ZipRecruiter

Log In

1

Claims Auto Physical Damage Manager Jobs (NOW HIRING)

AIG

Casualty Claims Manager-Auto PD

Lenexa, KS

... physical damage claims including commercial auto, trucking losses and heavy equipment damage ... This Manager is responsible for driving technical excellence to control indemnity and expense loss ...

SET SEG

Auto Claims Representative

East Lansing, MI · On-site

Investigate, evaluate and process assigned auto physical damage and small property damage claims ... Manage a high-volume claim workload, prioritizing tasks to meet service expectations, regulatory ...

SET SEG

Auto Claims Representative

East Lansing, MI · On-site

Investigate, evaluate and process assigned auto physical damage and small property damage claims ... Manage a high-volume claim workload, prioritizing tasks to meet service expectations, regulatory ...

next page

Showing results 1-20

People also search for

All JobsClaims Auto Physical Damage JobsClaims Auto Physical Damage Manager Jobs

Claims Auto Physical Damage Manager information

See salary details

$35K

$87.9K

$139K

How much do claims auto physical damage manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for claims auto physical damage manager in the United States is $87,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $105,000.00 per year, depending on experience, location, and employer.

What does a Claims Auto Physical Damage Manager do?

A Claims Auto Physical Damage Manager oversees the team responsible for handling vehicle damage claims in the auto insurance industry. They ensure that claims are processed efficiently, accurately, and in compliance with company policies and industry regulations. Their responsibilities often include supervising adjusters, reviewing complex claims, resolving escalated issues, and implementing best practices to improve customer satisfaction and cost control. Additionally, they may provide training and support to staff and collaborate with repair shops and other vendors.

How does a Claims Auto Physical Damage Manager typically collaborate with other departments to ensure efficient claim resolution?

A Claims Auto Physical Damage Manager regularly works with multiple departments, including underwriting, customer service, and legal teams, to ensure claims are processed efficiently and accurately. They coordinate with adjusters, appraisers, and repair facilities to assess damage and validate repair estimates. By fostering clear communication and consistent procedures, they help minimize delays and ensure policyholders receive timely resolutions. This cross-functional collaboration is essential to delivering a positive customer experience and maintaining regulatory compliance.

What is the difference between Claims Auto Physical Damage Manager vs Claims Auto Damage Adjuster?

AspectClaims Auto Physical Damage ManagerClaims Auto Damage Adjuster
CredentialsInsurance licenses, industry certificationsInsurance licenses, industry certifications
Work EnvironmentSupervises teams, manages claims processesEvaluates vehicle damage, assesses claims
Employer & Industry UsageInsurance companies, auto repair networksInsurance companies, independent adjusters
Search & Comparison IntentUnderstanding managerial roles in auto claimsEvaluating damage assessment roles

The Claims Auto Physical Damage Manager oversees teams handling vehicle damage claims, focusing on management and process coordination. In contrast, the Claims Auto Damage Adjuster primarily evaluates vehicle damage and determines claim payouts. Both roles require similar certifications and work within insurance and auto repair industries, but their responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a Claims Auto Physical Damage Manager, and why are they important?

To thrive as a Claims Auto Physical Damage Manager, you need expertise in auto claims processes, damage assessment, and a background in insurance, typically supported by a bachelor's degree and relevant industry experience. Familiarity with claims management software, estimating tools like CCC One or Mitchell, and knowledge of regulatory compliance are crucial. Strong leadership, negotiation, and problem-solving skills help you manage teams effectively and resolve complex claims. These abilities ensure accurate claim resolutions, customer satisfaction, and efficient team performance in a highly regulated environment.
What cities are hiring for Claims Auto Physical Damage Manager jobs? Cities with the most Claims Auto Physical Damage Manager job openings:
What states have the most Claims Auto Physical Damage Manager jobs? States with the most job openings for Claims Auto Physical Damage Manager jobs include:
Infographic showing various Claims Auto Physical Damage Manager job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Temporary. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $87,861 per year, or $42.2 per hour.
Auto Physical Damage Claims Representative

Auto Physical Damage Claims Representative

CNA

Downers Grove, IL • On-site

Full-time

Posted 11 days ago

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
You have a clear vision for where your career can go - and at CNA, we're committed to helping you get there. We foster a culture where people know they matter, feel connected to meaningful work, and are supported in using their talents to their fullest potential.
This individual contributor role operates under broad authority to manage commercial claims of low to moderate complexity and exposure within the Auto Physical Damage line(s) of business. The position is responsible for coordinating all aspects of the claim resolution process in accordance with company guidelines, while consistently delivering high-quality outcomes and strong customer service. Regular communication with customers, insureds, and other stakeholders is required, and the role may support designated accounts. This position offers a flexible, hybrid work schedule, requiring 2 days in a CNA office per week.
JOB DESCRIPTION:
Essential Duties & Responsibilities:
Performs a combination of duties in accordance with departmental guidelines:
  • Manages an inventory of low to moderate complexity and exposure commercial claims by following company protocols to verify policy coverage, gather necessary information, maintain appropriate file documentation and authorize disbursements within authority limit.
  • Contributes to customer satisfaction by interacting professionally and effectively with insureds, claimants and business partners, achieving quality and cycle time standards, providing regular, timely updates and responding promptly to inquiries and requests for information.
  • Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language, estimating potential claim valuation, and following company's claim handling protocols.
  • Exercises judgement to determine liability and compensability by conducting investigations to gather pertinent information, taking recorded statements from insureds, witnesses and working with experts to verify the facts of the claim.
  • Works with appropriate internal and external partners, suppliers and experts by identifying and effectively collaborating with necessary resources to facilitate best claim outcomes.
  • Authorizes and ensures claim disbursements within authority limit by determining liability and compensability of the claim, negotiating settlements and escalating to manager as appropriate.
  • Developing ability to manage expenses by timely and accurately resolving claims, selecting and actively overseeing appropriate resources, and delivering high quality service.
  • Identifies and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Claim, Recovery or SIU resources for further investigation.
  • Achieves quality standards on every file by following all company guidelines, achieving quality and cycle time targets, ensuring proper documentation and issuing appropriate claim disbursements.
  • Maintains compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business.

May perform additional duties as assigned.
Reporting Relationship
Typically Manager or above
Skills, Knowledge & Abilities
  • Developing basic knowledge of the commercial insurance industry, products and claim practices.
  • Good verbal and written communication skills with the ability to demonstrate empathy while providing exceptional customer service.
  • Ability to develop collaborative business relationships with both internal and external work partners.
  • Able to exercise independent judgement, solve basic problems and make sound business decisions.
  • Analytical mindset with critical thinking skills.
  • Strong work ethic, with demonstrated time management and organizational skills.
  • Ability to manage multiple priorities in a fast-paced, collaborative environment at high levels of productivity.
  • Knowledge of Microsoft Office Suite and ability to learn business-related software.
  • Adaptable to a changing environment
  • Ability to value diverse opinions and ideas

Education & Experience:
  • High school Diploma required. Associates or Bachelor's Degree preferred.
  • Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
  • Prior claim handling, or business experience in the insurance industry and/or customer service is preferred.

#LI-AR1
#LI-Hybrid
In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $47,000 to $78,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

Apply