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Claims Associate Jobs in Kent, WA (NOW HIRING)

Physicians Insurance

Claims Service Associate

Seattle, WA · On-site +1

$70K - $105K/yr

The Claim Services Associate is responsible for the timely and accurate intake, triage, and system setup of reported incidents, claims, and lawsuits. Serving as the first point of contact for insured ...

Progressive

Claims Adjuster Senior - Injury

Auburn, WA · Hybrid

$36 - $47/hr

Four years of relevant work experience with two years in claims handling and an associate degree Preferred skills * Ability to quickly build rapport and successfully effect settlements * Strong ...

Progressive

Claims Adjuster Trainee

Auburn, WA

$28.61 - $30.53/hr

As a claims adjuster trainee , you'll learn how to help customers get back on the road after an ... Three years of work experience * {OR} Associate's degree and two years work experience * {OR ...

Progressive

Claims Specialist Lead

Auburn, WA · Hybrid

$81K - $107K/yr

Five years of relevant work experience with three years in claims handling and an associate degree Preferred skills * Ability to quickly build rapport and successfully effect settlements * Strong ...

Uw

Claims and Litigation Manager

Seattle, WA

$153K/yr

Associate in Claims and/or Chartered Property Casualty Underwriter designation(s) Compensation, Benefits and Position Details Pay Range Minimum: $108,000.00 annual Pay Range Maximum: $153,000.00 ...

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Claims Associate information

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$15

$23

$34

How much do claims associate jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for claims associate in Kent, WA is $23.69, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.06 per hour, depending on experience, location, and employer.

What Does a Claims Associate Do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

What are the key skills and qualifications needed to thrive as a Claims Associate, and why are they important?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What does a Claims Associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are some common challenges a Claims Associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.
More about Claims Associate jobs
What are the most commonly searched types of Claims jobs in Kent, WA? The most popular types of Claims jobs in Kent, WA are:
What job categories do people searching Claims Associate jobs in Kent, WA look for? The top searched job categories for Claims Associate jobs in Kent, WA are:
What cities near Kent, WA are hiring for Claims Associate jobs? Cities near Kent, WA with the most Claims Associate job openings:
Claims Associate jobs near you
Infographic showing various Claims Associate job openings in Kent, WA as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $49,280 per year, or $23.7 per hour.
Claims Service Associate

Claims Service Associate

Physicians Insurance

Seattle, WA • On-site, Remote

$70K - $105K/yr

Full-time

Retirement, PTO

Posted 27 days ago

Job description

Physicians Insurance A Mutual Company is dedicated to protecting, defending, and supporting our Members. As a national boutique mutual insurance company, we passionately serve all our Members and partners with our suite of medical professional liability offerings. We help them overcome obstacles with a team providing underwriting, risk-management, claims, and stop-loss expertise-backed by strong financials and all supported by exceptional, personalized service. In every communication, every expert opinion, every risk assessment, and every claim, all our Members experience the positive impact of our mission on their professional lives. And with over 8,500 Members and growing, this experience is in evidence all over the nation.
Position Summary:
The Claim Services Associate is responsible for the timely and accurate intake, triage, and system setup of reported incidents, claims, and lawsuits. Serving as the first point of contact for insured members, brokers, and internal departments. This role provides professional, responsive customer experience while gathering, validating, and documenting critical claim information. The position also performs limited claim handling within established authority and supports efficient claims assignment and workflow coordination across the Claims Department.
Key Functions:
Key responsibilities include:
  • Serve as the primary point of contact for reported incidents, claims, lawsuits, and precautionary events submitted via phone, email, or online channels.
  • Gather, review, and document comprehensive First Notice of Loss (FNOL) information and supporting documentation to ensure absolute data accuracy and completeness prior to assignment.
  • Analyze incoming reports for severity, urgency, and coverage considerations; exercise independent judgment to escalate high-priority, complex matters to Claims Management while handling first-tier issues autonomously.
  • Provide professional, responsive, and empathetic communication to members, brokers, patients, attorneys, and internal partners regarding intake requirements, policy provisions, and next steps.
  • Complete accurate claim setup by verifying applicable coverages, tail endorsements, and policy limitations within the system, and generate formal acknowledgment correspondence.
  • Perform low-complexity claims handling within established authority, including managing minor medical/dental negotiations, assigning counsel for deposition requests, and coordinating disciplinary board coverage.
  • Maintain precise system data, track intake metrics, and process regulatory reporting or referrals (such as Litigation and Peer Support Programs) in collaboration with Legal and Compliance teams.
  • Utilize departmental systems, tracking software (including Breezy ATS workflows where applicable), and applications to support daily intake activities, minimize processing lag, and drive process improvements.
  • Provide project support, cross-coverage, reserve data updates, and backup assistance for department staff to ensure overall service-level expectations are consistently met.

Requirements / Qualifications:
  • High school diploma or equivalent required; additional education, insurance coursework, or industry training preferred.
  • Three to five years of experience in administrative, customer service, claims, operations, or related analytical role.
  • Insurance experience preferred, especially in medical malpractice, professional liability, or related coverage areas.
  • Strong attention to detail with the ability to enter, review, and maintain accurate claim information and documentation.
  • Ability to review information, assess urgency or complexity, manage shifting priorities, and escalate issues appropriately.
  • Excellent organizational, time management, and coordination skills, with the ability to manage competing priorities in a fast-paced environment.
  • Strong written and verbal communication skills, with a customer-focused approach and the ability to work effectively with internal teams and external stakeholders.
  • Knowledge of basic coverage principles, claim processes, and medical terminology preferred.
  • Experience using workflow, claims, or case management systems preferred; ability to learn and adapt to new tools, software, and processes required.
  • Proficiency with Microsoft Word and Outlook required; strong typing skills preferred.
  • Ability to work independently and collaboratively while demonstrating professionalism, sound judgment, and integrity.
  • This position may be hired as Senior Claims Associate based on qualifications and experience.

The salary range for this position is $70,800 to $105,800. The range displayed on each job posting reflects the minimum and maximum for new hire salaries for the position. Starting salary is determined by several factors, including job-related skills, experience, and relevant education or training. This position is also eligible for an annual company bonus at an incentive target level of 5%.
We also offer a comprehensive benefits program, including a generous retirement program and Paid Time Off. Please visit Physicians Insurance - A Mutual Company for detailed benefit descriptions.
At Physicians Insurance, you'll find an exceptional hybrid work environment, and the opportunity to work for an industry leader whose programs have a positive impact on insurance and healthcare.
OUR PURPOSE
To protect, defend, and support our Members.
OUR VALUES
People-First - we treat everyone with respect and empathy.
Expertise - we strive to be the best at what we do.
Commitment - as a mutual company, we are accountable and dedicated to our Members and to each other.

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