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Claims Associate Jobs in Suffolk, VA (NOW HIRING)

Rivers Casino

Associate Counsel

Portsmouth, VA · On-site

$140K/yr

The Associate Counsel provides legal support and advisory services to the legal department at ... Claims Administration and Insurance Management -Review and coordinate the claims handling of Guest ...

State of Virginia

Warehouse Associate

Hampton, VA

$15.50 - $18.25/hr

Hampton CSC Operations Back-Up: Assisting with winner claims, answering phones, creating winner checks, handling retailer questions. Performing back up duties for Customer Service Associate.

New

Walmart

Department Supervisor

Newport News, VA · On-site

$65K - $100K/yr

... levels of associates regarding store operations utilizing technology business ... protection safety and claims and receiving procedures by reviewing the application of ...

Walmart

Store Supervisor

Newport News, VA · On-site

$65K - $100K/yr

... levels of associates regarding store operations utilizing technology business ... protection safety and claims and receiving procedures by reviewing the application of ...

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All JobsClaims Associate JobsClaims Associate Jobs in Suffolk, VA

Claims Associate information

See Suffolk, VA salary details

$13

$19

$29

How much do claims associate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for claims associate in Suffolk, VA is $19.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.97 per hour, depending on experience, location, and employer.

What does a claims associate do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What does a claims associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are the key skills and qualifications needed to thrive as a claims associate?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What are some common challenges a claims associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

Is being a claims associate hard?

Claims associates handle insurance claims processing, which requires attention to detail, strong communication skills, and knowledge of insurance policies. The job can be challenging due to the need for accuracy, meeting deadlines, and managing complex cases, but it is generally manageable with proper training and experience.

What is a claims associate in claims?

A claims associate is a professional who reviews, processes, and manages insurance claims to determine coverage and settlement amounts. They often work with claim documentation, use claims management software, and ensure compliance with company policies and industry regulations.
More about Claims Associate jobs

What are the most commonly searched types of Claims jobs in Suffolk, VA?

The most popular types of Claims jobs in Suffolk, VA are:

What are popular job titles related to Claims Associate jobs in Suffolk, VA?

For Claims Associate jobs in Suffolk, VA, the most frequently searched job titles are:

What job categories do people searching Claims Associate jobs in Suffolk, VA look for?

The top searched job categories for Claims Associate jobs in Suffolk, VA are:

What cities near Suffolk, VA are hiring for Claims Associate jobs?

Cities near Suffolk, VA with the most Claims Associate job openings:

Claims Associate jobs near you

RETIREMENT CLAIMS CLERK

Virginia Beach, VA • On-site

Coronado Stone
See more jobs at Coronado Stoneexternal

Other

Retirement

Posted 23 days ago

Job description

Retirement Claims Clerk

Performs a variety of duties relating to the administration of the Retirement Plan for NEXCOM Navy exchanges and U.S. Coast Guard activities.

Duties and Responsibilities:

  • Reviews and processes enrollment applications for participation in the Retirement Plan for the Navy Exchange System NES and U.S. Coast Guard USCG activities.
  • Maintains sound working relationship with insurance company representatives.
  • Maintains liaison with Navy Exchanges and USCG activities to correct errors, omissions, trace missing applications, and resolve any problems concerning enrollment procedures.
  • Prepares correspondence and follow up until resolution.
  • Receives and files refusal cards for the Retirement Plan participation for NES and USCG activities.
  • Counsels newly hired or newly eligible NEXCOM associates on eligibility to participate in the retirement plan.
  • Ensures that associates receive counseling and that enrollment refusal cards are completed as specified by plan provisions.
  • Determines portability on associates previously hired by other Non-appropriated Fund Instrumentalities and Appropriated Fund.
  • Processes rehired associates' requests for reinstatement of prior retirement plan coverage.
  • Research historical pension records for original certificate number.
  • Processes changes in beneficiary and changes in name.
  • Verifies information and examines forms for accuracy and completeness.
  • Processes discontinuances of active participation.
  • Verifies that contributions have ceased and correct discrepancies through contact with associates and Navy Exchanges.
  • Adjusts pension records to reflect transfers, change of name, etc. Informs insurance unit of change.
  • Audits retirement plans monthly reports for all overseas Navy Exchanges and USCG activities.
  • Submits participants monthly contribution reports to Coast Guard activities for updating of contribution data. Also requests monthly reports for USCG activities.
  • Assists in retirement plan projects which occur on an annual or more frequent basis such as the year end audit of all participants active and discontinued groups.
  • Ensures adequate supply of retirement forms applications are processed to field activities.
  • Operates automated equipment in the performance of assigned duties.
  • Performs other related duties as assigned.

General Experience: One 1 year of progressively responsible clerical, administrative, customer service, or office support experience that demonstrated the ability to interpret and apply established policies and procedures, maintain accurate records, communicate effectively.

Specialized Experience: One 1 year of experience performing clerical or administrative duties involving employee benefits, retirement, personnel, payroll, insurance, finance, or other records management functions. Experience reviewing and verifying documents for accuracy, maintaining confidential records, resolving discrepancies, applying established procedures, and providing customer service related to employee benefits or administrative programs.

Or substitution of education for experience: One year of academic study above the high school level may be substituted for nine months of experience up to a maximum of a four-year bachelor's degree for three years of general and specialized experience.

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