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Citi Collections Jobs (NOW HIRING)

Splash Financial

Collections Specialist

Phoenix, AZ · On-site

$21/hr

And we've raised over $135 million from investors like partners of DST Global, Citi Ventures ... Splash is remote-first, and proud of it -- though our collections team works in-person at our ...

Splash Financial

Collections Specialist

Mesa, AZ · On-site

$21/hr

And we've raised over $135 million from investors like partners of DST Global, Citi Ventures ... Splash is remote-first, and proud of it - though our collections team works in-person at our ...

David Yurman

Channel Planner, Omni

New York, NY · Hybrid

$85K - $95K/yr

David Yurman collections are available at retail stores throughout the United States, Canada, Hong ... Numerous employee perks (employee discounts, Citi bike membership (NYC), gym reimbursement, etc ...

David Yurman

Channel Planner, Omni

New York, NY · On-site

$85K - $95K/yr

David Yurman collections are available at retail stores throughout the United States, Canada, Hong ... Numerous employee perks (employee discounts, Citi bike membership (NYC), gym reimbursement, etc ...

Atlas

Head of Credit & Underwriting

New York, NY · On-site

Own collections and loss mitigation. Build the early-warning systems, contact strategies, and ... Citi, Discover) and then moving into an operating role at a high-growth fintech where you had to ...

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Citi Collections information

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$12

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How much do citi collections jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for citi collections in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Citi Collections position, and why are they important?

To thrive in a Citi Collections role, you need strong negotiation, communication, and analytical skills, along with a background in finance, accounting, or business administration. Familiarity with collections management software, customer relationship management (CRM) systems, and relevant compliance certifications are often required. Attention to detail, resilience, and empathy help build rapport with clients and handle challenging conversations effectively. These competencies are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to regulatory standards.

What does a typical workday look like for someone in Citi Collections?

A typical day in Citi Collections involves managing a portfolio of overdue accounts, reaching out to customers via phone or email to discuss payment options, and negotiating repayment plans. You may also handle documentation, escalate complex cases, and collaborate with other departments such as customer service, legal, or risk management. The role requires balancing assertiveness in collections with professionalism and empathy to achieve positive outcomes. Working in collections often means meeting daily or monthly targets, and success is measured by both recovery rates and customer satisfaction.

What is a Citi Collections job?

A Citi Collections job involves contacting customers with overdue accounts to help them resolve outstanding balances. Representatives work to find solutions such as payment plans or settlements while ensuring compliance with company policies and regulations. Strong communication and negotiation skills are essential, as the role requires balancing customer support with the company's financial recovery efforts.

More about Citi Collections jobs
What cities are hiring for Citi Collections jobs? Cities with the most Citi Collections job openings:
What states have the most Citi Collections jobs? States with the most job openings for Citi Collections jobs include:
What job categories do people searching Citi Collections jobs look for? The top searched job categories for Citi Collections jobs are:
Citi Collections jobs near you
Infographic showing various Citi Collections job openings in the United States as of July 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.

Collections Specialist - Train Onsite Work from Home. Salary up to $20/hourly - Johnson City, TN

Citigroup, Inc.

Johnson City, TN • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Citibank rating

8.3

Company rating: 8.3 out of 10

Based on 177 frontline employees who took The Breakroom Quiz

39th of 170 rated banks

Job description

Attached resume is required in order to be considered for this position.
This position requires you to complete training on site at 4721 Lake Park Drive Johnson City, TN 37615. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.
The Collections Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.
Responsibilities:
  • Performs Collections Specialist 3 duties plus:
  • Uses advanced negotiation skills to resolve High Risk calls.
  • Coaches/trains lower level Collectors and new team members.
  • Prioritizes workflow to help identify process improvements.
  • Interprets procedures/ instructions by choosing among alternatives to resolve problems.
  • Works under limited supervision. May support an expansive array of products/services.
  • Demonstrates technical/administrative expertise.
  • Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
  • Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:
  • previous Collections experience preferred
  • work under pressure Decision making Problem solving Negotiation
  • Prior work experience would provide a basic knowledge activities, policies, and procedures of the work area
  • 1-3 years experience

Education:
  • High School diploma or equivalent

Attached resume is required in order to be considered for this position.
This position requires you to complete training on site at 4721 Lake Park Drive Johnson City, TN 37615. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.
Schedule requirements:
Range 9:00am - 9:00pm.
Must work a set Saturday or Sunday.
Must work a minimum of one night per week.
Available schedules will be discussed at time of official job offer.
We Offer:
  • Competitive rates up to $20 per hour
  • Day 1 Health Benefits!
  • State of the Art facility
  • Flexible Work Strategies
  • Collaborative team environment
  • 401(k) match
  • Tuition Reimbursement
  • Dental Insurance
  • Vision Insurance
  • Paid parental leave
  • Paid time off
  • Full time only - 40 hours per week

#CustomerSupport
https://www.youtube.com/watch?v=nSSr1qm_f6s
Job Family Group:
Operations - Collections Default
Job Family:
Core Collections
Time Type:
Full time
Primary Location:
Johnson City Tennessee United States
Primary Location Full Time Salary Range:
$39,520.00 - $50,770.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
Jul 07, 2026
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.

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About Citigroup Inc

Sourced by ZipRecruiter

We live in an increasingly complex world. Companies these days are either born global or are going global at record speed. Business and geopolitics are forging an entirely new dynamic and consumers now expect financial services to be a seamless part of their digital lives. Citi is a bank that’s uniquely positioned for this moment. Through our vast global network and our on-the-ground expertise, we can connect the dots, anticipate change and empathize the needs of our clients and customers in ways that other banks simply cannot. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have set expectations for how we must act to bring our mission to life. These expectations are at the heart of our Leadership Principles – we take ownership, we deliver with pride and we succeed together.

Industry

Banking and credit intermediation

Company size

5,001 - 10,000 Employees

Headquarters location

New York City, NY, US

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