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Citrix Support Jobs in Texas (NOW HIRING)

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$16.25 - $20.75/hr

Knowledge of DocuTrack, Framework, Microsoft Applications, Web Cameras, Remote-In tools (net Support), Citrix, printers and faxes * Extensive phone support of end user with various operating systems ...

1 point system

SCCM Engineer

Dallas, TX · On-site

Managed Desktop & Citrix (AVD) Group Position Overview: UT Southwestern is seeking a skilled and reliable Desktop Support Engineer to join the Managed Desktop & Citrix (AVD) team on a 6-month ...

Ensign Services

IT Help Desk Analyst

Dallas, TX · On-site

... Citrix fundamentals, Exchange and Active Directory. • Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support. • Excellent written ...

NAVA Software Solutions

Sr. Network Engineer

Houston, TX · On-site

$96K - $131K/yr

Direct Hire / Fulltime Need strong exp with Fortinet/Fortigate ,Aruba and Citrix Netscaler Responsibilities: Seeking senior level Network Engineer to support organization's enterprise data network.

Long View Systems

ITO - Deskside Support

Houston, TX · On-site

$42K - $55K/yr

PC / printer hardware/VPN/Citrix * Active Directory and Azure AD (Entra ID) in hybrid environments * Supporting device management tools * Working knowledge of office automation products and computer ...

DTCC

Lead Systems Engineer

Coppell, TX · On-site

Serves as a third level technical support Engineer for day-to-day activities, analysis ... CVAD (Citrix Virtual Applications and Desktops), NetScaler, Provisioning Services, Machine Creation ...

Next Step Systems

IT Analyst

Dallas, TX · On-site

... support for mobile devices and remote access tools (Citrix, VPN, etc.). - Coordinate responses to planned maintenance and unexpected outages in collaboration with network and telecom teams. - Uphold ...

Concentra

Microsoft Systems Engineer II

Addison, TX · On-site

... Support. • Documentation of System Processes. • Automation of Routine Tasks. • Collaboration ... Citrix DaaS, including administering Citrix environment, creating machine catalogs and delivery ...

DTCC

Lead Systems Engineer

Coppell, TX · On-site

Serves as a third level technical support Engineer for day-to-day activities, analysis ... CVAD (Citrix Virtual Applications and Desktops), NetScaler, Provisioning Services, Machine Creation ...

Cook Children's

Platform Systems Engineer Sr

Fort Worth, TX · On-site

$100K - $137K/yr

... support Cook Children's platform infrastructure. This includes technology disciplines in Citrix, Microsoft, VMware, Nutanix, and Ivanti suite of products along with a skilled level of Windows server ...

Atlas Technica

Systems Engineer - Dedicated

Austin, TX · On-site

Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp • Support of Sophos or similar products for endpoint threat ...

Atlas Technica

Systems Engineer - Dedicated

Austin, TX · On-site

Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp • Support of Sophos or similar products for endpoint threat ...

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Citrix Support information

What is Citrix Support?

Citrix Support refers to specialized technical assistance for Citrix products and services, such as Citrix Virtual Apps and Desktops, Citrix ADC, and Citrix Workspace. Professionals in Citrix Support help organizations troubleshoot, configure, and maintain their Citrix environments to ensure secure and reliable remote access to applications and desktops. Their responsibilities often include diagnosing issues, applying software updates, and providing guidance on best practices for optimal performance. Citrix Support can be provided directly by Citrix or by certified third-party vendors.

Is there a certification for Citrix Support?

Citrix Support professionals can pursue certifications such as the Citrix Certified Associate (CCA-V) and Citrix Certified Professional (CCP-V) to validate their skills in managing and troubleshooting Citrix environments. These certifications typically require passing exams that cover Citrix technologies, networking, and virtualization concepts.

What is the difference between Citrix Support vs Citrix Engineer?

AspectCitrix SupportCitrix Engineer
CertificationsCitrix Certified Support Technician (CCST), Citrix Certified Associate (CCA)Citrix Certified Professional (CCP), advanced certifications
Work EnvironmentCustomer support, troubleshooting, issue resolutionDesign, deployment, and optimization of Citrix solutions
ResponsibilitiesAssist users, resolve technical issues, maintain support ticketsImplement solutions, configure Citrix environments, performance tuning

Citrix Support primarily focuses on troubleshooting and resolving user issues with Citrix products, often working in a helpdesk or support team. Citrix Engineers handle the design, deployment, and optimization of Citrix environments, requiring more technical expertise. Both roles require relevant certifications and work within the same industry, but their responsibilities and focus areas differ significantly.

What are some common challenges faced in a Citrix Support role, and how are they typically addressed?

