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Claims Associate Jobs in Clinton, TN (NOW HIRING)

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Claims Associate information

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$12

$19

$28

How much do claims associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for claims associate in Clinton, TN is $19.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.20 per hour, depending on experience, location, and employer.

What does a claims associate do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What does a claims associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are the key skills and qualifications needed to thrive as a claims associate?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What are some common challenges a claims associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

Is being a claims associate hard?

Claims associates handle insurance claims processing, which requires attention to detail, strong communication skills, and knowledge of insurance policies. The job can be challenging due to the need for accuracy, meeting deadlines, and managing complex cases, but it is generally manageable with proper training and experience.

What is a claims associate in claims?

A claims associate is a professional who reviews, processes, and manages insurance claims to determine coverage and settlement amounts. They often work with claim documentation, use claims management software, and ensure compliance with company policies and industry regulations.
More about Claims Associate jobs

What are the most commonly searched types of Claims jobs in Clinton, TN?

The most popular types of Claims jobs in Clinton, TN are:

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The top searched job categories for Claims Associate jobs in Clinton, TN are:

What cities near Clinton, TN are hiring for Claims Associate jobs?

Cities near Clinton, TN with the most Claims Associate job openings:

Claims Associate jobs near you

Workers' Compensation Claims Coordinator

INVO CLAIMS ADMINISTRATORS

Oak Ridge, TN

Full-time

Re-posted 16 days ago

Job description

Manage and coordinate workers' compensation claims from initial injury reporting through resolution. You'll be the liaison between employees, supervisors, insurance carriers, healthcare providers, and legal representatives - ensuring timely processing, regulatory compliance, and effective return-to-work programs.

This is a full time, in-office role based in Oak Ridge, TN.


What You'll Do:

-Receive, review, and process workers' compensation injury reports.

-Coordinate documentation and submit required forms to carriers and regulatory agencies.

-Monitor claim status and maintain accurate records in claims management systems.

-Communicate with parties on claim progress, medical treatment, and return-to-work options.

-Investigate workplace injuries with the claims team and gather supporting documentation.

-Coordinate with healthcare providers for medical reports and treatment updates.

-Support compliance with federal, state, and company WC regulations and policies.

-Help develop and administer return-to-work and modified-duty programs.

-Identify injury trends, recommend preventative measures, and prepare management reports.

-Support audits, legal proceedings, and insurance carrier inquiries as needed.


Education:

Associate's or Bachelor's in HR, Business Administration, Risk Management, or related field preferred.


Experience:

-2-5 years in worker's compensation, claims administration, risk management, HR, or related field.

-Experience with insurance carriers, TPAs, or claims management systems preferred.


Skills that Set You Apart:

-Knowledge of WC laws, regulations, and claims processes.

-Strong organizational and recordkeeping skills.

-Excellent verbal and written communication.

-Manages multiple claims and deadlines at once.

-Proficient in MS office and claims software.

-Strong analytical and problem-solving skills

-Discreet with sensitive, confidential information.

-Customer-service-oriented with strong people skills.