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Claims Associate Jobs in Jackson, TN (NOW HIRING)

Surveillance Investigator

Jackson, TN · On-site

$18 - $22.25/hr

Advance Your Career in Insurance Claims with Allied Universal Compliance and Investigation Services ... Associate's Degree or higher, preferably in Criminal Justice * Security/Loss Prevention experience

Provides timely reports of cost, claims utilization, Rx spending, etc. to help groups or accounts ... than 3,000 associates located in Arkansas, Kansas, Missouri, Oklahoma, Tennessee and Texas. Our ...

... associates, and drives operational performance. What You'll Do * Lead and continuously improve ISO ... Customer & Supplier Management - Complaint investigation, scorecard management, supplier claims ...

... associates, and drives operational performance. What You'll Do * Lead and continuously improve ISO ... Customer & Supplier Management - Complaint investigation, scorecard management, supplier claims ...

An associate degree from an accredited college required, bachelor's degree preferred * Five (5) ... Relevant experience in health care, insurance customer services, claims, billing is preferred

High School Diploma, Associate's degree in relatable field, Healthcare Administration, Business ... Experience in management, administrative, clerical, insurance, billing, claims, call center, or ...

High School Diploma, Associate's degree in relatable field, Healthcare Administration, Business ... Experience in management, administrative, clerical, insurance, billing, claims, call center, or ...

An associate degree from an accredited college required, bachelor's degree preferred * Five (5) ... Relevant experience in health care, insurance customer services, claims, billing is preferred

Job Overview The Strategy Analyst / Associate is a high-visibility, hands-on, and dynamic role ... Analyze claims and cost savings data to drive insights for reporting and product improvement

Job Overview The Strategy Analyst / Associate is a high-visibility, hands-on, and dynamic role ... Analyze claims and cost savings data to drive insights for reporting and product improvement

Showing results 21-31

Claims Associate information

See Jackson, TN salary details

$13

$19

$28

How much do claims associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for claims associate in Jackson, TN is $19.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $21.88 per hour, depending on experience, location, and employer.

What does a claims associate do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What does a claims associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are the key skills and qualifications needed to thrive as a claims associate?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What are some common challenges a claims associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

Is being a claims associate hard?

Claims associates handle insurance claims processing, which requires attention to detail, strong communication skills, and knowledge of insurance policies. The job can be challenging due to the need for accuracy, meeting deadlines, and managing complex cases, but it is generally manageable with proper training and experience.

What is a claims associate in claims?

A claims associate is a professional who reviews, processes, and manages insurance claims to determine coverage and settlement amounts. They often work with claim documentation, use claims management software, and ensure compliance with company policies and industry regulations.

What are the most commonly searched types of Claims jobs in Jackson, TN?

The most popular types of Claims jobs in Jackson, TN are:

What job categories do people searching Claims Associate jobs in Jackson, TN look for?

The top searched job categories for Claims Associate jobs in Jackson, TN are:

What cities near Jackson, TN are hiring for Claims Associate jobs?

Cities near Jackson, TN with the most Claims Associate job openings:

Surveillance Investigator

Allied Universal

Jackson, TN • On-site

$18 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago


Allied Universal rating

5.5

Company rating: 5.5 out of 10

Based on 2,608 frontline employees who took The Breakroom Quiz

77th of 118 rated security


Job description

Overview

Company Overview:

Advance Your Career in Insurance Claims with Allied Universal Compliance and Investigation Services. Allied Universal Compliance and Investigation Services is the premier destination for a career in insurance claim investigation. As a global leader, we provide dynamic opportunities for claim investigators, SIU investigators, and surveillance investigators. Our team is committed to innovation and excellence, making a significant impact in the insurance industry. If you're ready to grow with the best, explore a career with us and make a difference.

Job Description

Allied Universal is hiring a Surveillance Investigator. The Surveillance Investigator will perform discreet mobile and stationary surveillance of a Claimant to confirm current activities and capabilities to assist with the administration of an insurance claim.

  • Private Investigator's license required prior to applying. 
  • Must possess a valid driver's license with at least one year of driving experience 

RESPONSIBILITIES:

  • Conduct independent investigations of insurance claims across a range of coverage types, including workers' compensation, general liability, property and casualty, and disability
  • Utilize various surveillance techniques and equipment to monitor subjects covertly
  • Document and report observations, activities, and any relevant information in a clear and concise manner
  • Collaborate with other investigators and law enforcement agencies as needed to gather information and coordinate efforts
  • Maintain confidentiality and adhere to legal and ethical standards in conducting surveillance operations

QUALIFICATIONS (MUST HAVE):

  • High school diploma or equivalent
  • Post offer, must be able to successfully complete the Allied Universal Investigations' training/orientation course
  • Minimum of one (1) year of verifiable work experience, preferably involving investigations or other protective service-related field
  • Flexibility to work varied and irregular hours/days including weekends and holidays
  • Ability to type reports in Microsoft Word format with minimal grammatical and punctuation errors
  • Proficient in utilizing laptop computers, video cameras and cell phones
  • Capable of maintaining focus and multitasking effectively in a dynamic environment
  • Demonstrated ability to manage stressful situations with composure and professionalism
  • Ability to work in a very independent environment

PREFERRED QUALIFICATIONS (NICE TO HAVE):

  • Associate's Degree or higher, preferably in Criminal Justice
  • Security/Loss Prevention experience
  • Military experience
  • Law enforcement experience
  • Prior insurance investigations experience
  • Prior educational or professional incident reporting and/or investigations experience

BENEFITS:

  • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
  • Seven paid holidays annually, sick days available where required by law
  • Vacation time offered at an initial accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law
Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID2026-1666017Employment Type: FULL_TIME

What Allied Universal employees say

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Hours and flexibility

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US