ZipRecruiter

Log In

1

Citrix Support Jobs in Illinois (NOW HIRING)

1872 Consulting

Senior Service Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Experience with Citrix and legal specific applications * ITIL and Microsoft Office Application certifications * Experience using and supporting Adobe Acrobat, iManage Document Management Solutions ...

1872 Consulting

Network & Systems Administrator

Chicago, IL · On-site

$72K - $97K/yr

Requirements- Five (5) years of PC and LAN/WAN experience, Windows Server, VMware, Exchange, Active Directory, Backups, Patches, Anti-Virus, systems monitoring and desktop support. - Citrix and ...

1872 Consulting

Network & Systems Administrator

Chicago, IL · On-site

$72K - $97K/yr

Requirements- Five (5) years of PC and LAN/WAN experience, Windows Server, VMware, Exchange, Active Directory, Backups, Patches, Anti-Virus, systems monitoring and desktop support. - Citrix and ...

1872 Consulting

Senior Service Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Experience with Citrix and legal specific applications * ITIL and Microsoft Office Application certifications * Experience using and supporting Adobe Acrobat, iManage Document Management Solutions ...

1872 Consulting

Senior Desktop Engineer

Chicago, IL · On-site

You'll be owning and supporting the engineering around desktops, desktop applications, endpoint ... for Windows, Citrix, Macs, and mobile devices using Microsoft Endpoint Manager (MECM, Intune ...

1872 Consulting

Senior Desktop Engineer

Chicago, IL · On-site

You'll be owning and supporting the engineering around desktops, desktop applications, endpoint ... for Windows, Citrix, Macs, and mobile devices using Microsoft Endpoint Manager (MECM, Intune ...

HR Green

Service Desk Administrator

Mchenry, IL · On-site

$54K - $81K/yr

Support end users in Citrix virtual desktop environments, diagnosing session errors and peripheral issues like monitors and printers * Image, configure, and deploy laptops using SCCM for new hires ...

Vicinitech, Inc

IT Technical Consultant

Antioch, IL · On-site

... design/support, LAN/WAN multi-office setups, computer service/support, modern technology ... MS Azure; AWS, some exposure with Citrix XenApp/Xendesktop, VDI or RDS Services a plus. • ...

Bactech

System Administrator

Rolling Meadows, IL · On-site

Administrative and operational server support, project support; incident, change and problem ... ITIL, SAN storage technologies, Citrix, VMWare, Microsoft Windows security fundamentals. Microsoft ...

Bactech

System Administrator

Rolling Meadows, IL · On-site

Administrative and operational server support, project support; incident, change and problem ... storage technologies, Citrix, VMWare, Microsoft Windows security fundamentals. • Microsoft ...

Insight

Senior Desktop Support Technician

Chicago, IL · On-site

$55K - $65K/yr

... Citrix experience a plus. * Oversee daily operations and be a point of contact for all desktop team escalations * Willing to be on call as needed on weekends and off hours for support * Act as a team ...

Insight

Senior Desktop Support Technician

Chicago, IL · On-site

$55K - $65K/yr

... Citrix experience a plus. * Oversee daily operations and be a point of contact for all desktop team escalations * Willing to be on call as needed on weekends and off hours for support * Act as a team ...

previous page

Showing results 41-60

All JobsCitrix Support JobsCitrix Support Jobs in Illinois

Citrix Support information

See Illinois salary details

$30

$50

$102

How much do citrix support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for citrix support in Illinois is $50.25, according to ZipRecruiter salary data. Most workers in this role earn between $38.41 and $56.15 per hour, depending on experience, location, and employer.

What is Citrix Support?

Citrix Support refers to specialized technical assistance for Citrix products and services, such as Citrix Virtual Apps and Desktops, Citrix ADC, and Citrix Workspace. Professionals in Citrix Support help organizations troubleshoot, configure, and maintain their Citrix environments to ensure secure and reliable remote access to applications and desktops. Their responsibilities often include diagnosing issues, applying software updates, and providing guidance on best practices for optimal performance. Citrix Support can be provided directly by Citrix or by certified third-party vendors.

