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Claims Associate Jobs in Jackson, MS (NOW HIRING)

Morgan White Group

Claims Specialist I

Ridgeland, MS · On-site

Associates or bachelor's degree is preferred.Must have 1-2 years of previous insurance claims experience; previous experience with electronic data interchange (EDI) of files is preferred.Must have ...

Morgan White Group

Claims Specialist I

Ridgeland, MS

Associates or bachelor's degree is preferred. * Must have 1-2 years of previous insurance claims experience; previous experience with electronic data interchange (EDI) of files is preferred. * Must ...

Morgan White Group

Claims Specialist I

Ridgeland, MS · On-site

Associates or bachelor's degree is preferred. * Must have 1-2 years of previous insurance claims experience; previous experience with electronic data interchange (EDI) of files is preferred. * Must ...

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Claims Associate information

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How much do claims associate jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for claims associate in Jackson, MS is $18.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $20.10 per hour, depending on experience, location, and employer.

What does a claims associate do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What does a claims associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are the key skills and qualifications needed to thrive as a claims associate?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What are some common challenges a claims associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

Is being a claims associate hard?

Claims associates handle insurance claims processing, which requires attention to detail, strong communication skills, and knowledge of insurance policies. The job can be challenging due to the need for accuracy, meeting deadlines, and managing complex cases, but it is generally manageable with proper training and experience.

What is a claims associate in claims?

A claims associate is a professional who reviews, processes, and manages insurance claims to determine coverage and settlement amounts. They often work with claim documentation, use claims management software, and ensure compliance with company policies and industry regulations.
More about Claims Associate jobs

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For Claims Associate jobs in Jackson, MS, the most frequently searched job titles are:

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Claims Associate jobs near you
Infographic showing various Claims Associate job openings in Jackson, MS as of July 2026, with employment types broken down into 73% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,041 per year, or $18.3 per hour.

Claims Specialist I

Ridgeland, MS • On-site

Morgan White Group
Insurance Services • 201 - 500 employees
Learn more about Morgan White Groupexternal

Full-time

Re-posted 18 hours ago

Job description

The Claims Specialist reports to the Claims Department Manager in the MWG-Administrators TPA Division. The position is a non-exempt, hourly role and is located at 500 Steed Road, Ridgeland, MS 39157. GENERAL JOB DUTIES AND RESPONSIBILITIES:The Claims Specialist will review claims for reporting information in a spreadsheet or software and communicate with the TPA Manager and Claims Manager daily as well as possibly interacting with groups, claimants, outside carriers, and agents. To perform the job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Perform review and adjudication of insurance claims.Utilize MWG Administrators Policy Administration System and Claims Management Software to verify eligibility and review member accounts based on the policy assigned. Input data into MWG Administrators Claims Management Software.Handle incoming mail, provider appeals, inquiries, and racers. Review member correspondence and process or direct to the appropriate department. Maintain quality customer service by following customer service best practices and being responsive. Perform periodic audits on individual and group policies to verify claims have been paid correctly. Protect operations by keeping claims information confidential.Ensure legal compliance by following company policies, procedures, and guidelines.Identify escalated issues and handoff to supervisor.Meet or exceed all performance metrics.Be knowledgeable and have a clear understanding of the business processes within MWG including internal departments, insurance carriers, brokers/agents, and group contacts.Utilize MWG Administrators Policy Administration System and Claims Management Software to verify eligibility and review member accounts based on the policy assigned.Perform other duties as assigned by the Department Manager.  EXPERIENCE AND EDUCATION REQUIREMENTS:High School Diploma or GED required; Associates or bachelor's degree is preferred.Must have 1-2 years of previous insurance claims experience; previous experience with electronic data interchange (EDI) of files is preferred.Must have excellent computer skills and be knowledgeable in MS Outlook, Windows, Excel, and Word.Must be able to learn and be proficient with the software used in the TPA department.Must possess strong time management, organizational, problem solving, and customer service skills.Must be able to work well under pressure with multiple priorities and meet deadlines while maintaining attention to details. WORKING ENVIRONMENT: Must be able to perform in a very high paced environment while multi-tasking or handling interruptions.Must have the ability to work independently while practicing effective time management skills.Must be able to prioritize projects, work multiple projects simultaneously, and meet project deadlines in an organized manner.Must possess excellent problem-solving skills and have keen attention to details.Strong written and verbal communication, interpersonal, and relationship building skills are required.Must be able to handle stressful situations appropriately.JOB ESSENTIAL REQUIREMENTS: The following are job functions that an employee must be capable of performing with or without reasonable accommodation.Must be able to read, write, and speak English; Spanish is a plus.Must be able to work as scheduled. Must possess sight and hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position as stated above can be fully met. Must be able to bend, stretch, reach, and sit or stand at a desk during 85% of the workday. Must be able to lift, stoop, and carry small equipment items and supplies, possibly weighing up to 20lbs.

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