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Cigna Express Scripts Jobs (NOW HIRING)

Cigna

$15.50 - $21/hr

The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. Our Pharmacy Benefit Management (PBM) team seek dedicated, compassionate, and ...

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Cigna Express Scripts information

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$28K

$71.3K

$141K

How much do cigna express scripts jobs pay per year?

As of Jul 20, 2026, the average yearly pay for cigna express scripts in the United States is $71,292.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $97,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Cigna Express Scripts position, and why are they important?

To thrive in a Cigna Express Scripts role, candidates typically need strong analytical abilities, attention to detail, and knowledge of healthcare or pharmacy operations, often supported by a relevant bachelor's degree or pharmacy technician certification. Experience with pharmacy management systems, claims processing software, and compliance regulations is highly valued. Strong communication, customer service orientation, and problem-solving skills help individuals excel in a dynamic, collaborative environment. These competencies ensure efficiency, accuracy, and a high level of service to members and healthcare partners in prescription benefit management.

What does a typical day look like for someone working at Cigna Express Scripts?

A typical day at Cigna Express Scripts may involve processing prescription claims, resolving member or provider inquiries, collaborating with pharmacists or clinicians, and ensuring regulatory compliance. Employees often balance routine administrative tasks with problem-solving situations that require initiative and clear communication. The environment is fast-paced and team-oriented, with opportunities to contribute directly to patient care and health outcomes. You’ll also work closely with cross-functional teams, gaining exposure to many aspects of healthcare operations and frequently accessing ongoing learning and development resources.

What is a Cigna Express Scripts job?

A Cigna Express Scripts job typically involves roles in pharmacy services, customer support, healthcare operations, or technology to support prescription drug management. Employees help patients access medications, process claims, and ensure compliance with healthcare regulations. Positions may be available in areas such as pharmacists, pharmacy technicians, customer service representatives, data analysts, and IT specialists. These roles contribute to improving healthcare delivery and ensuring patients receive their medications efficiently.

More about Cigna Express Scripts jobs
What cities are hiring for Cigna Express Scripts jobs? Cities with the most Cigna Express Scripts job openings:
What are the most commonly searched types of Cigna Express Scripts jobs? The most popular types of Cigna Express Scripts jobs are:
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What job categories do people searching Cigna Express Scripts jobs look for? The top searched job categories for Cigna Express Scripts jobs are:
Cigna Express Scripts jobs near you
Infographic showing various Cigna Express Scripts job openings in the United States as of July 2026, with employment types broken down into 52% Full Time, 4% Part Time, 43% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $71,292 per year, or $34.3 per hour.
Customer Service Representative - Express Scripts - Remote

Customer Service Representative - Express Scripts - Remote

Cigna

Remote

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Cigna Healthcare rating

8.3

Company rating: 8.3 out of 10

Based on 236 frontline employees who took The Breakroom Quiz

28th of 886 rated healthcare providers

Job description

The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. Our Pharmacy Benefit Management (PBM) team seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.

RESPONSIBILITIES

Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies.

An average of 70-80 calls are expected daily.

Take calls back-to-back while toggling through several applications on multiple screens.

Attend 100% of trainings, and the first 90 days of employment.

Regular and predictable attendance.

Resolve customer complaints through independent problem-solving skills and one-call resolution.

Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.

QUALIFICATIONS

High School diploma or equivalent

1 year of call center experience is required

A dedicated workspace with no distractions is required

Intermediate proficiency in Microsoft Outlook

Strong organization skills, written, and verbal communication skills

Ability to remain calm and helpful even when dealing with difficult situations

Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience

Computer literacy and ability to manage multiple applications simultaneously.

Please Note: This position is being posted externally for administrative purposes; however, only active employees of The Cigna Group are eligible for consideration. Applications from external candidates will not be reviewed.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.


This role is also anticipated to be eligible to participate in an annual bonus plan.


At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.


About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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