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Claims Call Center Analyst Jobs (NOW HIRING)

General Call Center | Full-Time

Call Center Representative

$16.50 - $20.50/hr

Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Accurately document interactions and process claims. * Guide customers through options to find the ...

General Call Center | Full-Time

Call Center Agent

Killeen, TX · On-site

$13.50 - $17.75/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Accurately document and process customer claims in appropriate systems. * Lead fact-finding ...

General Call Center | Full-Time

Call Center Agent

Midway, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Accurately document and process customer claims in appropriate systems. * Lead fact-finding ...

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How much do claims call center analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for claims call center analyst in the United States is $25.60, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $27.16 per hour, depending on experience, location, and employer.

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Infographic showing various Claims Call Center Analyst job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,239 per year, or $25.6 per hour.

Security Call Center Analyst

Cumberland, RI • On-site

Allied Universal
Investigation and Physical Security Services • 10K+ employees
Learn more about Allied Universalexternal

$22.85/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Allied Universal rating

5.5

Company rating: 5.5 out of 10

Based on 2,615 frontline employees who took The Breakroom Quiz

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.


Job Description

As a Security Officer Dispatch Specialist in Cumberland, RI, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As a Dispatch Security Professional in a healthcare location, you will monitor communications, coordinate responses to security-related incidents, document activity, and support personnel across the facility. Your visible presence, clear communication, and customer-focused approach will help maintain an orderly environment for patients, visitors, and staff. Join Allied Universal, where agile, reliable teams put people first, act with integrity, and deliver innovative solutions together.

Position Type: Full Time

Pay Rate: $22.85 / Hour

Job Schedule:

DayTimeTue03:00 PM - 11:30 PMWed03:00 PM - 11:30 PMThur03:00 PM - 11:30 PMFri03:00 PM - 11:30 PMSat03:00 PM - 11:30 PM

What You'll Do:

  • Provide customer service by coordinating security-related communications, site-specific procedures, and emergency response activities within a healthcare location.
  • Receive, prioritize, document, and dispatch calls for assistance, alarms, incidents, and critical situations to appropriate personnel.
  • Monitor communication systems, cameras, access-control alerts, and other security-related equipment; report irregular conditions according to site procedures.
  • Maintain clear, accurate dispatch logs and incident documentation while communicating updates to supervisors, responders, and authorized healthcare personnel.
  • Respond to incidents and critical situations in a calm, problem-solving manner, helping to support timely coordination of resources.

Minimum Requirements:

  • Possess at least 2 years of security-related experience.
  • CPR certification is preferred.
  • The ability to comfortably use a computer or tablet is preferred.
  • Customer service experience is preferred.
  • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
  • Possess a high school diploma or equivalent.
  • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
  • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
  • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
  • A valid driver’s license will be required for driving positions only.

Why Join Us:

  • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
  • Career Growth: Get paid training and access to career growth opportunities.
  • Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
  • Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.


Requisition ID
2026-1668663

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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