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Cisco Professional Services Engineer Jobs (NOW HIRING)

NICE

Professional Services Engineer

OR · On-site +1

The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and ... Experience with VoIP, CTI, and telephony systems (Avaya, Cisco, Genesys, etc.) is an advantage.

New Charter Technologies, LLC

$115K - $125K/yr

Apex primarily utilizes Dell, SonicWall, Ubiquiti and Cisco hardware across client infrastructure ... The Professional Services Engineer is responsible for the following activities in support of ...

New Charter Technologies LLC

$115K - $125K/yr

Role Overview The Professional Services Engineer is responsible for executing and delivering ... Apex primarily utilizes Dell, SonicWall, Ubiquiti and Cisco hardware across client infrastructure ...

NICE

Professional Services Engineer

The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and ... Experience with VoIP, CTI, and telephony systems (Avaya, Cisco, Genesys, etc.) is an advantage.

VAST Data

Professional Services Engineer

Camden, NJ · On-site

Professional Services Engineer VAST Data is looking for a Professional Services Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure ...

VAST Data

Professional Services Engineer

Camden, NJ · On-site

Professional Services Engineer VAST Data is looking for a Professional Services Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure ...

Belden, Inc.

Professional Services Engineer - Remote

$110K - $160K/yr

Job Summary Belden's Professional Services Engineer serves as a key customer-facing expert ... Cisco CCNA / CCNP / CCDP * Ability to travel to perform the duties of the role (Travel Frequency ...

Fortinet, Inc.

Professional Services Engineer

Plano, TX · On-site

$166K - $203K/yr

Fortinet is growing and we are looking to hire Professional Services Engineers to join our team. The dedicated Professional Services consultant is assigned to the end user for the duration of this ...

VAST Data

Professional Services Engineer

New York, NY · On-site

Description VAST Data is looking for a Professional Services Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in ...

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As of Sep 10, 2026, the average hourly pay for cisco professional services engineer in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

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Infographic showing various Cisco Professional Services Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.

Professional Services Engineer

OR • On-site, Remote

NICE
See more jobs at NICEexternal

Full-time

Re-posted 28 days ago

Key responsibilities

  • Install, configure, upgrade, and deploy NICE products and platforms at customer sites.

  • Troubleshoot and resolve technical issues related to installation, configuration, or upgrade activities.

  • Collaborate with customers, system engineers, and internal teams to support NICE infrastructure and ensure system performance.

Job description

The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and maintaining NICE products and platforms at customer sites. This includes applying hotfixes, participating in commissioning, testing, and certification, as well as troubleshooting and resolving issues encountered during or after installation. The PSE works closely with customers, system engineers, and internal teams to ensure seamless integration, high system availability, and optimal performance.

Roles and Responsibilities

  • Install, configure, upgrade, and deploy NICE products and platforms at customer sites.
  • Apply hotfixes, service packs, and other product updates in alignment with NICE best practices.
  • Participate in commissioning, testing, and certification activities during project delivery.
  • Troubleshoot and resolve technical issues related to installation, configuration, or upgrade activities.
  • Draft implementation and upgrade plans, outline pre-check and post-check steps, and clearly explain them to customers and stakeholders.
  • Collaborate directly with the client's System Engineers to support NICE infrastructure across global sites.
  • Maintain detailed site documentation, system specifications, and configuration records.
  • Perform MAC (Move/Add/Change) activities and system maintenance as needed.
  • Assist with NICE-related projects and change management activities.
  • Create, track, and remediate cases according to severity and SLA requirements.
  • Coordinate with suppliers and third-party representatives for integrated solutions.
  • Provide technical guidance to customer administrators on configuration, administration, and user management.
  • Manage customer relationships and expectations with clear, proactive communication.
  • Participate in training programs, knowledge sharing, and special projects.
  • Perform other related duties as assigned.

 

Requirements

  • Minimum 2-3 years of hands-on experience in:
    • Installation, configuration, and upgrades of enterprise applications (NICE product experience preferred).
    • Microsoft Windows Server administration.
    • Networking concepts (LAN/WAN, firewalls, load balancers, DNS, routing, etc.).
    • SQL database administration and scripting (queries, stored procedures, and troubleshooting).
  • Strong troubleshooting skills, including log analysis and root cause identification.
  • Experience with VoIP, CTI, and telephony systems (Avaya, Cisco, Genesys, etc.) is an advantage.
  • Familiarity with PBX, ACD, and CTI integrations is preferred.
  • Relevant certifications (MCSE, MCP, networking, database, or telephony) are a plus.
  • Ability to work effectively in medium to large teams and collaborate with cross-functional stakeholders.

Customer Communication Skills

  • High customer service orientation with strong verbal and written communication skills.
  • Ability to handle conflicts professionally and drive resolution.
  • Represents NICE professionally in all customer interactions.

Work Style

  • Self-motivated, accountable, and capable of working independently.
  • Flexible to work in shifts and outside standard business hours as required.
  • Adapts well to changing environments and priorities.
  • Shares knowledge proactively and collaborates effectively with team members.

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