Claim Associate Jobs in Austell, GA (NOW HIRING)

Claims Associate (NJ/GA/NY)

About the Role

American Global has an exciting opportunity to join our growing claims department as a Claims Associate. This role is designed for an individual who will begin as a Claims administrator, supporting the day-to-day administration, reporting, and analysis of claims.

We are seeking someone with experience working with claims data and analytics who can help identify trends, reconcile claim information, and support meaningful reporting for clients and internal teams.

Over time, through structured training, mentoring, and hands-on experience, this position is expected to progress into a claims handling role focused on General Liability and Automobile claims while continuing to deliver exceptional customer service to our clients.

This role can be located in:

• Whippany, NJ

• Atlanta (Brookhaven/Dunwoody), GA

• Jericho (Long Island), NY

Key Responsibilities Include:

• Support day-to-day claims administration, including new loss reporting, claim system updates, documentation, filing, and follow-up with carriers and adjusters.

• Maintain accurate internal claims records, account assignments, claim review schedules, carrier reporting instructions, and client claim kits.

• Reconcile claim information between internal systems and carrier loss runs, ensuring data accuracy and completeness.

• Analyze claims data and loss trends to identify patterns, support client discussions, and develop meaningful reports and actionable insights.

• Build and maintain strong relationships with clients, carriers, third-party administrators, adjusters, and internal partners while delivering a high level of customer service.

• Participate in client stewardship meetings, carrier claim reviews, capabilities presentations, and investigative research as appropriate.

• Complete structured claims training, mentoring, and professional development with the goal of progressing into direct claims handling responsibilities.

• As experience develops, assist with and ultimately handle General Liability and Automobile claims, including coverage review, investigation, evaluation, documentation, communication, and resolution under appropriate supervision.

• Maintain required insurance licensing and continuing education requirements.

• Perform additional responsibilities as needed.

Skills & Experience That Lead to Success:

• Bachelor's Degree preferred or related work experience

• Excellent written and verbal communication skills

• Time Management / Prioritization

• Strong attention to detail

• High level of professionalism

• Ability to embrace change and innovation as the industry evolves

• Demonstrated comfort working with claims technology, data, spreadsheets, and reporting tools

• Ability to appropriately handle confidential and sensitive information

• Interest in developing into a claims handling role and learning General Liability and Automobile claims

Additional/Preferred Qualifications:

• Experience analyzing and processing claims data to identify trends, reconcile information, and support client recommendations; experience with RMIS, Origami, Tailwinds, EPIC, Excel, or similar claims/data platforms preferred

• 2 to 5 years of carrier experience preferred

• Prior experience in claims administration, claims reporting, loss runs, or insurance data analytics preferred

• Valid driver's license and reliable transportation required

• Ability to travel as required

What You Can Expect From Us:

• Comprehensive Benefits Package

• Collaborative and innovative environment

• Culture of continuous learning and professional development

• Competitive salary package

• 401k with above-average employer match of up to 5% of your salary

• Leadership training and support

• Work/Life Balance (Summer Fridays, flexible work arrangements and mental health services)

• Education and Student Loan Assistance

American Global is proud to be an equal opportunity workplace. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email info@americanglobal.com.
The salary range for this position (intended for U.S. applicants) will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on the applicant's geographic location.

Who We Are

American Global is one of the largest privately held insurance and surety brokerage firms in North American specializing in all aspects of construction risk management. We support contractors, owners, and developers, helping protect them from the risks and exposures specific to the construction industry.

We are a vibrant, values-driven community with a unique, collaborative culture that fuels our desire to excel. Together, our team is transforming the construction industry and revolutionizing the role of broker. As we continue our journey, we seek to find the right individuals, in the right locations, to expand and enrich our fast-growing team of talented professionals across 15 locations throughout the US and Canada, as well as Rome, Italy.

Are you ready to be a part of our story?