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Civilian Police Jobs in Springfield, MA (NOW HIRING)

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Civilian Police information

See Springfield, MA salary details

$23.9K

$60.4K

$83.7K

How much do civilian police jobs pay per year?

As of Aug 18, 2026, the average yearly pay for civilian police in Springfield, MA is $60,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $64,800.00 per year, depending on experience, location, and employer.

What is a civilian police?

Civilian police are law enforcement officers who are not part of the military or armed forces but serve to maintain public order, enforce laws, and protect citizens within a community. They handle a wide range of duties, including crime prevention, investigation, and community engagement. Civilian police officers may work for local, state, or federal agencies and often collaborate with other public safety organizations. Their primary focus is on upholding civil law and ensuring the safety and security of the communities they serve.

What are the key skills and qualifications needed to thrive as a civilian police officer?

To thrive as a Civilian Police Officer, you need strong knowledge of law enforcement procedures, criminal law, and public safety, typically supported by police academy training and relevant certifications. Familiarity with law enforcement databases, radio communication systems, and evidence management tools is essential. Excellent communication, conflict resolution, and decision-making skills help officers build trust and effectively handle high-stress situations. These skills and qualities are vital for maintaining public safety, enforcing laws fairly, and fostering positive community relationships.

What are some common challenges civilian police officers face when working alongside sworn officers?

Civilian police staff often work closely with sworn officers in administrative, analytical, or support roles. A common challenge is understanding the chain of command and the distinct responsibilities between civilian and sworn staff. Additionally, civilians may need to quickly adapt to the fast-paced environment and maintain professionalism under pressure, especially when handling sensitive information. Building strong communication and mutual respect with sworn officers is key to effective collaboration and team success.

What is the difference between Civilian Police vs Police Officer?

AspectCivilian PolicePolice Officer
Required CredentialsHigh school diploma or equivalent; specialized training; often some college courseworkHigh school diploma or equivalent; police academy training; certification required
Work EnvironmentAdministrative offices, crime analysis, community outreachPatrol, crime scenes, direct law enforcement activities
Employer & Industry UsageLaw enforcement agencies, government officesPolice departments, law enforcement agencies

While Civilian Police staff support law enforcement through administrative, technical, or specialized roles, Police Officers are sworn personnel responsible for patrolling, enforcing laws, and responding to incidents. Both roles are essential to community safety but differ in duties, training, and work environment.

What does a civilian police worker do?

A civilian police worker supports law enforcement agencies by performing administrative tasks, data entry, report writing, and communication duties. They may also handle community outreach, evidence processing, or technical support, often requiring knowledge of law enforcement procedures and relevant software. These roles typically do not involve direct law enforcement or firearm use.

What are popular job titles related to Civilian Police jobs in Springfield, MA?

For Civilian Police jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Civilian Police jobs in Springfield, MA look for?

The top searched job categories for Civilian Police jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Civilian Police jobs?

Cities near Springfield, MA with the most Civilian Police job openings:

Civilian Police jobs near you
Infographic showing various Civilian Police job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 89% Full Time, 8% Part Time, and 2% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $60,416 per year, or $29 per hour.

Substitute Part-Time & Per Diem Dispatchers - South Hadley Police Dept

Town of South Hadley

South Hadley, MA • On-site

$25.23/hr

Temporary

Posted 26 days ago

Job description

The Town of South Hadley is seeking dedicated and detail-oriented individuals to join the South Hadley Police Department’s team as substitute and per diem, part-time public safety 911 Dispatchers. Substitutes will work as coverage is needed, and in the absence of the regularly scheduled Dispatchers. Work opportunities may be offered for day, evening, and overnight shifts and may include both planned assignments, or shifts on a short notice basis. Please note: These are temporary positions, to be eliminated on or prior to the date Town of South Hadley joins a regional PSAP currently anticipated by the middle or end of October 2026.

This crucial role involves answering and documenting all incoming calls, dispatching appropriate units, handling emergency medical dispatch, and managing various communications. The ideal candidate will possess the ability to work effectively under pressure, maintain confidentiality, and ensure public safety through prompt and accurate response to emergency and non-emergency situations.

The South Hadley Police Department consists of twenty-nine (29) full-time officers, 5 fulltime dispatchers and civilian clerical staff. The department utilizes the latest E911 technologies, TriTech IMC CAD systems, Dell mobile data terminals, PowerPhone EMD and Kenwood radio communications systems.

Summary of Responsibilities:

  • Receiving, prioritizing, and documenting calls for police, fire, and medical services via 911, business lines, radio, and in-person requests.
  • Dispatching emergency and non-emergency units/services based on situational needs.
  • Disseminating information to department personnel and coordinating responses to incidents, including crimes in progress, medical emergencies, and other urgent matters.
  • Managing information flow to and from various law enforcement and emergency response agencies, ensuring accurate and timely communication.
  • Maintaining records and utilizing systems such as LEAPS/CJIS/NCIC for data entry and retrieval.
  • Operating camera systems to monitor police facilities and assist with the security of premises.
  • Utilizing language interpretation services for non-English speaking callers.
  • Staying current with departmental guidelines, policies, and required training programs.
  • Perform other related duties as assigned.
  •  

Recommended Minimum Qualifications:

The following requirements may be substituted by and equivalent combination of education, training, and experience which provides the necessary knowledge, skills, and abilities required to perform the job:

  • High School diploma or equivalent required and 1 year of relevant work experience
  • Candidates must be current in Massachusetts E911 Certification and Training.
  • Proficiency with computers, electronic data processing, and modern office practices.
  • Ability to handle high-stress emergency situations calmly and effectively, strong decision-making skills in emergency and crisis scenarios, and effective communication skills with the ability to give clear directions and elicit critical information.
  • Exceptional multitasking abilities and attention to detail.
  • High level of confidentiality and integrity in handling sensitive information.
  • Ability to work various shifts including weekends and/or holidays and beyond or outside of normal shift hours as needed to maintain critical public safety services.
  • Preferences: Prior municipal emergency dispatching experience; LEAPS, CPR; Familiarity with criminal offender information dissemination and public records laws; Bilingual in Spanish/English; immediate availability and flexibility.

Schedule/Substitute Status:

Position is non-benefited, paying $25.23/hour (Grade 4, Step 2). This is a substitute (as needed), variable hour position, and opportunities to work and schedule will be based on operational need. There is no minimum guaranteed hours, however it is currently anticipated that employees may work 8 hours per week or more if desired.

Questions regarding the position can be directed to Lt. David Gagne.

Visit www.southhadley.org/Jobs to complete the online application and upload a cover letter and resume. Applicants will be reviewed on a rolling basis; positions will remain open until filled.

The Town of South Hadley is an Affirmative Action/Equal Opportunity Employer.