to gain acceptance for ideas or solutions; uses influencing strategies to gain genuine agreements; seeks to persuade rather than force solutions or impose decisions or regulations.
  • Professional Insurance Acumen: Demonstrates a deepening understanding of the insurance industry and the ability to apply specialized technical skills to address complex challenges, adapt to industry trends, and drive value for the organization.
  • Planning and Execution: Plans, prioritizes and manages resources and time effectively to achieve specific goals or deadlines.

CAREER DEVELOPMENT:
It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.
Benefits include:
  • Medical, dental, vision, life, and disability insurance
  • 401K with a company match
  • Tuition reimbursement
  • PTO
  • Company paid holidays
  • Flexible work arrangements
  • Cultural Awareness Day in support of IDE
  • On-site medical/wellness center (Worcester only)
  • Click here for the full list of Benefits

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.
Privacy Policy:
To view our privacy policy and online privacy statement, click here.
Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here
Compensation:
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

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