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Claims Concierge Jobs in Reno, NV (NOW HIRING)

Audi Reno Tahoe

Warranty Administrator

Reno, NV · On-site

... aging claims to management. * Ensure compliance with Audi warranty policies and procedures. Customer Experience & Service Support * Deliver concierge-level service to every customer, whether in ...

Audi Reno Tahoe

Warranty Administrator

Reno, NV · On-site

... aging claims to management. * Ensure compliance with Audi warranty policies and procedures. Customer Experience & Service Support * Deliver concierge-level service to every customer, whether in ...

Findlay Mazda Henderson

Warranty Administrator

Reno, NV · On-site

... aging claims to management. * Ensure compliance with Audi warranty policies and procedures. Customer Experience & Service Support * Deliver concierge-level service to every customer, whether in ...

Audi Reno Tahoe

Warranty Administrator

Reno, NV

... aging claims to management. * Ensure compliance with Audi warranty policies and procedures. Customer Experience & Service Support * Deliver concierge-level service to every customer, whether in ...

Audi Reno Tahoe

Warranty Administrator

Reno, NV · On-site

... aging claims to management. * Ensure compliance with Audi warranty policies and procedures. Customer Experience & Service Support * Deliver concierge-level service to every customer, whether in ...

Audi Reno Tahoe

Warranty Administrator

Reno, NV

... aging claims to management. * Ensure compliance with Audi warranty policies and procedures. Customer Experience & Service Support * Deliver concierge-level service to every customer, whether in ...

Audi Reno Tahoe

Warranty Administrator

Reno, NV · On-site

... aging claims to management. * Ensure compliance with Audi warranty policies and procedures. Customer Experience & Service Support * Deliver concierge-level service to every customer, whether in ...

All JobsClaims Concierge JobsClaims Concierge Jobs in Reno, NV

Claims Concierge information

See Reno, NV salary details

$33.9K

$71.9K

$118.2K

How much do claims concierge jobs pay per year?

As of Aug 6, 2026, the average yearly pay for claims concierge in Reno, NV is $71,891.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $88,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a claims concierge, and why are they important?

To thrive as a Claims Concierge, you need strong knowledge of insurance processes, claims management, and customer service principles, usually supported by experience in an insurance or client-facing role. Familiarity with claims management systems, CRM software, and standard office productivity tools is typically required. Exceptional communication, empathy, and problem-solving skills help you build trust and guide clients through complex situations. These abilities ensure a positive client experience and efficient claims resolution, which are crucial for customer satisfaction and retention.

Is claims processing a stressful job?

Claims processing is a core responsibility of claims concierge roles, involving reviewing and managing insurance claims, which can be stressful due to tight deadlines, high workload, and the need for accuracy. The job requires strong organizational skills and attention to detail to handle complex cases efficiently. Stress levels can vary based on workload, company environment, and individual coping strategies.

What is the difference between Claims Concierge vs Claims Adjuster?

AspectClaims ConciergeClaims Adjuster
CredentialsCustomer service experience, insurance knowledgeLicensing, certifications (e.g., state-specific adjuster license)
Work EnvironmentCustomer-facing, administrative, office or remoteField or office-based, investigative and assessment tasks
Employer & Industry UsageInsurance companies, brokerages, third-party administratorsInsurance carriers, claims departments, independent agencies
Search & Comparison IntentCustomer service, claims support, administrative rolesClaims investigation, settlement, assessment roles

While Claims Concierge primarily focuses on customer service and administrative support within insurance claims, Claims Adjusters are responsible for investigating and settling claims, often requiring licensing and technical expertise. Both roles are essential in the insurance industry but differ in responsibilities and credentials.

Do claims concierges make good money?

Claims concierges typically earn a median annual salary ranging from $35,000 to $50,000, depending on experience, location, and employer. They may also receive benefits such as health insurance and paid time off, with some roles offering performance bonuses. Salary levels can vary based on the complexity of claims handled and the company's size.

What is a claims concierge?