What are the key skills and qualifications needed to thrive as a Citrix Support specialist?

To thrive as a Citrix Support specialist, you need a solid understanding of Citrix technologies, Windows server administration, networking fundamentals, and typically a relevant IT degree or certifications like Citrix Certified Associate (CCA). Familiarity with tools such as Citrix Virtual Apps and Desktops, Citrix Director, and monitoring or remote troubleshooting systems is essential. Strong problem-solving abilities, customer service orientation, and effective communication skills help you resolve technical issues while supporting end-users. These skills ensure efficient system performance, minimize downtime, and provide a positive IT support experience for clients and organizations.

What are some common challenges faced in a Citrix Support role, and how are they typically addressed?

In a Citrix Support role, professionals often encounter challenges such as troubleshooting complex connectivity issues, managing user access and permissions, and ensuring optimal system performance across diverse environments. These challenges require a strong understanding of Citrix infrastructure, effective communication with end-users and IT teams, and the ability to quickly adapt to new updates or changes. Collaboration with network, security, and server teams is common to resolve issues efficiently, and ongoing training is encouraged to stay current with evolving technologies.

What is the difference between Citrix Support vs Citrix Engineer?

AspectCitrix SupportCitrix Engineer
CertificationsCitrix Certified Support Technician (CCST), Citrix Certified Associate (CCA)Citrix Certified Professional (CCP), advanced certifications
Work EnvironmentCustomer support, troubleshooting, issue resolutionDesign, deployment, and optimization of Citrix solutions
ResponsibilitiesAssist users, resolve technical issues, maintain support ticketsImplement solutions, configure Citrix environments, performance tuning

Citrix Support primarily focuses on troubleshooting and resolving user issues with Citrix products, often working in a helpdesk or support team. Citrix Engineers handle the design, deployment, and optimization of Citrix environments, requiring more technical expertise. Both roles require relevant certifications and work within the same industry, but their responsibilities and focus areas differ significantly.

What are popular job titles related to Citrix Support jobs in Illinois?

For Citrix Support jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Citrix Support jobs in Illinois look for?

The top searched job categories for Citrix Support jobs in Illinois are:

Citrix Support jobs near you
Infographic showing various Citrix Support job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $104,519 per year, or $50.2 per hour.

Senior Service Desk Analyst

1872 Consulting

Chicago, IL • On-site

$21 - $28.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Senior Service Desk Analyst

The Service Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their strong technical knowledge of hardware and software. The Service Desk Analyst will work independently, and as part of a team, to deliver outstanding service and support.

What You'll Be Doing

  • Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
  • Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform basic printer, network and device troubleshooting.
  • Software support functions include, but are not limited to, answering an array of job-specific How-To questions and the installation, basic configuration and troubleshooting of applications that are standard within our environment or otherwise approved for installation.
  • Document and maintain user request and incident records in IT Service Management System. Maintain ownership of user inquiries and requests through resolution, owning the relationship with the customer.
  • Escalate calls, as necessary, to Level II and III IT staff, or authorized contractors, to resolve problems or fulfill requests according to established escalation procedures.
  • Meet and exceed team and individual performance standards including abandon rate, first call resolution and SLAs.
  • Execute basic and routine systems administration tasks (e.g., password administration and print queue management).
  • Utilize, create, and submit updates to Knowledgebase articles and share knowledge through other designated forums with Service Desk teammates.
  • Assist with projects such hardware or software upgrades and on-boarding of large groups.
  • Perform other duties as required.

Requirements

  • 3 years of experience with Service Desk or Help Desk Support
  • 3+ years of experience supporting Windows-based computers, including Microsoft Windows 10
  • 3+ years of experience supporting Smartphones, e.g., iPhone, Android
  • 3+ years of experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix

Preferred

  • Experience with Citrix and legal specific applications
  • ITIL and Microsoft Office Application certifications
  • Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Avaya Telephony, Blackberry Work, and Mac in an enterprise as well as experience deploying operating systems with SCCM
1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

View All 1872 Consulting Jobs

Apply