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Cisco Meraki Remote Jobs in Wisconsin (NOW HIRING)

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Cisco Meraki Remote information

How does a Cisco Meraki Remote typically collaborate with onsite IT teams and other remote colleagues?

In a Cisco Meraki Remote role, collaboration with onsite IT teams and other remote colleagues is often facilitated through digital communication tools such as video conferencing, instant messaging, and project management platforms. You can expect to participate in regular virtual meetings to align on network configurations, troubleshoot issues, and implement new solutions. Building strong working relationships remotely requires proactive communication, clear documentation, and flexibility to adapt to different time zones or work schedules. While you may not be physically present, your role is crucial in supporting network infrastructure, ensuring seamless connectivity, and resolving technical challenges for clients or internal stakeholders.

What is the difference between Cisco Meraki Remote vs Cisco Network Technician?

AspectCisco Meraki RemoteCisco Network Technician
CertificationsCCNA, Cisco Meraki certificationsCCNA, CompTIA Network+
Work EnvironmentRemote, cloud-based managementOn-site or hybrid network support
Industry UsageIT, networking, cloud servicesNetworking, infrastructure support

While Cisco Meraki Remote specialists focus on managing cloud-based Meraki devices remotely, Cisco Network Technicians handle on-site network installations and troubleshooting. Both roles require networking certifications, but Cisco Meraki Remote roles emphasize cloud management skills, whereas Network Technicians focus on physical infrastructure. Understanding these differences helps job seekers identify the right career path in networking.

What are the key skills and qualifications needed to thrive as a Cisco Meraki Remote?

To excel as a Cisco Meraki Remote Network Engineer, you need a solid understanding of networking fundamentals, cloud-managed solutions, and a relevant degree or industry certifications like CCNA or Cisco Meraki certifications. Familiarity with Meraki Dashboard, cloud networking platforms, and remote troubleshooting tools is vital. Strong problem-solving abilities, communication skills, and the ability to work independently are standout soft skills in this role. These competencies are essential for ensuring reliable network operations, effective remote support, and seamless collaboration with clients and colleagues.

What is a Cisco Meraki Remote?

A Cisco Meraki Remote job typically refers to a position working for Cisco Meraki, a division of Cisco specializing in cloud-managed IT solutions, where the employee performs their duties remotely rather than at a physical office location. These roles can include positions in technical support, sales, software engineering, network engineering, and customer success. Employees use digital tools to collaborate with teams and support customers from anywhere with a reliable internet connection. Remote work at Cisco Meraki is designed to provide flexibility while maintaining productivity and engagement with the company’s goals.

What are the most commonly searched types of Cisco Meraki jobs in Wisconsin?

The most popular types of Cisco Meraki jobs in Wisconsin are:

What are popular job titles related to Cisco Meraki Remote jobs in Wisconsin?

For Cisco Meraki Remote jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Cisco Meraki Remote jobs in Wisconsin look for?

The top searched job categories for Cisco Meraki Remote jobs in Wisconsin are:

Cisco Meraki Remote jobs near you
Infographic showing various Cisco Meraki Remote job openings in Wisconsin as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% Remote job distribution.

Service Lead (Remote)

PeopleWise Consulting MN

Superior, WI • Remote

Full-time

Re-posted 13 days ago

Job description

DSC Communications is seeking a Service Team Lead to anchor our managed services support structure. This is a hands-on technical leadership role which requires active participation in client issues and requests. The right person owns L2/L3 escalations, drives quality across the service queue, holds outsourced partners accountable, and helps build the processes and documentation that make the team more effective over time.

DSC Sentinel iQ is being purpose-built as an automation-first, AI-driven managed service platform targeting small organizations (1–40 users) in professional services, legal, accounting, and healthcare with FTC Safeguards Rule compliance as a core, bundled offering.

We are at a stage where consistent process, clear escalation paths, and structured vendor oversight will meaningfully separate good from great. This role is the linchpin of that development.

Role and Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

Technical Support & Escalation

  • Own L2/L3 escalations across the client base to assist with server, networking, Microsoft 365, Azure, and security stack
  • Serve as the primary escalation point for frontline technicians and outsourced NOC/helpdesk partners
  • Resolve complex technical issues with documented root cause analysis
  • Maintain hands-on proficiency with all platforms in the MSP stack

Process & Controls Development

  • Help build, maintain, and enforce standard operating procedures, runbooks, and escalation playbooksIdentify systemic service delivery gaps through ticket trend analysis and act on them
  • Drive adoption of documentation standards across the team (Hudu or equivalent)
  • Own the onboarding checklist and quality gate for new client environments
  • Working with the team to develop and implement automation and AI based runbooks to improve efficiency and heighten the client experience

Team Development & Collaboration

  • Mentor and develop frontline technicians via structured coaching, not just reactive feedback
  • Collaborate with leadership on tooling decisions around RMM, PSA, documentation and security platform strategy
  • Monitor open queues, SLA adherence, and resolution quality metrics; surface findings to leadership
  • Participate in client escalation calls as the senior technical voice when needed

Outsourced Team Management

  • Manage day-to-day performance of outsourced support partners to set expectations, review KPIs, and drive quality outcomes
  • Conduct regular performance reviews and QBR-style sessions with vendor teams
  • Identify and escalate gaps in outsourced delivery before they reach clients
Qualifications and Education Requirements

Required

  • 4+ years in a managed services environment with demonstrated L2/L3 technical depthExperience managing or coordinating teams such as NOC, offshore helpdesk, or vendor SOC
  • Proven track record building or formalizing service delivery processes and documentation
  • Proficiency with EDR/MDR platforms, particularly SentinelOne, CrowdStrike, or Huntress in a multi-tenant MSP deploymentProficiency with PSA platforms (HaloPSA, ConnectWise) and RMM tools (NinjaOne, Kaseya, Datto)
  • Proficiency with Email Security (e.g. Checkpoint Avanan, Proofpoint) and DNS Security (e.g. DNSFilter, Cisco Umbrella) toolsets
  • Proficiency with M365 and Azure environments, troubleshooting, standard setup, management of Exchange, Teams, Sharepoint, Intune and Entra ID
  • Windows Server administration proficiency in Active Directory, Group Policy, DNS/DHCP, Remote Desktop Services
  • Networking proficiency with TCP/IP, VLANs, routing, firewall management (Meraki, Fortinet, or similar)
  • Virtualization understanding of VMware or Hyper-V at an administrative level
  • Backup and DR experience with Datto, Veeam, or equivalent; validation and test restore discipline

Strongly Preferred

  • ITIL Foundations or equivalent service management framework exposure
  • HaloPSA hands-on experience in service delivery, workflow configuration, asset management, reporting
  • Background in building or improving onboarding and offboarding workflows for managed environments
  • Experience with AI workflow automation platforms (e.g., Rewst, n8n, Make, Power Automate) and using AI to reduce manual operational work
  • Experience with AI-native documentation or knowledge management platforms (e.g., Lexful.ai, IT Glue, Hudu)