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Cisco Technical Writer Jobs (NOW HIRING)

Cisco

Director, Cisco Silicon Product Manager

San Jose, CA · On-site

$230K - $325K/yr

... technical decision dynamics. * Excellent written and verbal communication skills, specifically in ... Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect ...

JS Consulting

Cisco Network Engineer

Washington, DC · On-site

Communication & Writing * Ability to communicate complex technical information to a non-technical audience. * Excellent oral and written communication including reports, business correspondence, and ...

Cisco

Software Engineering Technical Leader

Milpitas, CA · On-site

$183K - $263K/yr

Collaborative system design, specification writing, and requirements review. * Commitment to ... Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect ...

Cisco

Software Engineering Technical Leader

Milpitas, CA · On-site

$210K - $305K/yr

... specification writing, and requirements review. • Commitment to quality, mentoring, and ... Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect ...

Cisco

Technical Program Manager- IP/PDK

San Jose, CA

$165K - $241K/yr

You will be the primary key stakeholder bridging between Cisco projects leads and all supply chain ... Prior experience with multi-party threads, writing summaries for executives and engineers, and ...

Cisco

Software Engineering Technical Leader

Milpitas, CA · On-site

$183K - $263K/yr

Collaborative system design, specification writing, and requirements review. * Commitment to ... Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect ...

Cisco

Software Engineering Technical Leader

Milpitas, CA · On-site

$210K - $305K/yr

Collaborative system design, specification writing, and requirements review. Commitment to quality ... Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect ...

Cisco

Technical Program Manager- IP/PDK

San Jose, CA · On-site

$165K - $241K/yr

You will be the primary key stakeholder bridging between Cisco projects leads and all supply chain ... Prior experience with multi-party threads, writing summaries for executives and engineers, and keep ...

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How much do cisco technical writer jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for cisco technical writer in the United States is $38.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $47.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Cisco Technical Writer position, and why are they important?

To thrive as a Cisco Technical Writer, you need strong written communication skills, a deep understanding of networking concepts, and experience with technical documentation standards—often backed by a degree in technical writing, communications, or a related field. Familiarity with Cisco technologies, XML/DITA authoring tools, content management systems, and sometimes certifications like CCNA or CCNP are highly valued. Attention to detail, adaptability, and effective collaboration are standout soft skills in this role. These skills ensure accurate, user-friendly documentation that supports both technical users and internal teams in a fast-evolving tech environment.

What is a Cisco Technical Writer job?

A Cisco Technical Writer is responsible for creating, editing, and maintaining technical documentation for Cisco products and technologies. They work closely with engineers, product managers, and other stakeholders to produce user manuals, installation guides, API documentation, and troubleshooting guides. This role requires strong writing skills, technical knowledge of networking and Cisco systems, and the ability to translate complex information into clear, user-friendly content. Cisco Technical Writers ensure that documentation meets industry standards and effectively supports customers and internal teams.

What are the typical day-to-day responsibilities of a Cisco Technical Writer?

As a Cisco Technical Writer, your daily tasks usually involve collaborating with engineers and product managers to gather information, creating and updating user guides, release notes, and configuration manuals for Cisco products. You’ll regularly use documentation tools to format and publish content, ensuring all materials adhere to company and industry standards. Additionally, you may participate in product meetings, review feedback from end users, and assist in maintaining consistency across different documentation sets. This role often involves multiple projects at once, providing exposure to various Cisco technologies and fostering continuous learning and cross-team communication.

More about Cisco Technical Writer jobs
What states have the most Cisco Technical Writer jobs? States with the most job openings for Cisco Technical Writer jobs include:
What job categories do people searching Cisco Technical Writer jobs look for? The top searched job categories for Cisco Technical Writer jobs are:
Cisco Technical Writer jobs near you
Infographic showing various Cisco Technical Writer job openings in the United States as of July 2026, with employment types broken down into 33% As Needed, 61% Full Time, 2% Part Time, and 4% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $81,001 per year, or $38.9 per hour.

CISCO Call Manager Administrator

Omniscius Consulting

Chantilly, VA • On-site

Full-time

Re-posted 3 days ago

Job description

We are seeking an experienced Cisco Call Manager Administrator to support the administration, configuration, maintenance, and optimization of our Cisco Unified Communications Manager (CUCM) environment supporting Department of Defense operations. The successful candidate will be responsible for ensuring the reliability, security, and performance of enterprise voice and unified communications services while maintaining compliance with DoD cybersecurity and operational requirements.

This position works closely with the Cisco Call Manager Engineer Lead, network engineers, cybersecurity personnel, and other IT stakeholders to support mission-critical communications infrastructure across multiple locations. The ideal candidate will possess strong Cisco collaboration expertise, troubleshooting skills, and experience supporting enterprise VoIP environments.

Essential Duties and ResponsibilitiesCisco Unified Communications Administration
  • Administer, configure, and maintain Cisco Unified Communications Manager (CUCM) environments.
  • Manage user accounts, phone provisioning, device configurations, and endpoint deployments.
  • Support dial plan administration, call routing configurations, and voice gateway management.
  • Administer Cisco Unity Connection voicemail services and user configurations.
  • Monitor system performance and proactively address operational issues.
System Maintenance & Operations
  • Perform routine system health checks, maintenance activities, backups, and recovery procedures.
  • Execute software updates, patches, and system upgrades in accordance with organizational change management processes.
  • Support after-hours maintenance windows and emergency response activities.
  • Participate in an on-call support rotation.
Technical Support & Troubleshooting
  • Provide Tier II and Tier III support for voice, collaboration, and unified communications issues.
  • Troubleshoot complex call processing, device registration, voicemail, and connectivity issues.
  • Coordinate with vendors, carriers, and service providers to resolve escalated technical issues.
  • Assist engineering teams with deployments, testing, and implementation of new capabilities.
Compliance & Documentation
  • Ensure CUCM systems comply with DoD cybersecurity requirements, DISA STIGs, and security best practices.
  • Maintain accurate system documentation, configuration records, and operational procedures.
  • Generate system performance, utilization, and compliance reports.
  • Support audits, inspections, and accreditation activities.
Required Qualifications
  • Minimum 10 years of relevant experience in Cisco Unified Communications, VoIP administration, or enterprise voice systems.
    • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field may substitute for five (5) years of experience.
  • Experience administering Cisco Unified Communications Manager (CUCM) environments.
  • Experience with:
    • Phone provisioning and endpoint deployment
    • User administration and device management
    • Dial plans and call routing
    • Voice gateways and SIP integrations
    • Cisco Unity Connection administration
  • Knowledge of networking fundamentals including:
    • TCP/IP
    • VLANs
    • DNS
    • Routing and switching concepts
  • Familiarity with network and system security principles, protocols, and configurations.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Current DoD 8140-compliant certification such as CompTIA Security+.
  • Ability to obtain and maintain a Secret Security Clearance.
Preferred Qualifications
  • Cisco Certified Network Associate (CCNA) Collaboration.
  • Cisco Certified Network Professional (CCNP) Collaboration.
  • Cisco Certified Internetwork Expert (CCIE) Collaboration.
  • Experience supporting Department of Defense or Federal Government environments.
  • Experience implementing and maintaining DISA STIG-compliant systems.
  • Familiarity with SIP, H.323, MGCP, and other voice protocols.
  • Experience with Cisco Expressway, IM&P, and other Cisco collaboration technologies.
  • Knowledge of enterprise monitoring and reporting tools.

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