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Claims Associate Jobs in Tooele, UT (NOW HIRING)

Shopko Optical

Optical Sales Associate

Tooele, UT · On-site

$15 - $18.50/hr

Shopko Optical is seeking a Full-time Optical Sales Associate to join our team Tooele, UT. On-the ... claims · Explain promotions and special lens offerings to patients and customers · Balance ...

Shopko Optical

PT Optical Sales Associate

Tooele, UT · On-site

$15 - $18.50/hr

Shopko Optical is seeking a Part-time Optical Sales Associate to join our team in Tooele, UT. On ... claims · Explain promotions and special lens offerings to patients and customers · Balance ...

ASCENSUS

Call Center Representative

Salt Lake City, UT · Remote

$19/hr

... claims information and update account owner contacts using provided processes. The associate provides excellent customer service through phone calls, emails and/or online chat and supports efficient ...

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$12

$19

$28

How much do claims associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for claims associate in Tooele, UT is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.68 per hour, depending on experience, location, and employer.

What does a claims associate do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What does a claims associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are the key skills and qualifications needed to thrive as a claims associate?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What are some common challenges a claims associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

Is being a claims associate hard?

Claims associates handle insurance claims processing, which requires attention to detail, strong communication skills, and knowledge of insurance policies. The job can be challenging due to the need for accuracy, meeting deadlines, and managing complex cases, but it is generally manageable with proper training and experience.

What is a claims associate in claims?

A claims associate is a professional who reviews, processes, and manages insurance claims to determine coverage and settlement amounts. They often work with claim documentation, use claims management software, and ensure compliance with company policies and industry regulations.
More about Claims Associate jobs

What are the most commonly searched types of Claims jobs in Tooele, UT?

The most popular types of Claims jobs in Tooele, UT are:

What job categories do people searching Claims Associate jobs in Tooele, UT look for?

The top searched job categories for Claims Associate jobs in Tooele, UT are:

What cities near Tooele, UT are hiring for Claims Associate jobs?

Cities near Tooele, UT with the most Claims Associate job openings:

Claims Associate jobs near you

Optical Sales Associate

Shopko Optical

Tooele, UT • On-site

$15 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 26 days ago

Shopko Optical rating

5.6

Company rating: 5.6 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

26th of 40 rated optical retailers

Job description

 

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team Tooele, UT. 

On-the-job training provided, no experience necessary.

 POSITION SUMMARY:  

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.  

  Taking Care of our teams who take Care of our Patients

  • Competitive Wages & Sales Incentives
  • Competitive time off package including vacation pay, volunteer pay paid holidays, and a personal day
  • Sick Pay: Eligible teammates accrue Sick/ Safe leave per state law   
  • Health & Wellbeing Benefits Medical, Life, Dental, vision, Short- & Long-term Disability 
  • Voluntary/Cafeteria Offerings
  • Employee Assistance Program
  • On the Job Training & Certification
  • Teammate Recognition Program

DUTIES AND RESPONSIBILITIES:  

CUSTOMER SERVICE  

· Provide excellent customer and patient service according to company and Optical Center standards  

· Analyze patient eyewear needs  

· Recommend specific lenses, lens coatings and frames to satisfy patient needs  

· Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions  

· Order and dispense eyewear accurately and professionally  

· Assist patients with proper frame repairs and adjustments  

· Show patients how to insert, remove and care for their contact lenses  

· Assist Optometrist with case histories and screenings  

BUSINESS AND OPERATIONAL STANDARDS  

· Maintain a complete knowledge of third-party plans and claims  

· Explain promotions and special lens offerings to patients and customers  

· Balance accounts  

· Prepare work orders containing specific instructions for Optical Lab  

· Process medical billing information  

· Ensure proper merchandising of frame inventory  

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:  

· High School Graduate or equivalent  

· Maintain license as required by state

· To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules  

· Previous experience in an office and/or optical dispensing is preferred  

· Able to handle multiple customer interactions/phone calls at a time  

· Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing  

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:  

 · Ability to effectively communicate at all levels within the organization through written and two-way verbal communication  

· Able to read and write at a high school graduate level  

· Able to sit or stand for extended periods of time  

· Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)  

· Ability to lift 10 to 20 pounds  

· Ability to see (Near, Distance, Color, and Depth Perception)  

· Manual and finger dexterity, as well as hand/arm steadiness  

· Ability to grip and hold items  

· Good eye and hand coordination  

· Able to operate a cash register, various optical equipment and tools  

· Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines  

· Able to travel independently to support Company objectives and personal development  

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.  

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