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$12

$19

$25

How much do claim associate jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for claim associate in Alabama is $19.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.72 per hour, depending on experience, location, and employer.

What are Claim Associates?

Claim Associates are professionals who handle and process insurance claims for individuals or businesses. They review claim details, gather necessary documentation, and communicate with policyholders to verify information and determine coverage. Their goal is to ensure that claims are processed efficiently and accurately according to company policies and regulations. Claim Associates may also coordinate with other departments and provide customer service throughout the claims process.

What is meant by claims associate?

A claims associate is a professional who reviews, processes, and manages insurance claims to determine coverage and settlement amounts. They often work with claimants, adjusters, and use claims management software to ensure accurate and timely resolution of claims.

What is the difference between Claim Associate vs Claims Adjuster?

AspectClaim AssociateClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing often required
Work EnvironmentOffice setting, customer service interactions, data entryField and office work, investigating claims, inspecting damages
Employer & Industry UsageInsurance companies, claims processing centersInsurance companies, third-party claims firms
Common Search & ComparisonOften compared for entry-level roles in claims processingMore experienced, investigative roles in claims handling

The main difference between a Claim Associate and a Claims Adjuster lies in their responsibilities and experience level. Claim Associates typically handle initial claims processing and customer service, while Claims Adjusters investigate and evaluate claims, often requiring more experience and licensing. Both roles are essential in the insurance industry, but they differ in scope and complexity.

What are the typical challenges a Claim Associate faces when handling multiple claims simultaneously?

Claim Associates often manage several claims at once, which requires strong organizational skills and attention to detail. One common challenge is prioritizing tasks to ensure timely processing while maintaining accuracy. Additionally, balancing communication with claimants, providers, and internal teams can be demanding, especially when resolving complex cases. Building effective time management strategies and leveraging claim management software can help Claim Associates meet deadlines and reduce errors.

Can I get a claims adjuster job with no experience?

Claim associates or claims adjusters typically require some knowledge of insurance policies and claims processing, but entry-level positions often do not require prior experience. Candidates may need to complete training or obtain relevant certifications, such as the Property and Casualty (P&C) license, to qualify for the role.

Which claim adjusters make the most money?

Senior claim adjusters, especially those with specialized expertise in complex or high-value claims such as property or commercial insurance, tend to earn the highest salaries. Adjusters with certifications like the Chartered Property Casualty Underwriter (CPCU) and extensive experience generally have higher earning potential.

What do claims associates do?

Claims associates review and process insurance claims by evaluating documentation, determining coverage, and calculating payouts. They communicate with clients, adjust claims as needed, and ensure claims are handled accurately and efficiently, often using specialized claims management software.

What are the key skills and qualifications needed to thrive as a Claim Associate, and why are they important?

To thrive as a Claim Associate, you need strong analytical abilities, attention to detail, and a foundational understanding of insurance policies, typically supported by a high school diploma or equivalent. Familiarity with claims management software, document processing systems, and sometimes basic Excel skills is often required. Excellent communication, problem-solving, and customer service skills help build trust and effectively resolve client issues. These skills ensure accurate claim processing, client satisfaction, and efficient workflow in a high-volume environment.
What are the most commonly searched types of Claim jobs in Alabama? The most popular types of Claim jobs in Alabama are:
What cities in Alabama are hiring for Claim Associate jobs? Cities in Alabama with the most Claim Associate job openings:
Claim Associate jobs near you
Infographic showing various Claim Associate job openings in Alabama as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,685 per year, or $19.1 per hour.
Cargo Claim Prevention Manager

Cargo Claim Prevention Manager

AAA Cooper Transportation

Dothan, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

AAA Cooper Transportation rating

6.1

Company rating: 6.1 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

54th of 64 rated delivery companies

Job description

The Cargo Claim Prevention Manager will be responsible for implementing and administering methods, procedures, and standards for the purposes of supporting the service center's efforts in prevention of cargo loss and damage so as to prevent potential claims and claim liability, assist in improving operational efficiencies and quality of service, and OS&D mitigation efforts in a specific geographical region.
As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as:
  • Health, Dental and Vision Insurance
  • Compay Health Savings Account contributions
  • 401k with company match
  • Company paid life insurance
  • Long Term Disability
  • Dependent Life Insurance
  • Accidental Death & Dismemberment Insurance
  • Wellness programs
  • Paid Holidays
  • Paid vacation
  • Weekly direct payroll deposits
  • Tuition Reimbursement Program
  • Employee Assistance Program

AAA Cooper Transportation, founded in 1955, is a privately held asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.
Essential Job Duties and Responsibilities:
Support all claim prevention activities throughout the assigned geographical region/territory including, but not limited to:
o Support and assist service center OS&D and operations personnel in handling all high value shortages and damages
o Support and assist all levels of service center personnel to ensure compliance with all OS&D, claims, and claims prevention policies and procedures
o Guide, train, teach and support all levels of Service Center personnel on proper loading and freight handling techniques
o Guide, train, teach and support all levels of Service Center personnel on bill control functions and procedures designed to reduce exposure to lost freight claims, improve service, improve customer tracking/tracing abilities that ultimately impact service center operational efficiency and productivity
o Manage and assist the service centers in the timely disposition of over, astray, refused, and salvage freight
o Assist service center management in identifying and correcting deficiencies in Dock, P&D, and administrative operations that may be contributing to OSD and delays in processing OSD
o Identify trends in OSD Activities to help service centers improve efficiency and reduce costs
Interacts with shippers and consignees in corrective action to reduce, minimize and/or eliminate claims
Work with Executive Management, Director Sales & Operations, Service Center Managers, Sales Territory Managers, and the Claims Prevention General Manager to identify root causes of OS&D and assist with suggestions and plans to eliminate nonconformance.
Work with the Claims Manager in investigating, minimizing, and resolving high value, technical, and complicated claims
Perform other duties as assigned by the Department General Manager
Pay Range: - , General Benefits:
Job Requirements
Associate's degree or higher college completion, preferably in Transportation, Logistics or related area of study
Operations management/supervisory experience.
Preferably experience in OS&D and/or claims prevention in the transportation industry.
Proficient with Microsoft Office software and OS&D computer related programs
Familiarity with basic cargo claims liability
Strong verbal, interpersonal and supervisory skills
Strong written and verbal communication skills
Extensive travel required as needed and/or directed
Category: Service Center Leadership

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