In a Citrix Support role, professionals often encounter challenges such as troubleshooting complex connectivity issues, managing user access and permissions, and ensuring optimal system performance across diverse environments. These challenges require a strong understanding of Citrix infrastructure, effective communication with end-users and IT teams, and the ability to quickly adapt to new updates or changes. Collaboration with network, security, and server teams is common to resolve issues efficiently, and ongoing training is encouraged to stay current with evolving technologies.

What are the key skills and qualifications needed to thrive as a Citrix Support specialist?

To thrive as a Citrix Support specialist, you need a solid understanding of Citrix technologies, Windows server administration, networking fundamentals, and typically a relevant IT degree or certifications like Citrix Certified Associate (CCA). Familiarity with tools such as Citrix Virtual Apps and Desktops, Citrix Director, and monitoring or remote troubleshooting systems is essential. Strong problem-solving abilities, customer service orientation, and effective communication skills help you resolve technical issues while supporting end-users. These skills ensure efficient system performance, minimize downtime, and provide a positive IT support experience for clients and organizations.

Is Citrix Support a good career?

Citrix Support is a specialized IT support role focused on troubleshooting and maintaining Citrix virtualization and networking solutions. It offers opportunities for skill development in areas like server management, networking, and certifications such as Citrix Certified Associate, and can lead to advanced positions in IT support or systems administration.
What are popular job titles related to Citrix Support jobs in Texas? For Citrix Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Citrix Support jobs in Texas look for? The top searched job categories for Citrix Support jobs in Texas are:
Citrix Support jobs near you
Infographic showing various Citrix Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Support Representative - CS

CareOne

Houston, TX • Remote

$16.25 - $20.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago

CareOne rating

6.8

Company rating: 6.8 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

47th of 239 rated social care providers

Job description

Great new Career Opportunity in Long-Term Care Pharmacy!

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas 77043]

Hours: 6am - 6pm

The Customer Support Representative will be responsible for, but not limited to:

  1. Opening, updating, and resolving support tickets using PassPort Alert Management System (PPAMS), as well as triaging and resolution of support request made via phone and email.
  2. High volume technical inbound/outbound call center environment providing end user phone support in troubleshooting software and hardware problems, connectivity issues at an escalated pace.
  3. Real time monitoring of automated dispensing machine to ensure service is not interrupted.
  4. Utilize remote desktop software along with end user to resolve issues using documented solutions.
  5. Strict adherence to critical time escalation of service interruptions and unresolved issues with the automated dispensing machine.
  6. Serve as first line support and provide problem resolution to the customer.
  7. Utilize remote camera tools to perform routine monitoring and assistance in troubleshooting to the customer.
  8. Properly triage calls and determine routing based on the nature of the call.
  9. Efficiently and professionally maintain a high level of customer satisfaction and timely resolution to customer service issues.
  10. Initiate immediate escalation to customer regarding PassPort related failures. Escalation consists of 3 calls within 60 minutes.
  11. Enter service calls in tracking software, page service calls in tracking software and dispatch Service Technicians using BancTec, Burroughs, and Dispatch Direct software tools.
  12. Initiate escalation as appropriate to ensure management awareness and timely resolution of issues according to departmental policy and procedures.
  13. Make outbound calls to the customer to ensure PassPort process patient medication timely.
  14. Make outbound calls to the customer to clear lockouts and Totes every 2 hours until the issue is resolved.
  15. Mandatory to complete all Incoming and Outgoing Call Attached Data (CAD) initiated by the MIXIE phone system software.

Education:

Diploma/GED/Some college

Professional Experience:

  • 3-5 years of related experience/training in a technical inbound/outbound call center environment
  • Knowledge of DocuTrack, Framework, Microsoft Applications, Web Cameras, Remote-In tools (net Support), Citrix, printers and faxes
  • Extensive phone support of end user with various operating systems and software
  • Must have excellent communication skills, ability to multi-task, and high attention to detail

Partners Pharmacy - Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.

We are proud to Offer:

  • Competitive Salaries
  • Comprehensive Healthcare Benefits
  • 401(k) Retirement Plan
  • Paid Time Off
  • Opportunities to advance and grow your career
  • And More!

If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide.

Partners Pharmacy is an Equal Opportunity Employer

EEO/AA/M/F/DV

What CareOne employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About CareOne

Sourced by ZipRecruiter

CareOne is a leading healthcare corporation specializing in senior care, rehabilitation, and assisted living services. Based in Fort Lee, New Jersey, CareOne was established to meet the healthcare requirements of seniors across the state and has expanded its footprint over the years. With its dedication to excellence, CareOne provides a comprehensive range of medical and healthcare services, including post-acute care, long-term and assisted living, memory care, respite care, and more.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Fort Lee, NJ, US

Year founded

1999

Social media

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