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Claims Associate Jobs in Maple Grove, MN (NOW HIRING)

Securian Financial

Claims Examiner

Saint Paul, MN · On-site

$18.80 - $32.69/hr

As a Claims Examiner, you will investigate, evaluate, and adjudicate claims while balancing ... Within that area, the role may be performed remotely or in a hybrid environment based on associate ...

Securian

Claims Examiner

Saint Paul, MN · On-site

$18.80 - $32.69/hr

As a Claims Examiner, you will investigate, evaluate, and adjudicate claims while balancing ... Within that area, the role may be performed remotely or in a hybrid environment based on associate ...

Securian Financial

Claims Examiner

Saint Paul, MN · On-site

$18.80 - $32.69/hr

As a Claims Examiner, you will investigate, evaluate, and adjudicate claims while balancing ... Within that area, the role may be performed remotely or in a hybrid environment based on associate ...

HealthPartners

Claims Production Supervisor

Bloomington, MN · On-site

$31.38 - $47.06/hr

... or Associate Degree with at least 2 years of leadership/management experience. Education may be ... Experience processing claims and a general knowledge of various processing systems. * Working ...

ServiceMaster

Claims Coordinator

Saint Louis Park, MN · On-site

Position Overview As the hub of all claims, the coordinator is responsible for speaking with the ... performed by associates assigned to this classification. They are not to be construed as an ...

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Claims Associate information

See Maple Grove, MN salary details

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How much do claims associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for claims associate in Maple Grove, MN is $21.49, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

What does a claims associate do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

What are the key skills and qualifications needed to thrive as a claims associate?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What does a claims associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are some common challenges a claims associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.
More about Claims Associate jobs
What are the most commonly searched types of Claims jobs in Maple Grove, MN? The most popular types of Claims jobs in Maple Grove, MN are:
What are popular job titles related to Claims Associate jobs in Maple Grove, MN? For Claims Associate jobs in Maple Grove, MN, the most frequently searched job titles are:
What job categories do people searching Claims Associate jobs in Maple Grove, MN look for? The top searched job categories for Claims Associate jobs in Maple Grove, MN are:
What cities near Maple Grove, MN are hiring for Claims Associate jobs? Cities near Maple Grove, MN with the most Claims Associate job openings:
Claims Associate jobs near you
Infographic showing various Claims Associate job openings in Maple Grove, MN as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,699 per year, or $21.5 per hour.

Claims Examiner

Securian Financial

Saint Paul, MN • On-site

$18.80 - $32.69/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Securian Financial rating

8.7

Company rating: 8.7 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

Position Summary:
At Securian Financial, we are committed to providing exceptional service and delivering on our promises to customers, beneficiaries, employers, and business partners. As a Claims Examiner, you will investigate, evaluate, and adjudicate claims while balancing accuracy, timeliness, compliance, risk management, and customer experience. Successful candidates are analytical, detail-oriented professionals who communicate effectively, exercise sound judgment, and leverage a variety of communication methods to support customers, gather information, and resolve claims efficiently while delivering a positive and compassionate customer experience.
Responsibilities include but are not limited to:
  • Investigate, evaluate, and adjudicate claims in accordance with policy provisions, regulatory requirements, and company guidelines.
  • Analyze claim information to determine coverage eligibility, benefit amounts, beneficiary entitlement, and claim validity.
  • Gather and review information from customers, beneficiaries, employers, healthcare providers, funeral homes, and other internal and external partners.
  • Communicate claim requirements, status updates, decisions, and next steps in a clear, timely, and professional manner.
  • Proactively utilize phone, email, and written correspondence to support customers and facilitate timely claim resolution.
  • Recognize opportunities where a direct conversation can improve understanding, reduce customer effort, and create a more positive customer experience.
  • Maintain thorough claim records that support quality reviews, audits, regulatory requirements, and potential litigation.
  • Ensure claim decisions, documentation, and payments are accurate, complete, and compliant.
  • Partner with legal, medical, and investigative resources when additional expertise is needed.
  • Contribute to process improvements, team initiatives, and special projects as assigned.
  • Support workload continuity by assuming responsibility for in-progress claims during team transitions, ensuring uninterrupted service for customers.

Qualifications:
  • 2+ years of customer service experience.
  • Strong analytical and problem-solving skills.
  • Excellent attention to detail and organizational skills.
  • Strong written and verbal communication skills.
  • Demonstrated ability to make sound decisions and manage multiple priorities.
  • Ability to learn and adapt to new and/or changing technologies and processes.
  • Commitment to providing a high-quality customer experience.

Preferred Qualifications:
  • Knowledge of employer-sponsored life insurance, waiver of premium, accelerated death benefit, or related insurance products.
  • Experience adjudicating insurance claims.
  • Ability to navigate sensitive situations with empathy, professionalism, and strong judgement.
  • Experience working in administrative, claims, or workflow management systems.
  • Experience building positive relationships with customers, business partners, and other stakeholders.
  • Proficiency with Microsoft Outlook, Word, and Excel.
  • Curiosity and willingness to learn and leverage AI-enabled tools to improve efficiency, decision-making, and the customer experience.

The internal title for this role is Customer Benefits Payments Sr Rep or Customer Benefit Payments Specialist. This role may be filled at the Sr Rep or Specialist level, depending on the candidate's background and experience. Candidates considered for the Specialist level should have prior claims examiner experience or comparable, significant experience in a related area.
Securian Financial believes in hybrid work as an integral part of our culture. This position requires residence within a reasonable commuting distance (90 minutes) of our St. Paul office. Within that area, the role may be performed remotely or in a hybrid environment based on associate preference and business needs, and periodic in-person attendance may be required for training, onboarding, team collaboration, performance support, or other business-related activities.
Preferred Skills:
Critical Thinking, Decision Making, Detail-Oriented, Team Collaboration, Workload Prioritization, Written Communication
The estimated base pay range for this job is:
$18.80 - $32.69
Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.
Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:
Paid time off:
  • We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
  • Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
  • Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.
Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.
Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.
Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:
  • Environmental Health & Sustainability
  • Mental Wellness and Disability
  • Pride at Securian Financial
  • Securian Young Professionals Network
  • Securian Multicultural Network
  • Securian Women and Allies Network
  • Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.
This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.
Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY).
Securian Financial is a drug-free workplace.
To view our privacy statement click here
To view our legal statement click here

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