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How much do cigna work at home complex case manager jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for cigna work at home complex case manager in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are some typical challenges faced by Work At Home Complex Case Managers at Cigna, and how can they be addressed?

Work At Home Complex Case Managers at Cigna often encounter challenges such as managing high caseloads, coordinating care across multiple providers, and maintaining effective communication with both patients and healthcare teams remotely. Staying organized and using Cigna’s digital tools for documentation and scheduling can help manage workloads efficiently. Regular virtual meetings with colleagues and supervisors also foster collaboration and support, helping to overcome the sense of isolation that can come with remote work.

What are the key skills and qualifications needed to thrive as a Cigna Work At Home Complex Case Manager, and why are they important?

To thrive as a Cigna Work At Home Complex Case Manager, you need a clinical background such as a registered nurse (RN) license, strong case management experience, and knowledge of healthcare regulations. Familiarity with clinical documentation software, telehealth platforms, and utilization management systems is typically required. Excellent communication, critical thinking, and self-motivation are vital soft skills for building rapport with patients and collaborating remotely with healthcare teams. These skills and qualities enable effective coordination of complex care, ensuring patients receive appropriate support while meeting organizational and regulatory standards.

What is the difference between Cigna Work At Home Complex Case Manager vs Cigna Work At Home Utilization Review Nurse?

AspectCigna Work At Home Complex Case ManagerCigna Work At Home Utilization Review Nurse
Required CredentialsRN license, case management certificationRN license, utilization review certification
Work EnvironmentRemote, independent case managementRemote, clinical review setting
Employer & Industry UsageHealth insurance, case managementHealth insurance, utilization review

The Cigna Work At Home Complex Case Manager and Utilization Review Nurse roles both require RN licensure and work remotely within the health insurance industry. The main difference lies in their focus: the Complex Case Manager manages ongoing patient cases and coordinates care, while the Utilization Review Nurse conducts clinical reviews to approve or deny services. Both roles are essential for healthcare management and often searched together by professionals seeking remote nursing opportunities within Cigna.

What is a Cigna Work At Home Complex Case Manager?

A Cigna Work At Home Complex Case Manager is a healthcare professional who manages and coordinates care for members with complex medical needs, working remotely from home. They assess patient needs, develop individualized care plans, and collaborate with healthcare providers to ensure members receive appropriate treatment and support. The goal is to improve health outcomes, reduce hospitalizations, and help members navigate the healthcare system effectively. This role typically requires a nursing background and strong case management experience.
Infographic showing various Cigna Work At Home Complex Case Manager job openings in the United States as of June 2026, with employment types broken down into 68% Full Time, 11% Part Time, and 21% Contract. Highlights an 100% Remote job distribution, with an average salary of $51,494 per year, or $24.8 per hour.
Case Management Senior Analyst - Allegiance - Work at Home

Case Management Senior Analyst - Allegiance - Work at Home

Cigna

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Cigna Healthcare rating

8.4

Company rating: 8.4 out of 10

Based on 216 frontline employees who took The Breakroom Quiz

34th of 870 rated healthcare providers

Job description

Case Management Senior Analyst (RN Case Manager)
As a Case Management Senior Analyst, you will guide complex cases across the full care journey. You will connect members, providers, and plan partners to the right care at the right time-improving outcomes, reducing avoidable costs, and making the experience feel human. If you like solving tough problems with compassion and data, you'll thrive here.
Responsibilities
Lead complex case planning from intake through resolution, aligning clinical needs, benefits, and community resources to support safe, timely care.
  • Partner with members, families, providers, and internal teams to set clear short- and long-term goals and track progress toward better health outcomes.
  • Reduce fragmentation by coordinating services across settings (inpatient, rehab, outpatient, preventive) and adjusting plans as needs change.
  • Use utilization review and strong documentation to ensure services meet criteria, benefits are maximized, and care is both effective and cost-aware.
  • Coach members on their condition, treatment options, and next steps so they can make informed choices and stay engaged in their care.
  • Escalate quality-of-care or complex clinical questions to the Medical Director and help drive timely, well-informed decisions.
  • Strengthen team performance by supporting quality reviews, leading risk meetings as needed, and mentoring new team members.

Qualifications
Required
  • Active RN license (state-appropriate) with an associate degree in nursing (ASN) or higher. Compact license preferred.
  • Minimum 3 years of recent clinical practice experience.
  • Strong skills in care planning, care coordination, and patient advocacy across the continuum of care.
  • Clear, respectful communication (written and verbal) with members, families, providers, and business partners.
  • Comfort using a PC and common tools (Windows and Word) and ability to learn new systems as they change.

Preferred
  • Previous case management experience in a health plan, employer, or clinical setting.
  • Certified Case Manager (CCM) credential (or ability to obtain within 12 months of hire).
  • Experience interpreting benefit plan documents and applying guidelines to real member situations.
  • Quality improvement or training/mentorship experience (QA programs, risk reviews, onboarding).

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 57,600 - 96,000 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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