A Claims Concierge is a professional who assists clients through the insurance claims process, providing guidance, support, and personalized service to ensure a smooth and efficient resolution. They act as a liaison between the client and the insurance company, helping to gather necessary documentation, answer questions, and keep clients informed about the status of their claim. Claims Concierges aim to reduce stress and streamline the experience for individuals dealing with claims, making the process more transparent and customer-friendly.

How does a claims concierge typically collaborate with other departments during the claims process?

A Claims Concierge works closely with various departments such as adjusters, customer service, and legal teams to ensure a smooth and efficient claims experience for clients. They act as a central point of communication, coordinating information between the policyholder and internal teams, and often facilitate timely resolution by clarifying documentation requirements or addressing client concerns. This collaboration helps expedite the process and ensures that clients receive accurate updates and support throughout their claim. Strong interpersonal skills and proactive communication are key to success in this role.
What are popular job titles related to Claims Concierge jobs in Reno, NV? For Claims Concierge jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Claims Concierge jobs in Reno, NV look for? The top searched job categories for Claims Concierge jobs in Reno, NV are:
What cities near Reno, NV are hiring for Claims Concierge jobs? Cities near Reno, NV with the most Claims Concierge job openings:
Claims Concierge jobs near you
Infographic showing various Claims Concierge job openings in Reno, NV as of June 2026, with employment types broken down into 83% Full Time, 12% Part Time, and 5% Temporary. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $71,891 per year, or $34.6 per hour.

Warranty Administrator

Audi Reno Tahoe

Reno, NV • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Warranty Administrator & Customer Experience Specialist

At Audi Reno Tahoe, we don't just service vehicles—we create exceptional ownership experiences.

Our customers expect a premium level of care, attention, and expertise every time they visit, and our team takes pride in delivering exactly that. We're looking for an energetic, detail-oriented Warranty Administrator who enjoys helping people, solving problems, and being part of a fast-moving, high-performing team.

If you're someone who loves organization, thrives in a collaborative environment, and believes great customer service can turn a routine service visit into a memorable experience, we'd love to meet you.

At Audi Reno Tahoe, you'll work with one of the world's most innovative luxury automotive brands while being surrounded by teammates who genuinely care about each other and our customers.

We believe work should be rewarding, challenging, and fun. Every day brings new opportunities to learn, grow, and make an impact.

What We Offer

- Competitive Pay

- Paid Training & Professional Development

- Performance Bonuses & Incentives

- Medical, Dental & Vision Insurance

- Paid Vacation & Holidays

- 401(k)

- Supportive Team Culture

- Beautiful, Modern Dealership Environment

What You'll Do

As our Warranty Administrator & Customer Experience Specialist, you'll be an important part of the service team, helping ensure repairs are processed accurately while creating a seamless experience for every customer.

Warranty Administration
  • Process warranty claims accurately and efficiently.
  • Review, correct, and resubmit rejected claims.
  • Work closely with Technicians and Service Advisors to ensure all manufacturer requirements are satisfied.
  • Maintain organized and accurate warranty records.
  • Monitor outstanding warranty receivables and report aging claims to management.
  • Ensure compliance with Audi warranty policies and procedures.
Customer Experience & Service Support
  • Deliver concierge-level service to every customer, whether in person, by phone, or electronically.
  • Assist customers with scheduling service appointments and follow-up needs.
  • Help create a smooth, welcoming, and efficient service drive experience.
  • Resolve concerns professionally and proactively.
  • Support the service team in exceeding customer expectations at every opportunity.
  • Look for ways to improve processes and elevate the customer experience.
What We're Looking For
  • 2+ years of experience in warranty administration, automotive service, or a related dealership role.
  • Knowledge of automotive service operations and repair order processes.
  • Strong organizational skills and exceptional attention to detail.
  • Excellent communication and customer service abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Positive attitude, team-first mentality, and strong work ethic.
  • Leadership or coaching experience is a plus.
  • Ability to pass a pre-employment background check.
The Audi Reno Tahoe Difference

We're passionate about our brand, our customers, and our people. We celebrate success, support one another, and believe that great experiences start with a great team.

If you're ready to join a dealership where technology, luxury, and customer experience come together, we'd love to hear from you.

Join Audi Reno Tahoe and help redefine what service excellence looks like.

Apply