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Claim Investigator information

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$35K

$65.2K

$89.5K

How much do claim investigator jobs pay per year?

As of Sep 8, 2026, the average yearly pay for claim investigator in the United States is $65,243.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is a claim investigator?

Claim investigators are professionals who examine insurance claims to determine their validity and prevent fraudulent activity. They gather facts by interviewing claimants and witnesses, reviewing documents, and sometimes conducting surveillance. Their goal is to ensure that claims are legitimate and that the insurance company pays out only genuine claims. Claim investigators work for insurance companies, government agencies, or as independent consultants. Their work plays a crucial role in keeping insurance costs down and maintaining the integrity of the claims process.

How does a claim investigator typically collaborate with other departments during the claims process?

Claim Investigators frequently work closely with departments such as underwriting, legal, and customer service to ensure a thorough and fair claims process. They may gather information from adjusters, consult with legal teams on complex or potentially fraudulent cases, and communicate findings to customer service representatives who update claimants. This collaborative environment helps ensure that investigations are comprehensive and that claims are resolved efficiently and accurately.

What are the key skills and qualifications needed to thrive as a claim investigator, and why are they important?

To thrive as a Claim Investigator, you need strong analytical skills, attention to detail, and a background in insurance, criminology, or a related field, often supported by relevant certifications. Familiarity with claims management systems, investigative software, and legal research databases is typically required. Excellent communication, critical thinking, and ethical judgment are standout soft skills in this role. These competencies are crucial to accurately assessing claims, preventing fraud, and ensuring fair outcomes for all parties involved.

What is the difference between Claim Investigator vs Insurance Adjuster?

AspectClaim InvestigatorInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; some roles prefer certifications like CPCU or ARMRequires a high school diploma; certifications like AIC or CPCU are common
Work EnvironmentInvestigates claims, interviews witnesses, reviews evidence, often in the field or officeEvaluates insurance claims, inspects damages, may work in the field or office
Employer & IndustryInsurance companies, third-party claims firms, law enforcement agenciesInsurance companies, adjusting firms, public agencies

Both Claim Investigators and Insurance Adjusters work within the insurance industry, assessing claims and gathering evidence. While Claim Investigators focus more on investigating suspicious or complex claims, Insurance Adjusters primarily evaluate damages and determine settlement amounts. The roles often overlap, but Claim Investigators tend to handle more in-depth investigations, sometimes requiring specialized certifications.

How to become a claim investigator?

To become a claim investigator, candidates typically need a high school diploma or equivalent, with some roles preferring or requiring a bachelor's degree in fields like criminal justice, insurance, or related areas. Relevant skills include attention to detail, analytical thinking, and knowledge of insurance policies; obtaining industry certifications such as the Certified Insurance Fraud Investigator (CIFI) can enhance prospects. The job often involves working in an office environment, sometimes with fieldwork, and may require background checks and ongoing training.
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Cities with the most Claim Investigator job openings:

What states have the most Claim Investigator jobs?

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What are popular job titles related to Claim Investigator jobs?

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Claim Investigator jobs near you
Infographic showing various Claim Investigator job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 81% Physical, 6% Hybrid, and 13% Remote job distribution, with an average salary of $65,243 per year, or $31.4 per hour.

SIU Investigator

Allied Universal® Compliance and Investigations

San Antonio, TX

$20.25 - $25.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Allied Universal rating

5.5

Company rating: 5.5 out of 10

Based on 2,609 frontline employees who took The Breakroom Quiz

77th of 119 rated security

Job description

Overview

Company Overview:

Advance Your Career in Insurance Claims with Allied Universal® Compliance and Investigation Services. Allied Universal® Compliance and Investigation Services is the premier destination for a career in insurance claim investigation. As a global leader, we provide dynamic opportunities for claim investigators, SIU investigators, and surveillance investigators. Our team is committed to innovation and excellence, making a significant impact in the insurance industry. If you’re ready to grow with the best, explore a career with us and make a difference.


Job Description

Allied Universal® is hiring a Special Investigations Unit (SIU) Investigator. Special Investigations Unit (SIU) Specialists investigate claims with red flags that suggest fraudulent behavior In relation to an Insurance claim. The SIU Specialist must use their extensive knowledge of Insurance policies and the components of fraud to determine If claims warrant reporting to the appropriate state agency for prosecution.

  • Job flexibility offering field work! 
  • Auto Allowance and Company Credit Card for fuel and travel! 
  • Must possess a valid driver’s license with at least one year of driving experience 

RESPONSIBILITIES:

  • Independently investigate suspected fraudulent insurance claims for a variety of coverage to include workers’ compensation, general liability, property and casualty and disability
  • Acquire and gather information through use of own discretion, and guidance from clients and case managers, by means of data collection, interviews, research and collaboration with other SIU entities, law enforcement and state Departments of Insurance
  • Create and maintain detailed documentation for investigations, file reviews, audits, training tasks, consulting projects, and other assignments as directed
  • Produce professional and expert reports, memos, and letters that are clear, concise, and grammatically correct
  • Run appropriate database indices if necessary and verify the accuracy of results found
  • Independently develop a strategic plan to achieve assignment objectives, ensuring thorough documentation and effective communication with clients and their Special Investigation Unit Supervisor

QUALIFICATIONS (MUST HAVE):

  • Must possess one or more of the following:
    • Bachelor’s degree in Criminal Justice
    • High School diploma or higher with a minimum of five (5) years of demonstrated professional law enforcement experience with specific attention to investigations related to fraud
  • Ability to be properly licensed as a Private Investigator as required by the state where work Is completed
  • Post offer, must be able to successfully complete the Allied Universal Investigations training/orientation course
  • Minimum of five (5) years of demonstrated experience conducting complex insurance investigations or adjusting complex insurance claims
  • Proficient understanding and application of anti-fraud laws, insurance regulations, and compliance standards within their home state and designated regional area.
  • Proficient in utilizing laptop computers and cell phones.
  • Special Investigative Unit (SIU) Compliance knowledge
  • Ability to type 40+ words per minute with minimum error
  • Flexibility to work varied and irregular hours and days including weekends and holidays

PREFERRED QUALIFICATIONS (NICE TO HAVE):

  • Military experience
  • Law enforcement
  • Insurance administration experience
  • Familiarity with California SIU regulations
  • One or more of the following professional industry certifications:
    • Certified Fraud Investigator (CFE)
    • Certified Insurance Fraud Investigator (CIFI)
    • Fraud Claim Law Associate (FCLA)
    • Fraud Claim Law Specialist (FCLS)
    • Certified Protection Professional (CPP)
    • Associate in Claims (AIC)
    • Chartered Property Casualty Underwriter (CPCU)

BENEFITS:

  • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
  • Seven paid holidays annually, sick days available where required by law
  • Vacation time offered at an initial accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.


Requisition ID
2026-1672680

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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